Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,272 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You didn’t deliver my package in the estimated dates and it has still yet to be delivered.”

Helpful Report

Posted 7 years ago

“I ordered and got confirmation of my order and was told to expect it within 3-5 working day and slightly longer for my personalised gift. Which i totally understand, however that arrived before expected and still no sign of my other orders. About 2 1/2 weeks later i eventually got my order i was expected to have within 3-5 working days. Got in touch with your customer service team, to find out that one of my products that i have ordered was out of stock and never asked until i got in contact if they want me to have them all posted at the same time or the ones in stock and the out of stock products after. However the next day or 2 they had it in stock and sent it all out at once. But the point is, on your website stock that is out of stock comes up, this never and i never heard for your team to inform me it was out of stock and there would be a delay. So i arranged with work and lost half a days pay to wait for a product that never turned up (i needed to make sure i was there as that day as i knew no one would be home to get the parcel, which i know isn't your problem but just letting you know what exactly went on). So was a little annoyed however was patient waited as thought could be delayed somewhere, this then my partner was off work sick so was at home all week so no worries there. So my point is, i wish i got an email just the let me know that, yes my order is still waiting to leave due to one item being out of stock, or been got in contact to see if i wouldn't mind them at separate times. many thanks for listening, so hopefully next time there isn't an issue like this. Yes i will still use this website, however i hope you take on this feedback to help with the communication between customers and dispatch. Alice Payne - agmweaver71113@gmail.com”

Helpful Report

Posted 7 years ago

“I am still awaiting the main part of my order. It should have arrived by today. It is for a birthday present so am getting a bit anxious that it will not be here on time.”

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Posted 7 years ago

“I am still waiting for delivery of most of my order....only received one item. I have not had any response from my query email which I sent last Saturday.”

Helpful Report

Posted 7 years ago

“Tried to have Birthday present sent to a friend couldn’t put in a different delivery address so I phoned help line and left a message with delivery address and my contact number. I heard nothing back and order was delivered to wrong address. Items arrived fine but I had to arrange for an alternative present to be sent at extra cost”

Helpful Report

Posted 7 years ago

“Very late delivery. Expected 9-11. No word until 13th. Helplines only open 9-5 min-fri. Not helpful”

Helpful Report

Posted 7 years ago

“Poor, did not stick to the days it was promised that the products would be delivered.”

Helpful Report

Posted 7 years ago

“I paid extra for a Saturday delivery but the product wasn’t delivered until Monday. I sent a message expressing my disappointment and haven’t heard anything since.”

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Posted 7 years ago

“I haven’t receivered this item yet”

Helpful Report

Posted 7 years ago

“I haven’t receivered this item yet”

Helpful Report

Posted 7 years ago

“I am really disappointed that I ordered the personalised rainbow book and pencils,I feel it was not as advertised and felt cheated that I’d paid £15 and all that had the name on was a small cardboard box and because I only recieved this two days before Xmas despite ordering on the 2nd dec it was too late to do anything about it Very disappointed feel conned Claire”

Helpful Report

Posted 7 years ago

“I’ve ordered 2 products with one transaction, then received one product but not the other! I emailed twice and was told I would be given a reply. I’ve been waiting for a week now, and still don’t have my order!”

Helpful Report

Posted 7 years ago

“Order placed on 02/01 was supposed to be delivered from 03/01 to 05/01. I was informed it had been dispatched on 04/01. Estimated delivery dates already in doubt. I followed the tracking information on Hermes site and on 05/01 was told it was out for delivery that day. It did not arrive. On 06/01 the Hermes site said it would be delivered that day. It bame at around 8:00 pm. As the package was being forwarded and 06/01 was a Saturday it meant I couldn't forward it until Monday. I've no complaint about the items but your delivery sucks!”

Helpful Report

Posted 7 years ago

Hello, Thank you for your feedback for this product. We’re very sorry to hear that you are not 100% satisfied with your delivery. If you would like to follow up your complaint please let our team know by emailing us on our website here: http://www.prezzybox.com/Thread/NewThread or calling 01827 839041 and one of our customer service team will be able to help you. Thank you, Prezzybox.

Posted 7 years ago

“Your order acknowledgement adcised iem would be here between 4-6 Jan. Great - in time for birthday on 9Jan. It is now 8 Jan and no arrival of items.?? I realize it's postal, but since 30 Dec? Hopefully it will arrive today”

Helpful Report

Posted 7 years ago

Thank you for your feedback. Your order was dispatched on the 3rd January so it should of arrived in plenty of time. We can only apologise if the delivery service has been slower than anticipated. Please let us know if you are still waiting for your items.

Posted 7 years ago

“If Prezzybox send me the remote control for the cushion then I guess the rating would improve! It was missing from the gift…am hoping that prezzybox will amend and send the remote.”

Helpful Report

Posted 7 years ago

“If Prezzybox send me the remote control for the cushion then I guess the rating would improve! It was missing from the gift…am hoping that prezzybox will amend and send the remote.”

Helpful Report

Posted 7 years ago

Hi, thank you for your feedback. We're very sorry to hear that you were missing a part of your order. We can see that you have been in contact with our customer service team who have sent a replacement. We apologise that your original order was missing a part. Thank you, Prezzybox.

Posted 7 years ago

“This was to be part of a fun present for a friend delivery was want to be 3/4 jan it’s now the 7th and will be too late”

Helpful Report

Posted 7 years ago

Hello, Thank you for your feedback for this product. We’re very sorry to hear that you still haven't received your order. Please let our team know by emailing us on our website here: http://www.prezzybox.com/Thread/NewThread or calling 01827 839041 and one of our customer service team will be able to help you. Thank you, Prezzybox.

Posted 7 years ago

“Dissapointed with the product.”

Helpful Report

Posted 7 years ago

Hello, Thank you for your feedback for this product. We’re very sorry to hear that you are not 100% satisfied with your order. Please let our team know by emailing us on our website here: http://www.prezzybox.com/Thread/NewThread or calling 01827 839041 and one of our customer service team will be able to help you. Thank you, Prezzybox.

Posted 7 years ago

“I bought this decanter as a 50th birthday gift. It didn't turn up on time, 4 days late in fact. Now it has arrived I am a little disappointed. The box was soooo light i thought it was empty. Turns out it is just thin glass and I am not sure it is worth £20. It looked different to the photograph, sort of a squashed version of the photo. I have told my friend what the gift is so I can't return it. Not the best to be honest.”

Helpful Report

Posted 7 years ago

“Item did not arrive in the time predicted”

Helpful Report

Posted 7 years ago

Hi, thank you for your feedback. We're sorry to hear that your delivery took so long to reach you. Please accept our apologies for the poor delivery you experienced, this is not the level of service we want for our customers. We went through a warehouse and delivery fulfilment change last year which has caused delivery delays for a number of our customer orders over the Christmas period. We're very sorry to have let you down and we've been working throughout the Christmas period and beyond to rectify these issues to the best possible outcome. The last thing we want is to disappoint our customers and can assure you that we are working to improve our services to a much higher quality. I am glad to hear you have received the full order. Thank you, Prezzybox.

Posted 7 years ago

Prezzybox is rated 4.5 based on 58,272 reviews