“I ordered an A4 calendar priced at £8.85 on the website plus £5.99 postage. Total should be £14.84 but I was charged £18.57. I have a screen shot showing my order summary with prices incorrectly totalled. I have emailed the company twice with a copy of the screen shot and complaining of overcharging but have not received a reply or even an acknowledgement of the email. They need to sort out their customer services if they expect good reviews. I feel cheated by them.”
“Extremely bad experience.
I ordered 2 photobooks on April 9th (I should add that the website was extremely slow and it was a real hardship to create the photobooks, it took us more than 4 hours). The photobooks processing time was written (only at the end of the process) to being between 2 and 9 business days. At 10 business day, the order was still not processed so I contacted them. They told me to be patient and tried to let me know how to count business days. When I told them I knew what business days were and showed them that we were at 10, they stopped answering my email. We are today at 11 business days and I still have no answer, my order is still not processed and not sent.
If you have pictures or photobooks to print, I would advice you to do it somewhere else. It was my first experience with them and it will be my last one.”
“I always use this company for my photobooks. The website is very easy and quality of the books fantastic. Delivery is very prompt also. If, and when, I've had need to use Customer Services, they have always answered my queries quickly and to my satisfaction. In particular, this time, Kayla, was exceptional in resolving my problem”
“Poor print quality (all pixelated), long lead times (3weeks+), eternal chats (more than 6 weeks now) with ill-prepared customer service not willing to admit errors and refund for poor quality products. Avoid it!”
“Ordered two metal pics with hanging kits. Received two metal pics and only one hanging kit. Customer service wants a screen shot to get beyond first base. Really a shot of what is not there? Unwilling to look at what I ordered and send along what is missing. Also ordered early December in plenty of time for Xmas and not received until after. Now I am giving one partial gift while hoping to get the missing piece. Aside from this I'd also say the received product is pretty cheap quality for the cost. Live and learn.”
“These people are deceptive... They promote a discounted "gift card". When you try to redeem the e gift card for a product ... It is not a gift card at all... It is a discount coupon. Trying to reach customer service ?! Good luck for the non existent phone number nor is there a chat!”
“I ordered six photo albums from Printerpix via Groupon. The process of designing the album went OK, although I was annoyed to be bombarded with OTT spam emails, often several per day. Unfortunately, this enthusiasm did not extend to dealing with a customer problem. Instead of receiving six albums, I was sent two. I used the Printerpix email system to ask for the missing four albums, but my email was not answered. I phoned the helpline. After a 30 minute wait listening to the usual irritating messages and jingles I was connected to a 'customer services' person who couldn't have been less helpful. She advised me to not go through Groupon in future which was a bit rich as her company had set up the Groupon scheme, and the albums would have been very expensive without their discount. She clearly could not find my data. I asked her to look up the email I had sent, but she said she could not find it among hundreds they had received - perhaps she was unable to do simple searches. She undertook to phone me back but never did. I contacted Groupon via their online chat, and their operator noted that one of my two coupons had not been cashed in. With this simple advice, I managed to get three more albums, making five instead of six. Printerpix replied to my email after a delay of two weeks and asked me whether my problem had been resolved. I explained what had happened, thinking to receive an apology, the missing album and maybe a goodwill voucher. A week later, they have not replied. I am describing these sorry events at length because I would not want anyone to go through the same experience. I had spent many hours designing my album and was relying on them for Xmas presents. If the Groupon operative had not spotted the unclaimed voucher, I would have wasted 20-30 hours of my time. I don't know whether other companies are better than Printerpix, but would advise anyone to avoid them. Even if the albums were missing because of my mistake, the company should have been easily able to sort out the problem.”
“Valuto la mia esperienza con 5* perché nonostante si sia verificato un imprevisto (l'album ordinato come regalo per il mio compagno per il nostro anniversario è arrivato rotto), il servizio clienti (kayla) è stato molto disponibile e ha provveduto ad un nuovo invio. Questo fa la differenza. Ditta seria e professionale.”
“Printerpix albums make such great personal presents. I recently was running out of time to complete a set of albums before the voucher expired, and Angelina in customer service quickly extended the validity for me, giving me time to complete the album (rather than rush it!) Great customer service, thank you.”
“Had a problem retrieving my project contacted printerpix chat room chatted with Angelina who was professional and courteous in her approach she was able to resolve the quickly. Thank you Angelina.”
“I've always loved Printerpix's products (calendars and photobooks) but today I got to experience their customer service department up close. I was having problems with a discount code from a supplier starting with a W. They have been impossible to contact to find out whey their code was not working but on the off chance I thought I would see if Printerpix has had problems. I had the luck to connect with the lovely Angelina via their live chat option and she patiently found a work round. It seems all solved now and I look forward to the product when it arrives.”
