“I'd give 0 stars if possible. Product is fine if there are no issues. On 11/6/21, I ordered 250 holiday cards but I only received 125 envelopes. Since 11/26/21 to now 5 days before Christmas, I haven't received my envelopes. I start early for a reason but Printerpix has ruined my holiday spirit with their terrible customer service. The only follow a script for their customer resolution. They lack problem solving and ability to think outside of their box. Clearly, their script should be rewritten. Finally another option was given by Patrick after I insisted and complained. On 12/13 a replacement order was made because that's the only way to expedite getting envelopes but I still haven't received anything. I was told I've receive tracking information and that I'd have it by Dec. 20th. On Dec. 20th, I had to call to get tracking info which they said would take 24 hours to obtain. When I finally received the tracking info, delivery is for Dec. 22 by 9pm. I've spent too much time on hold, sent chats & emails and not received any calls from customer managers to resolve this matter. BEWARE IF YOU ORDER FROM PRINTERPIX. POOR CUSTOMER SERVICE & RESOLUTION POLICIES. I guess to get holiday cards, I need to order in October. Order from another company. Difficult to speak with management. Provided inaccurate information. Not worth ordering from Printerpix”
“Update: even worse than before. 2 stars moved down to 1 star. DO NOT USE.
1)Unlike all the other services I used, which shipped within the week (at MOST), here, after ordering on 12/8, shipped on 12/17, with 12/22 delivery. Honestly I’ve never seen anything like this, and I’ve used 5 other services. I just ordered a photo book from Collage.com and it shipped within 3 days. So please don’t blame Covid and Christmas, Printerpix. There are other small businesses who just do a better job than you.
2) When ordering on Groupon, I ordered from here because it was a good deal. The sale price was $4 for 70 cards. I always check shipping prices. Groupon has a link to the shipping prices on Printerpix. It said, $12.99 for 70; 19.99 for 75. So the deal would be $17 total for 70 cards. In past years the deals for Collage.com, Staples, Picaboo, and others have been very similar. So this sale price is not crazy, that’s how it is on Groupon. Which is why I always go to Groupon for my holiday cards. However, the service is VERY different.
Printerpix never replied to my query about the shipping price discrepancy. They very clearly advertise one shipping price and charge another, and despite 3 emails to them, NO reply. The phone number they provide? No one answers. You can be on hold for 30 minutes, no reply. Again — other companies, also small business printing companies, they answer within 5 minutes. And they reply to messages almost immediately.
I see someone from their company replied to my review on trustpilot, and again did not explain the shipping price discrepancy, in fact the reply from this company suggests that I did something wrong. No. I’m very experienced with ordering on Groupon, the voucher had a link to the Printerpix shipping prices site, which clearly says that shipping for 70 cards is $12.99. If the shipping price was different JUST for using the voucher, then you, Printerpix, need to make that clear.
So, all in all, DO NOT USE!!!!! The worst interface I’ve used, VERY long shipping, and misleading at best and fraudulent stuff worst advertising, on top of that VERY bad customer service. Trust me, DO NOT use! Other deals are comparable if not better.
Original:
I’ve used many different services for holiday cards over the years and unfortunately PrinterPix was the worst so far. The pros:
— not a bad selection to choose from (but not a huge selection)
— seemingly good deal on Groupon for 70 cards
The cons:
The biggest problem is this is not a user friendly interface, for example:
- Most frustrating was scrolling through choices (scrolling through your photos, or other selections like borders, background colors, etc.) — scrolling on the iPhone 12 was awful, wouldn’t scroll and instead would keep selecting a random photo or selection. Extremely frustrating and hasn’t occurred using all the other services (also on my phone). Maybe better on desktop but creating a projects on the phone highly not recommended.
— can’t change orientation (portrait/landscape) of card after selecting the orientation at the beginning of the card project, so you have to go back to the start and select the orientation at the beginning of the project again.
There were many more problems while I was making the cards, far more than in past experiences with other services, but these come to mind immediately.
Can’t type in “70” in checkout, have to click the plus sign to go up one by one. Again, maybe this is just on the phone, but this is odd and frustrating.
Also, most of the preset cards are not very customizable (for example, if a card features 2 photos, can’t delete one to just use one photo, and if it does, the whole look of the card changes).
A biggie: very misleading shipping charges. Prior to ordering the 70 pack of holiday cards on Groupon, I checked the shipping prices on printerpix. I couldn’t find the link inside the site, so I googled “printerpix shipping charges” and clicked on the first result. It was a printerpix website that said 70 cards are 12.99 shipping. But when I was checking out, shipping was 19.99. Contacted customer support, will see if they will honor their website. If I knew it was $20 shipping, I would’ve used a different service, as others would’ve been cheaper!
I would not use this service again.”
“BEWARE!! STEER WELL CLEAR!!
DONT ORDER FROM THIS COMPANY!!
I HAVE BEEN WAITING FOR MY ORDER SINCE OCTOBER, they have over charged my PAYPAL ACCOUNT £185.71 for a £26.98 fleece blanket.
Telephone calls to try and resolve this to 0844 567 8228- listen to music for 4 calls - 45 mins/1hr 35mins/1hr 22mins/56 mins. Cost 7p per minute on mobiles.
I HAVE NOT RECEIVED MY BLANKET AND NOTHING DONE ABOUT OVERPAYMENT
BEWARE!!!! STEER CLEAR!!!”
“One month later still no order. Phoned 3 times and spoke to people only to fob me off with different excuses. Tried phoning today over 2 hours wasted and line kept getting cut off..... Messaged on website and Facebook no reply on either. I expect a full refund. This company has to be the worst company I have ever had to deal with. Would not recommend and if I could it would get 0 star.”
“Horrendous customer service , wouldn't recommend ordering from this site very disappointed, I ordered two blankets the order was wrong when I received it the customer service Rachel tried to say it was my fault even tho i have evidence to prove it was theirs then was told because there kind they would send correct order but I had to pay again for delivery, so I did just because I wanted them for xmas for my kids but now it is two weeks since my first email to customer service and my correct order has still not been processed absolutely a joke now kids won't have their gift and I feel like banging my head against a wall trying to deal with their customer service its a joke. No clue!!”
“Ordered item October 21st and have yet to receive it. Emailed them repeatedly and only received generic emails back that told me nothing. Assuming it will never arrive.”
“Ordered 3 photobooks, 2 were mis-printed. Told by agent to send photos which I did that day and now been 10 days without any communication or replacement of my order. Was told by agent it would be done as a priority and delivered within 3 days. Absolute joke!”
“I ordered a photo book and completed 39 out of the 40 pages after working on it for 2 entire days. I saved it and went back an hour later and the book was blank. I have written twice and called and have been told that the tech department would contact me in 24;hours. This was last Thursday. Yesterday I finally received an email asking if I saved my work which was stated in all contact. Totally frustrated!”
“First they messed up my cup and then they wouldn’t do it was needed to have it to me when I was supposed to get it. The answer was pretty much so sad too bad not my problem.”
“We had placed an order for graduation photo book and we were promised that we will have it by the graduation. Nothing so fare. Two weeks in the order. All calls go to offshore and they repeat "we are sorry but trust me". They don't have any US based service so don't expect a refund.
Not sure why Groupon does business with them.
You get what you pay for.”
“Ich kann nur abraten. Hier funktioniert nichts. Weder die Software, Fotos lassen sich nur in minderer Qualität hochladen, noch werden die Gutscheine (von Groupon)angenommen , noch werden Mails beantwortet, noch sind die Lifechats hilfreich. Ich habe jetzt viele Stunden damit zugebracht, Fotodecken zu bestellen und gebe es jetzt auf. Hier werde ich nie wieder etwas versuchen zu bestellen, denn bestellen ist ja wohl gar nicht möglich. Ich habe übrigens bei anderen Unternehmen schon hundertfach Fotoprodukte bestellt. Ich kann durchaus mit Bestellsoftware, so sie denn funktioniert, umgehen”
“Printerpix is the mother company of sparkster. A well known fraudulent blockchain Ico. They gathered 30 million to Kickstart their company. 3 years later, nothing has been delivered, all funds are gone. You should not trust this company at all.”
“What happened with our $83 million?
You state in your recruitment ad that Sparkster is part of Printerpix. We invested $30mln in ETHEREUM that's worth $83mln today. Nothing was delivered. Sparkster speaks of millions of clients on LinkedIn but there are no client s. What happened with our money?”
“DO NOT contact them through their customer service telephone number - it’s PREMIUM RATE and they put you on hold to deliberately extend the call! Cost me over £8 to amend a delivery address. There was no warning about the charges 👎🏻”
“Horrible customer communication and service. Finally after a month of unanswered emails, I called and requested a refund because I still had not received my full order. Awful service”
“I didn't want to give any stars to the company, because I am very disappointed. I have received the wrong order, someone else's order. It took so long to arrive and it was the right item. But I would give five stars to the attendant Kayla, who was very helpful and tried to help me through the chat. Now, I will wait for the replacement, the one I really ordered.”
