Public Storage Reviews

Name: Public Storage
Rating: 3.49

3.5 Rating 499 Reviews

61 %

of reviewers recommend Public Storage

Company Reviews

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Metrics

3.5

Based on 499 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had the pleasure to work with Melody at 2399 Finley in Lombard. Melody was very helpful and knowledgeable about what I needed. If I ever need to use PS again I would make sure to work with Melody again.”

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Posted 9 months ago

“Oh how wonderful Ms. Susan was at the location 7895 Riverfall Drive Dallas Tx, 75230 I mean she was as sweet as she can be she understands that My Rent was high due to my Storage Unit having it for a year now. She was able to help me out and I understood everything on why it was increased She help lower it I really Appreciate You Ms. Susan God Bless you❤️🥰🙏🏾🤝🏾”

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Posted 9 months ago

“I recently contacted the storage facility in College Park, Maryland, and I enjoyed speaking with Akena. She was incredibly helpful and went out of her way to assist me. Akena's friendly and professional demeanor made the experience very positive, and I was impressed by her commitment to excellent customer service. I wholeheartedly recommend Akena for her outstanding assistance and commendable attitude.it”

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Posted 9 months ago

“Had my storage auction off they were contacting me at wrong number which gave them right number could not wait 3 days would of payed what we owe auction off and got nothing told them there were just pictures and few personal items not valued to anyone els sold my things now wants balance ya ok worst place to go used rent without telling us stay away from this place you will regret it worst storage anywhere”

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Posted 9 months ago

“Peggy was wonderful in helping us today get second person in account. Tom was fabulous and answered my many questions when I got the storage locker last week. They both helped everything go smoothly. Thank you both at Stillwater, MN location.”

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Posted 10 months ago

“Today, I visited Public Storage at 1020 N McCarran Blvd, Reno, NV 89512. I wanted to inspect my unit and add a lock to my unit. I had the wonderful experience of meeting and working with Nay. My storage room door was hard for me to raise. Nay is very respectful, supportive, amd professional. Nay was able to find me another roll up door unit and got me transferred to the new unit. Moving is hard and stressful. However, Nay gave me a piece of my. Immediately, I felt less stress amd could continue with my moving plans. Previously, I have rented from Public Storage. Thank you Nay for being a part of the excellent Public Service TEAM.”

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Posted 10 months ago

“The worse place in the history of worse places I would highly not recommend if I were you NOOOOO don’t do it they must b faking reviews cause ain’t no way”

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Posted 10 months ago

“Public Storage is a scam. I signed up for their Fall 50% sale in November 2023 and was promised by the person assisting me that the unit price would not go up for at least a year or more. They have already raised my rate twice. This company does the bait and switch. They lie to get you to sign up, but once you are signed up and locked into your contract, they say there is nothing they can do about the rates getting higher. DO NOT USE THIS COMPANY!!!! I am going to report them to the BBB.”

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Posted 10 months ago

“Peggy is very helpful and friendly. It was very organized. 13465 Fenway Blvd Circle N Hugo, MN 55038”

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Posted 10 months ago

“Sondra and her coworkers were very helpful and friendly/courteous at 10410 NW hywy. Issues that we had were resolved quickly. Thank you so much!”

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Posted 10 months ago

“Spoke to Michelle in public storage. Very unprofessional with a Personal renark”

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Posted 10 months ago

“I HAVE BEEN A 3 YEAR CUSTOMER HERE AT TARA BLVD MS.TRINA CUSTOMERS SERVICES IS EXCELLENT AND HELPFUL AND KINDFUL”

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Posted 10 months ago

“They will get you in with deceptive advertising of low-rate then after you move in, they will increase the rate drastically by 30 to 100 % in a few months. Be careful and stay away from them, otherwise you will get ripped off. Please report them to government agencies like the FTC for engaging in unfair and unethical business practices. They are preying on poor people and increasing their stock share prices artificially by increasing rental fees continuously and ripping people off unfairly.”

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Posted 10 months ago

“Ms Ling was extremely helpful and had great customer service.”

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Posted 10 months ago

“i rented a drive up unit online and when i went there 20 minutes later it was a dock 4 feet off the ground not stated on the website so i got screwed and they wont refund me the $29 or the $1 first month fee. i dont care you say its a non refundable fee because thats bad business update your website then. i was told i should have gone to look at it before i signed anything online. thanks for nothing”

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Posted 10 months ago

“I've been a customer at the 9201 E. Tanque Verde Rd in Tucson location for several years. I recently moved to a larger unit in the same location. The manager, Laci, was very helpful in getting this move set up. She explained everything in detail and made sure I was comfortable with the whole process. She is a great employee for you. I hope she stays a long time. I would recommend this location to anybody needing storage.”

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Posted 10 months ago

“The original rent on my first 10 x 10 unit started around $40-$65. I’m not sure the exact number at this point in time the rate has been raised to around $260 for the same unit. I also have a second unit that has had a significant run increase. I’ve put in requests with the management which are doing their best but unfortunately having issues because the corporate offer office does not care about its loyal customers, I’ve been renting with them a little bit over two years and tried to work something out but it hasn’t been enough. I’m still paying over $200 for each unit. They advised that I move my belongings and consolidate it into a different unit. I also believe they may have said to switch to a unit with a lower rate , it’s unfortunate that they have such a lack of transparency. You really get trapped in here and people storing their valuable heirlooms or even things they really need but don’t have the space for. They have postponed rent increases if I really put my all into explaining how unfair the situation is, but it’s still not a reasonable price. If I could move my belongings, I would, but I as well as many others have health issues that make this extremely difficult. I’m currently selling the vast majority of my belongings and items that are extremely special to me because I can’t afford this. I’m sure there are hundreds of other people in the same situation dealing with this company.”

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Posted 10 months ago

“This storage unit company is a bunch of crooks they raise your rent ridiculously they charge you for an auction fee and you pay your bill and don't even get your money back so far I paid a total of $248 dollars in auction fees now they raise my rent again I'll NEVER TELL ANYONE ELSE TO RENT from this company.... COMMON WEALTH....yeah a bunch of common butt h___les...”

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Posted 10 months ago

“This company is crooked in how they continually raise the fee for the unit…every 3 months!!! They also have a ‘mandatory’ insurance fee- which is just another way to rip you off! Citrus Heights location is horrible!! Disgusting, overpriced units:(”

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Posted 10 months ago

“I have a storage unit at Public Storage located at 4409 Summer Avenue, Memphis, TN. I recently discovered that there was a leak from the ceiling which had ruined my mattress and headboard, which was right underneath it. From the beginning of reporting it to public storage personnel to solving the problem, Tabitha, Demetrious and Aiesha were considerate, supportive, and efficient; I cannot say enough how much they helped, and how courteous they were to me during what could have been a very bad situation for me. I would recommend this storage facility highly. Suzanne Lea”

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Posted 10 months ago

Public Storage is rated 3.5 based on 499 reviews