Public Storage Reviews

Name: Public Storage
Rating: 3.46

3.5 Rating 426 Reviews

61 %

of reviewers recommend Public Storage

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3.5

Based on 426 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Public Storage 1 star review on 12th January 2025

Anonymous

Anonymous // 01/01/2019

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“Price is good, Robert was very kind and efficient. Easy to work with!”

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Posted 9 months ago

“Very helpful and knowledgeable of his job. Would highly recommend Publix storage to family and friends. David Barnett from store 9856 parkway east”

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Posted 9 months ago

“Tria at location 25431 is wonderfully helpful, kind and customer service oriented. Please give this loyal staff member a raise to show appreciation for all the patience she has for customers like us. Thank you, Cheryl :-)”

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Posted 9 months ago

“Two representatives (Michael & Tosheba) of the Public Storage facility located at 3748 Covington Highway in Decatur were instrumental in the resolution of a sticky and unfortunate situation. A contractor wrongfully placed a substantial amount of my personal property in storage under his name. These representatives, with the approval of their manager, assisted with the relinquishment of the contractor's contract and arrangements for me to enter into in a contract under my name for the same as it should have been from the inception. They handled the situation with the utmost professionalism and expediency. I greatly appreciated their assistance.”

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Posted 9 months ago

“Ms.Stephanie at the Getwell store is very knowledgeable for my needs of storage and very polite.”

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Posted 9 months ago

“Been using Public Storage for almost a DECADE!!!! I want to give a Wonderful Shout-Out to Employee "Jimmy⭐" down at the Pinellas Park location. Thank You SO Much for being Amazing🤩. You're The Best!!! Keep up the Great Work👍”

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Posted 9 months ago

“Very friendly and welcoming, clean and organized. Very good place to trust your belongings.”

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Posted 9 months ago

“My bank changed my card to the new kind with chip. I forgot to change it and my payment didnt go through ughh! I got a call from Danny down on 9th in broken arrow, she helped me fix it right away !! I called the number and fixed it!! I am in Montana and it really gives me a peace of mind to know they aint gonna wait til next payment is due to tell you !!! I called her back to let her know i fixed it and she verified my payment on her end whew!!!!! Thank you Danny for being so sweet and understanding!! Ps It was nice not being treated badly for your card being decline!!!”

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Posted 9 months ago

“My rent continued to increase. I live across the country and was unable to move it out for some time. It rose to over $200 for the small unit! I finally got it into a new storage company. The rates in the new spot are $50-$65 for a LARGER unit!! This poor experience was at Public Storage 10315 SW Barbour Blvd. I feel like they are crooks. I had a much better experience with PS in Florida.”

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Posted 9 months ago

“RIP OFF! I started my rental 4/2/23 with a (supposed to be) online special 10x25 for $160/month. May 23 the rent increased to $180! Then 3 months later in increased to $246. A few months later it increased to $294! Today marks one year I've been renting! Within one year my rent has increased $134 which is absolutely ridiculous! I called and spoke with someone in the escalation dept. She tells me they can increase the rent 6months-a year anytime with no cap on how much! Offered to reduce my rent back to $246/month for 3 months then it will go back to $294 and continue to increase as much as they want it to! You guys are r***** people! Your CUSTOMERS are the people that is keeping your business open! Regardless if it is a month to month basis, you shouldn't take advantage of this! I'm about to move my things and would not recommend anyone using storage facilities such as this one if you don't have to. Some people don't have a choice and these people feed off of that! It's outrages and I will be speaking with my friends at the city commissioner's office and some others to find out what we can do about these ludicrous contracts and these online promotional SCAMS!”

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Posted 9 months ago

“Public storage are crooks. They will take your money and lie and say they didn't it. There are tons of storage unit places. Do not use this place.”

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Posted 9 months ago

“Tanya is great, she helped me with my storage and explain the rules...thank you so much”

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Posted 9 months ago

“i rented a storage at public storage on vermont ave in harbor city, ca space #503 , sure the space as greaty , but the service at the location is GARBAGE, the site manager wasnt on the site and wasnt taking any calls even for the assisntant working on the site? 2 units were robbed of there items, and the cameras in the walkway area were off, or fake, so no camera viewing to see who did the robbery? in my space i was in and out 1 hr, piucture this 9000 spaces and ONLY 2 CARTS ? one guy rented a 20x330 and NO CARTS? the worker for the units told me if i want ALL MY MONEY BACK I WOULD HAVE TO MOVE OUT TODAY, HE RETURNS THE FULL PAYMENT BUT NOT THE 29.00 SERVICE FEE . THIS IS A SCAM OPERATION,? HE GAVE ME THE NAME TONY CRADFORD , WHO IS CHARGE OF GETTING CARTS AREA CODE 818 244 8080 X14440, AND HIS EXTENSION # BUT KNOW WHO HE IS OR HIS #? then a regional mgr in tx hisbit 281 816 4850 in tx? he doesnt know anything about public storage at all, ? i asked if he worked for the storage company , he said yes , he QUIT 1 MONTH EARLIER. so i made a call to the harbor city, ca courts and filed a complaint against this DUMP. THIS STORAGE COMPANY IS A CRIMINAL SET UP FOR THE PEOPLE IN NEED OF STORAGE EITHER FOR MOVING OUT STATE OR IN STATE? OR FOR PLAIN STORAGE, !! EITHER FIX THE PROBLEM OR SELL OUT THE PROPERTY TO SOMEONE THAT CAN MAKE IT WORK, THE COMPANY HAS NOT RESPONDED TO MY MESSAGES OR I THING THEY NEVER WILL. ? THE SCALE IS 1 THRU 5 THEY HAVE TO GET 1 SHOULD BE -10! THE CITY IS GOING TO INVESTIGATE THE MATTER AND IM NOT GOING BACK OFF TILL THEYDO? ALSO CALLED A INVESTIGATOR FROM A NEWS MEDIA AND THE JUMPING ON THE CASE.”

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Posted 9 months ago

“Sonja was very helpful in getting me into a unit. Because I was not for sure what size I needed at the time. Very friendly and professional. Thank you”

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Posted 9 months ago

“Diana, @ 115 Capitola Rd. Ext.has been a ray of Sunlight surrounded by all the Chais that has happened here. None of the Chaos is Diana’s’ fault of course, (the main gate not working, 3-4 times and for a week or two a few of the times…) she goes up and beyond call of duty. I left articles outside my storage, where she held onto them and waited for me to return. Or I left my unit unlocked, and she called me to inform me I had locked my storage “open!” So she doesn’t know I am leaving this note to her superiors, but give that worker a raise, she deserves it!!! She has and does much more than I am noting, but thank you Diana for all that you do. Gil Sutton/Heather Brown”

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Posted 9 months ago

“Charles and Ally at the Public Storage 801 - Matthews Township Office listened to my concerns today and helped to resolve my questions quickly. I am actually renting 2 units through them and have been very pleased with their professional and courteous help as I chose the units (size and location) to best meet our needs. I continue to find them very helpful and plan to stay with Public Storage because of them.”

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Posted 9 months ago

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Posted 9 months ago

“Public Storage does not change due date or payment arrangement. Is very hard to actually speak to a real person. I just finally got to talk with someone and they say that they can't change it. Public Storage want ther3 money on time but is not willing to work with their customers. I'm contacting bbb about this place. They are dirty!”

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Posted 9 months ago

“Yet again, after just 4 months of renting, Public Storage notified me that they are increasing my Miami rent by nearly 40%. This happened before in West Palm Beach, and enough is enough. You offer 1st month free, make me pay for movers just to trick me into paying a lot more shortly after. This is daytime theft, bait and switch scam. I have already filed a complaint with BBB and will continue if I have to, informing the press about your business practises. I m done with you, never again!”

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Posted 9 months ago

“Horrible experience!! Rent MORE THAN DOUBLED in 10 months. This place is a complete scam. Rent went from $130/month to $269/month. It is unbelievable that they can do this as I rented the space for my elderly parents when moving out of their home into a care facility, and now they choose to take advantage of them while on a fixed income. Completely reprehensible; what a heartless and corrupt organization!”

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Posted 9 months ago

Public Storage is rated 3.5 based on 426 reviews