Public Storage Reviews

Name: Public Storage
Rating: 3.44

3.4 Rating 398 Reviews

61 %

of reviewers recommend Public Storage

Company Reviews

Questions

Metrics

3.4

Based on 398 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

1-800-688-8057

Write Your review

Tell us how Public Storage made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Public Storage 1 star review on 18th October 2024

Cynthia Byrnes

Public Storage 5 star review on 16th September 2024

Sharon Jackson

Public Storage 1 star review on 15th September 2024

Sandra

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dee was awesome at 1546 Gallitan rd”

Helpful Report

Posted 11 months ago

“The public storage on 4875 s McCarran blvd in reno "Property is clean and customer service is on point. Thanks for making the rental process a breeze for me, Erica!" Absolutely loved Erica she's soo hel0ful friendly and efficient she really make its a great experience highly recommend”

Helpful Report

Posted 1 year ago

“I started paying about 60 Dollars for a 5 by 5 space, I never failed in my payments, now they raised my rate. I am paying 140, it is a lot for me to pay for a 5 by 5 space, I called them on the phone and tried to get them to help me to reduce the price, but no one wanted to help me, in the end I paid everything, I have been paying for two months now, and I don't know what to do, I feel bad, the only thing I can do is be honest and complain about what is happening to me through this medium, I hope Read my message and help me. Thank you.”

Helpful Report

Posted 1 year ago

“I've had public storage for my non profit organization for going in 2 years. I started out paying $178 it went up to $232 now its going up to $250 in January. This is ridiculous! I tried to ask if they can help defray the cost because all of our donations are being used for storage. No one cares. We don't have a place to store our equipment. Everyone's out to make a dollar. This is the Waukegan branch on Green Bay Rd”

Helpful Report

Posted 1 year ago

“After storing everything we own in a Public Storage unit our movers arrived to transport our belongs to a new home and refused to pack it up. Apparently a roof leak in our unit that we were unaware of has caused black mold to grow! Public storage is refusing any help at all. We purchased insurance through them (the highest amount they allowed was 5 grand and had to be purchased through them) won’t even begin to cover our losses. We can’t even talk to someone in their corporate office and the local and district managers have been totally worthless. Black mold is now traveling into the units next to us and all they will do is notify the renters that there has been a leak! Everything we own is in that unit and we are facing a bill of over 10 grand to just try to salvage anything from the unit. This company is not concerned about customer service in the least! They are despicable……renters beware!”

Helpful Report

Posted 1 year ago

“I found Michele to be a very knowledgeable and hard-working individual, with outstanding customer service skills. While possessing a wonderful caring personality, which these days is hard to find. All together my overall impression of Michele, would be to classify her as a real money maker; for example (I went to the Public Storage facility to rent one unit, but Michele convinced me that renting two would be better, along with having me purchase some storage related items ,i didn't need) "Michele, a True Company Asset" signed, v.m”

Helpful Report

Posted 1 year ago

“Ariel was such a great help with assisting me with my app today. She was such a great help and so patient with me. Made sure I truly got all the help I needed. Thank u so much”

Helpful Report

Posted 1 year ago

“Great customer service and a kind face goes a long way stephie went above and beyond”

Helpful Report

Posted 1 year ago

“Horrible experience. They have raised my rent 91% in 14 months. My belongings in storage aswell as neighbors have been chewed up by rats an mice. When on auto pay they double charged me an wouldn't return it an saved it for next month's rent....those are just a few things. I WOULD NEVER EVER RENT FROM THEM!! AN GOOGLE REVIEWS ARE ALL FAKE”

Helpful Report

Posted 1 year ago

“Stacey at Glen eagle's was so pleasant and very helpful The space was clean and tidy She smiled during the whole process”

Helpful Report

Posted 1 year ago

“Charlotte F. A huge thank you to Matt based at the 1401 SE Federal storage facility in Stuart (#25977). We had a problem with our lock and keys which needed sorting out quickly. Matt came to the rescue, he was efficient, friendly and courteous. A 10+ from us Matt with our thanks!”

Helpful Report

Posted 1 year ago

“My issue is with price increases. Please read the fine print. Four months after renting a 10 x 20 storage space my rent was increased from $418.64 to $578.39 ! Corporate told me they have the right to raise the rates at any time for any amount they choose. I get that things get more expensive and I could understand a yearly increase, but 4 months! Do not use Public Storage find a facility which will guarantee a rate on your contract.”

Helpful Report

Posted 1 year ago

“After we had moved our stuff into two units they soon got rid of the on site manager who had been quite helpful. Now there was ablip on our payment (credit card expired but payment was made ) they gaft me for $40. If you call you now get a chinese woman in God knows what country that barely speaks english. Looking for another site soon.”

Helpful Report

Posted 1 year ago

“The public storage of 1415 N Custer Road McKinney TX is one of the best public storage facilities that I’ve seen so far is very clean very organized and neat. There is a lady that works there by the name of Tia I’m not sure of her last name, but she was very helpful and very courteous and showing me the storage units although I went with another company that was closer to my house. I really wish that they had a Public Storage closer to me because it was by far cheaper and also had a move-in special. I give the storage for silly five stars plus an extra star for the customer service. Thank you Miss Tia and I hope that you stay with this company a long time.”

Helpful Report

Posted 1 year ago

“Nancy was awesome she called after I spoke with 6 customer service representatives because I was not pleased at all with the service. She is at the Huffman Location great customer service walked to the units we had on the lot. Showed me and my mom around. Please give this lady a raise, bonus, gift card after all her assistance cause I was truly mad after I spoke with customer service before she called.”

Helpful Report

Posted 1 year ago

“The most disgusting company I ever dealt with. They are holding my possessions hostage because I lost padlock key. We are headed to court.”

Helpful Report

Posted 1 year ago

“They have taken customer service out of the equation. The locations that do have a person working there, the employees don't speak even when you are speaking to them. The have made there site office resemble a prison size booth, where you have to stand and speak to a person who is at their home through a very irritating video monitor on the wall and positioned so that you are uncomfortable viewing the monitor and bending to see or key in your information. I had to kneel down with my medical boot on one foot and my leg devise on another to speak to someone through a video and see what I was keying in as if I am in a a prison cell or something. I went to pay my bill that has gone up $60 on each of my units without notice, that's $120 and I haven't been their a year.”

Helpful Report

Posted 1 year ago

“Jess over at Public Storage handled my situation, and I really appreciate it. Thanks”

Helpful Report

Posted 1 year ago

“Barbara, at the Public Storage on Pine Needles Road in Florence, SC was extremely helpful in helping me to navigate the Public Storage website! She was so patient and kind that I didn’t feel inadequate in changing things on my account. THANK YOU BARBARA!”

Helpful Report

Posted 1 year ago

“I was taking care of Mom's billing when I started looking into her Public Storage at 1530 sw 119th Oklahoma City and seen that they have raised her rates 2 times in less than 1 year and cense then they have tried to bully her into putting insurance on a inside unit screwing up her credit card info and charging a late fee when you tried to call the sorry excuse for management ether don't know how to fix any problem or there computer system goes down and give you there customer help line that never gets answered you will have better luck storing you thing in your back yard under a tarp than P-S whitch stands (Piece of Sh*t Storage) instead of Public Storage Help future customers by talking about customer service, price, delivery, returns & refunds. the best way to help future customers is to warn them away form this horror of a crooked place just venting because I doubt this ever makes it to print”

Helpful Report

Posted 1 year ago

Public Storage is rated 3.4 based on 398 reviews