Purple Parking Reviews

Name: Purple Parking
Address: 169 Brent Road, Southall, Middlesex
Rating: 4.46

4.5 Rating 1,419 Reviews

86 %

of reviewers recommend Purple Parking

Company Reviews

Questions

Metrics

4.5

Based on 1,419 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0845 450 0808

Email:

reservations@purpleparking.com

Location:

169 Brent Road, Southall
Middlesex
UB2 5LE

Write Your review

Tell us how Purple Parking made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Purple Parking 5 star review on 16th April 2025

Keith Strachan

Purple Parking 1 star review on 14th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You lost my car an took 25 minutes to find it. Your staff were unhelpful, didn't care and I received no apology.”

Helpful Report

Posted 1 month ago

“When booking online the website specifically stated that we would keep our keys, upon arriving to the car park this was not the case, had i had known i would have booked regular long stay parking, and the fact that I had a flight to catch i did not have time to argue this or arrange alternatives so was forced to leave my keys with the staff, no member of staff is willing to walk around the car with you at drop to inspect any damages at drop off and pick up so had my car been damaged it would have been hear say, more hassle than it's worth for only a £6 saving from the airports own parking”

Helpful Report

Posted 2 months ago

“I had no problems in the past ,but when I got into my car at 00.20 it stunk of smoke and my radio station had been all changed , so makes me think the person that moved had been in the car a lot longer than I by anticipated , I don’t smoke so you can see how livid I was”

Helpful Report

Posted 2 months ago

“Someone broke in to our van”

Purple Parking 1 star review on 16th February 2025

Helpful Report

Posted 2 months ago

“As part of the booking process you need to provide the vehicle registration number which confirms the vehicle make and model. No where is it made clear that larger vehicles like pickups will cost more. My booking cost £38. When I parked I was approached by a member of staff informing me that my vehicle is too big and it needs to be moved by them at an additional cost of £20-odd, to another area, a few meters away. The additional cost for 5 days was a whopping £150 extra! Almost 5x the original cost. The vehicle is not 5x larger than a small car! At this point there is no option but to pay or miss a flight. When I returned to collect my vehicle it was parked in the same fkn parking area that I was initially forced to leave! Contacting their customer help was also pointless. Absolute thieves.”

Helpful Report

Posted 2 months ago

“Horrible unjustified long wait at Gatwick pick up point, although it was Monday almost a dead quite day in February, we ended up waiting 50 minutes in the freez cold till the shuttle arrived! Another unsurprised failure in the whole system on this country”

Helpful Report

Posted 2 months ago

“The booking system wasn't clear thought I'd made a mistake when I hadn't tried to start again ... got refund and booked again .. then email said 10.00 of refund was to be voucher for future purchase ... very petty will never use again”

Helpful Report

Posted 2 months ago

“The service, the staff, the bus driver and the experience were all good. However, the extra £60 we had to pay on arrival for our outbound flight for our ‘commercial vehicle’ which is a pick-up truck was a surprise. There was no mention of the extra cost when I was booking online. The extra should have been highlighted up front online – and not only in the terms and conditions (as was pointed out at reception). Furthermore the categorisation of a pick-up truck as a commercial vehicle was unexpected, I have not had to pay extra in other parking facilities at Gatwick.”

Helpful Report

Posted 2 months ago

“I got charged for additional parking time £6.00 as cases took extra time to come through.”

Helpful Report

Posted 2 months ago

“DIDNT KNOW I HAD MADE THE BOOKING DID FINISH THE BOOKING”

Helpful Report

Posted 2 months ago

“Driver was speeding and was driving dangerously. I felt very unsafe.”

Helpful Report

Posted 2 months ago

“Never got to use the parking due to cancelled flight, contacted actual company proving parking who said contact you , which I did and heard nothing back. Will only use company direct in future.”

Helpful Report

Posted 2 months ago

“I overpaid my stay a lot. I was late 24 h and basically they charge me 200£!!! overtop. Maybe there is some way to get the refund 🤔”

Helpful Report

Posted 2 months ago

“On wab say we come take car on passenger drop off . And bringing a car back to you when you come back to pick , passenger but stop being so rude and they didn’t do this one”

Helpful Report

Posted 2 months ago

“Extra charger for a small van it small compared half of cars in that day on this car park”

Helpful Report

Posted 3 months ago

“Our flight was delayed I payed the extra just incase we did get delayed and we did Get to the parking to pick car up had to pay £86 for the delay of 5 hours over stay then to be told can take upto 14 days to claim back But want a load of proof first won’t is this company again”

Helpful Report

Posted 3 months ago

“Unfortunately I made a mistake with the return date as the flight arrived home around 12pm and I put the date as the 14th the date of landing instead of the 15th. After explaining the mistake I was charged another £16. The person I spoke to was very rude. Won't use again.”

Helpful Report

Posted 3 months ago

“I didn't aspect pay £40 extra just for a small van are much smaller than some car amazing”

Helpful Report

Posted 3 months ago

“Your system asks you to put in number plate and recognises the make model colour etc of your vehicle and then gives a price for your stay. When I arrived they asked me for a further £300 plus pounds as my vehicle was of a certain type.. really?! Was this a surprise to you? You already had all my vehicle information.. From a legal point of view putting extra charges in the ‘small print’ wouldn’t pass any interrogation.. You need to sort this out.. I will not be using you company again. Terrible service and to do this 3hrs before we fly out on holiday is unforgivable. Oh and strangely enough your system repeatedly failed to allow my review to be posted.. I have told all my friends about this so you have lost at least 100 other possible clients.. way to run a business 🤬”

Helpful Report

Posted 3 months ago

“I have been an avid user of your drop and go for many many years. However the last 4 times of using this service my vehicle has not be available and I’ve had to wait anywhere between 35-60 mins for my car to be delivered. This time only to be told that if I pay more money ( there is a click box ) they guarantee my car will be ready !!!! First time OK SECOND TIME shame on YOU THIRD AND FOURTH TIME SHAME ON ME !!!!!”

Helpful Report

Posted 3 months ago

Purple Parking is rated 4.5 based on 1,419 reviews