Purple Parking Reviews

Name: Purple Parking
Address: 169 Brent Road, Southall, Middlesex
Rating: 4.46

4.5 Rating 1,419 Reviews

86 %

of reviewers recommend Purple Parking

Company Reviews

Questions

Metrics

4.5

Based on 1,419 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0845 450 0808

Email:

reservations@purpleparking.com

Location:

169 Brent Road, Southall
Middlesex
UB2 5LE

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Purple Parking 5 star review on 16th April 2025

Keith Strachan

Purple Parking 1 star review on 14th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I thought I had purple parking but it wasn't?? It was Copthorn...? It was ok, but buses were old and noisy and drivers not as good as purple parking ones!”

Helpful Report

Posted 1 month ago

“Heathrow, all went very well last year, so we booked with Purple Parking Meet and Greet again. Efficient booking, and the receipt explained that if returning to a different terminal, simply let the carpark know on drop off - to double check this I spoke to a Holiday Extras agent at the time of booking, receiving an email confirming that this would not be an issue, also confirmed at drop off. So far ..all good On collecting the car, the operative requested £20 'different terminal fee', despite being shown the email he was in adamant 'you have to pay', after some discussion and being put through to his supervisor (to who I read the email), the fee was grudgingly 'waived'. To add insult to injury, on exiting the carpark a £7.50 exit charge was indicated, despite the car only being in the carpark for 9 minutes. I await a response from my complaint and request for refund from Holiday Extras/Purple Parking”

Helpful Report

Posted 2 months ago

“This is not what I expected from a "meet and greet". First of all I never received any communication by email about where to go or what to expect. I had to find my own way to the second floor of the orange car park - nobody was waiting outside the departures drop off point as I would have expected. There are a bunch of guys waiting around in the car park, it's not clear if they are purple parking and the signage is really bad. On pick up the car was not waiting for us even though I called as instructed after collecting my bags. When the car arrived it was wet and dirty which meant it had been parked outside / non roofed area, which I didn't appreciate since it had been cleaned the day before we left. All in all a poor experience and I won't be booking purple parking again.”

Helpful Report

Posted 2 months ago

“Parking was not meet and greet at Heathrow T3 as booked - despite phoning as instructed we, along with many others, waited almost an hour before our car arrived . Will not be using this service again as park and ride would have been quicker.”

Helpful Report

Posted 2 months ago

“On the way in, it was ok, still far from the airport. On the way back we wait for the bus more than 20 minutes! seen APH and other competitors twice during that waiting time. will use someone else next time”

Helpful Report

Posted 2 months ago

“Easy to find and park. However, confusion and frustration on return. I booked through Purple Parking, but on a parking site called Maple Parking. Both Purple and Maple buses collect from stand 30 at terminal 5, I looked back at the email as the buses arrived together to see we’d booked ‘Purple’, and we got on the wrong bus, we should’ve got the Maple bus. An added 40 minute round journey. This is too easy for the company to correct, email confirmations should be under Maple headings, not purple, for those parked at Maple.”

Helpful Report

Posted 2 months ago

“Dropping off the car (in the designated drop off zone) at Bristol airport is a complete shambles. Previously there was a dedicated parking area behind the office where keys are dropped - this parking area is now fenced off, presumably linked to the extensive building work being carried out across the airport. There are spaces marked 'meet and greet only' but every one of these was full when when I sought to drop my car off. In truth every space in the car park was taken with many cars double parked just to allow 'drop off' to take place. After checking with the office (the lady simply stated that the airport hadn't allocated enough spaces and there was 'nothing they could do') we were faced with circling round and round the car park until a space became available. I had to leave my car in a space well away from the office and then explain the exact location - far from ideal having to rush to departures worried about car safety. The 'meet and greet' parking is a premium product which I specifically use to avoid hassle - my recent experience was way below what is necessary and expected. Would not consider this again at the present time”

Helpful Report

Posted 2 months ago

“Our details weren’t passed onto the carpark that we booked so we had trouble entering and exiting the car park. It was not quick and easy like it should have been. Thankfully the carpark intercom was helpful but it should have been seamless.”

Helpful Report

Posted 2 months ago

“Everything is good. Except for the fact that the bus ride from T2 to the parking lot took 40 minutes. That does not include the waiting time for the bus which was about 5 minutes. 45 minutes in total. That is WAY too long. They should have done me bus serving T2/3/4 And another for T5.”

Helpful Report

Posted 2 months ago

“After a long flight but a relatively quick turnaround within the airport, I was stunned at how long it took to get my car. I phoned as instructed and yet still waited ONE HOUR in the carpark.. This was pretty unacceptable. Never had this issue before. Was not happy.”

Helpful Report

Posted 2 months ago

“As we were denied being able to fly due to passport validity we had to return immediately to the car park and go home. The driver of the return transfer was sympathetic and hoped we'd be able to rearrange with a credit note. The staff at the car park were helpful and we soon had our car back. But once home and trying to reorganise parking for a new departure date there was no refund or credit voucher and we had to cancel the booking and rebook for new dates even though the return date was going to be the same. Disappointing.”

Helpful Report

Posted 2 months ago

“We had to wait 45 minutes for the transfer bus when we returned and almost wasn’t able to get on as the bus was full. Felt too long as Maple Parking (another company) had three transfer buses during that time.”

Helpful Report

Posted 2 months ago

“Upon arrival I had to wait 15mins for my car to arrive. Therefore I feel the “meet and greet” service I had paid for wasn’t provided. I was told that as I had not call upon arrival to inform them I had landed. I now had to wait for them to bring my car to the car park. However, when I dropped my vehicle off, I was asked to provide my return flight details, so my return flight could be tracked. So I don’t understand why I have provided this info if Purple Parking staff don’t actually track the return flight - you would think that it would be tracked so you can ensure returning customers vehicles are waiting for them. I with the time it took to get my vehicle. I could have got a much cheaper parking solution outside of the airport. That required a bus journey and I believe I would have got my car back within a similar time frame. Therefore, I feel as if I have wasted money using your service.”

Helpful Report

Posted 2 months ago

“Prebooked MBW at Heathrow T2. On arriving handed car park entry ticket to MBW rep who immediately handed it back to me and insisted I must pay at the machine - that was £7.50. He was adamant and insisted he would not accept the ticket unless I paid at the machine. First time ever this has happened and Ive used this service many times in the past few years. The Ts & Cs say to hand keys and park entry ticket to rep. No mention of an extra charge which is already included in the overall cost. So either sharp practice by MBW or their rep has found a way to pocket £7.50 from every customer. I dont think this is legal and indeed is theft. Reported issue on return as no time while heading to an early flight so now have to wait up to 21 days for response. Then on return phoned number provided as soon as bags collected as per instructions from MBW. Went to pick up point some 10 mins later and then had to stand in freezing temperatures for 20 mins. No one on MBW desk. Are these people understaffed or just dont give a stiff about customer service. They used to provide great service - but not anymore. Last time Ill be using them.”

Helpful Report

Posted 3 months ago

“waited half an hour in the freezing cold, said it was so the car could be de -iced, but none of the other cars arriving to park were iced up ! why ask for the flights back home if they are not used !!!!!!!”

Helpful Report

Posted 3 months ago

“I have used Purple Parking before, and not had any issues but this time I used the service at the Cambridge Hotel instead. Absolutely diabolical. I don't recommend it at all. Got to the hotel and check in was easy enough, but then they put us into a room a long walk away which wasn't even cleaned. So I then had to walk all the way back to get the room changed. Swapped the rooms then had to walk all the way back again to take the unclean room key back. Bed was hard, shower was cold and useless. No curtains of any type either. The transfer itself was great, no problems. On the way back, transfer was also no problem. Collected my car, though the car park was absolutely rammed, there was cars nose to tail parked on the grass etc. I didn't check it over well enough as I then broke down 5 miles down the road due to the hotel driver having forced the car moving when caliper had seized in moist weather, which damaged the brake friction material. Would not use again”

Helpful Report

Posted 3 months ago

“I used the mbw meet and greet service through purple parking. when i needed to change collection time as i had to get an emergency flight back to heathrow no one answered the phone, I left a message and tried emailing. When i got back the person with my car was rude as i was 'late' and I had to pay extra to exit the car park. wont use them again if they cannot get communication sorted”

Helpful Report

Posted 3 months ago

“A good efficient service. Won't be using it again due to the huge surcharge for my vehicle which was not chatged when I booked, but was taken at the counter, despite confirming my vehicle type online. The staff were fantastic and pleasant just don't like being ripped off.”

Helpful Report

Posted 3 months ago

“We were not told that Ford transits were not permitted, even though the payment process let us make the booking. The van also fit under the barrier and was left in the openair carpark, so not sure what the issue was? Basically charged an extra £10 a day (£80) would recommend a filter for certain vehicles if they are not allowed.”

Helpful Report

Posted 3 months ago

“The barrier to the Carpark wouldn’t open when we arrived, took about 10 min of talking through the speaker before he found my booking and let us in. Same on way out, disappointing!”

Helpful Report

Posted 3 months ago

Purple Parking is rated 4.5 based on 1,419 reviews