Purplebricks Reviews

Name: Purplebricks
Rating: 1.27

1.3 Rating 569 Reviews

6 %

of reviewers recommend Purplebricks

1.3

Based on 569 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

About Purplebricks:

The modern and innovative answer to an estate agents, we’re the revolution that the property market needed. Here at Purplebricks, we’re still ‘proper’ estate agents, we just do things a little differently to benefit our customers. We work longer, more flexible hours, we don’t charge commission and we let you take control as much or as little as you want. Our customers can’t get enough of this new way of selling, buying and renting property and praise the way we work after battling with the cons of traditional estate agents for too long. We know the world of property can be stressful, so all we’ve done is made it simple with great customer service and digital access to all the details and paperwork you need, 24 hours a day. Don’t just take our word for it as thousands of people each month leaving purplebricks reviews can’t be wrong. Real people, the usual processes, just done in a more efficient way, that’s how we work at Purplebricks.

Visit Website

Write Your review

Tell us how Purplebricks made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Purplebricks 1 star review on 6th February 2023

Anonymous

"They are dishonest, don\u2019t take care about clients. I am now have problems with my property because of their neglecting. Last year in may The gas inspector came to check the hob and the boiler, and he found problem with the hob and he was about to fix it, we waited more than 3 hours just to give their permission to fix it but they ignore us and the hob wasn\u2019t working for 2 weeks after I did a dozens of calls and emails, ( after I spent fortunt for delivery food). About the boiler the inspector said it has very high pressure and he put sticker said (danger don\u2019t use) in the same day that he came, even after I sent many many emails and thousands of calls that the boiler doesn\u2019t work properly they didn\u2019t do anything about it. Since last Thursday the boiler has been stopped and I don\u2019t have warm water or even heating system in this cold. I have many serous medical conditions and three kids I one of them is toddler. We are sleeping in the same bed to warm each other but it\u2019s very cold, they are crying complaining about this situation. I am using the kettle in the bathroom to give them a bath. I don\u2019t recommend to use at They are dishonest, don\u2019t take care about clients. I am now have problems with my property because of their neglecting. Last year in may The gas inspector came to check the hob and the boiler, and he found problem with the hob and he was about to fix it, we waited more than 3 hours just to give their permission to fix it but the ignore us and the jobs wasn\u2019t working for 2 weeks after I did a dozens of calls and emails, ( after I spent fortunt for delivery food). About the boiler has very high pressure and he put sticker said (danger in use) in the same day that he came, even after I sent many many emails that the boiler doesn\u2019t work properly they didn\u2019t do anything about it. Since last Thursday the boiler has been stopped and I don\u2019t have warm water or even heating system in this cold. I have many serous medical conditions and three kids I one of them is toddler. We are sleeping in the same bed to warm each other but it\u2019s very cold, the are crying complaining about this situation. I am using the kettle in the bathroom to give them a bath. I don\u2019t recommend to use this agent at all."

Purplebricks 1 star review on 30th January 2022

Anonymous

Purplebricks 1 star review on 12th November 2020

Djamel

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not use this company. I marketed in May and it’s been the worst experience ever. Houses around us keep selling and everyone is shocked our house is still on the market. We’ve had agents changing with no update or introduction, Prospective buyers telling us it took 10 days to get an appointment, taking our own photos to replace the terrible professional ones, no contact for weeks on end from our agent…..The list is endless! We are now being held to ransom by this company and the stress it’s caused to our family is horrific. I’ve officially complained and they’ve admitted the service hasn’t been as they’d expect but the pathetic offer of compensation will never compensate for the undue stress, loss of money, loss of deposit on our new build, etc. Please don’t use this company! Certainly not in West Lothian.”

Helpful Report

Posted 2 years ago

“This company is an absolute joke…..AVOID AT ALL COSTS! It has taken me a few months to write this review after all the trauma they caused me. We lost my Dad very suddenly when he collapsed and died within less than 24 hours leaving my 76 year old Mum completely lost and lonely having being married for nearly 60 years and us both completely devastated. My Mum lived 100 miles away and she wanted to be near me and she had no friends and family where she was so we decided within a few months of my Dads passing to sell her Park Home and buy a little flat near me. This is is where the trauma started because of Purple Bricks. We made the biggest mistake choosing Purple Bricks but like a lot of people were initially impressed by their marketing and Tv ad…..I just wish I had done more googling of reviews before we chose them. The agent turned up and done the valuation and initially was very pleasant so we went ahead, paid our money upfront and then waited…it then became obvious he had never sold a Park Home as they are sold completely different to a normal house (even though he told us he sold loads!) and when finding buyers for us (which were not many) hardly any fell into the criteria needed to purchase the property so we went through a lot of stress with this……not what we needed when we were grieving. After many disappointments and 4 months of it being on the market (with very little communication from our agent in the process) a strong interested party came along who needed to sell their property before being able to buy Mums. So they were conned by the same agent who encouraged them to sell too through PB…..they then experienced the same problems as us….a buyer was found quickly within a few hours for their property who we were initially told was a cash buyer (which is what we needed too) so we all went ahead with the sale. However it then transpired their buyer was actually an investor who needed a buy to let mortgage through his company…the PB agent said this would be sorted quick….it took another 7 months of utter stress! We received hardly any communication for months so had no idea what was going on with the other two parties as we didn’t need to use a solicitors for the sale of the Park Home…..so when I tried to chase and ask for updates (and yes I was emotional due to the lack of information) as we were getting threatened by our sellers that we may lose mums flat….the agent accused me of making the sale more stressful because I kept calling him! He had ZERO empathy for me and Mum and our grieving (he even went off the radar for a while as he lost his dog and was devastated….yet he didn’t care about us having lost a husband and parent). He made me feel like a piece of dirt at the bottom of his shoe. After nearly 10 months of the worst stress I have ever experienced we eventually sold and Mum got her money and we were able to buy the flat. I just wish I had chosen a High Street Estate Agent as a lot of this stress hopefully would have been avoided…..I will NEVER recommend Purple Bricks ever….AVOID, AVOID,AVOID!”

Helpful Report

Posted 2 years ago

“Do not in a million years ever use Purplebricks they r nothing but blanton liars, who mislead you. After I wasted a year for my flat not selling I got a bill for £2,23200 & when I said for what, & I dident see why I had 2 pay anything. They put debt collectors on 2 me. So in the end I had 2 pay, & I'm a pensioner. Please be warned, & go Facebook & see real reviews.”

Helpful Report

Posted 2 years ago

“Horrendous. Began the process of selling with Purplebricks, due to tenants who we ended up having to go to court to remove we could not access the property. Purplebricks now enforcing £2000 bill for "selling" fees even though not even pictures were taken. Absolute criminals! Dont go near!”

Helpful Report

Posted 2 years ago

“Paid up front, my father's "assisted living apartment" did not allow For Sale signs. My main grievance is that they stopped advertising the property immediately the first interested party presented themselves. I wanted it to be listed as "under offer" which would still allow other interested parties to consider the property. After months of inaction the party withdrew from the prospect and over the winter period nothing happened. I ended up with a smaller company who found a buyer at a sensible purchase price. Purple Bricks failed me.”

Helpful Report

Posted 2 years ago

“They take their money then do no work, half hearted efforts to arrange viewings. Avoid avoid avoid. Once they have your money (even if you opt for pay later) they have it and stop bothering as there is nothing in it for them. Then you get chased for a fee 10 months later, £2200 wasted to market a flat, with nothing to show for it.”

Helpful Report

Posted 2 years ago

“DO NOT USE PURPLE BRICKS, AFTER SIGNED CONTRACT THEY DONT BOTHER CONTACTING YOU AT ALL, HAVNT SPOKE TO ANYONE SINCE 1ST AUGUST COMPLAINED NUMEROUS TIMES TO HAVE WAITED AGES FOR A RESPONSE AFTER GOING THROUGH TRADING STANDARDS TO BE TOLD THEY THINK THERE SERVICE HAS BEEN FINE. ABSOLUTE JOKE RUBBISH PHOTOS, RUBBISH SERVICE.. MY HOUSE IS IN A VERY POPULAR ESTATE AND HAS HAD 1 VIEWING GO AHEAD IN 3 MONTHS WHEN THE HOUSE OPPOSITE HAS SOLD IN A WEEK WITH A DIFFERENT ESTATE AGENT. HAVE NO ONE TO CONTACT AT ALL AND EVERY TIME I EMAIL GET TOLD I WILL HEAR BACK IN 15 WORKING DAYS. WORST COMPANY I HAVE EVER DEALT WITH. PLEASE DONT PUT YOURSELF THROUGH THE STRESS I AM UNDER. SOMETHING THAT SHOULD OF BEEN SO EASY SO HARD AND STRESSFUL. DONT DO IT ALSO PROMISED A PREMIUM LISTING WHICH DIDNT HAPPEN BUT THERE EXCUSE IS WE CAN'T PROVE IT AS IT WAS SAID VERBALLY BY THE SALES AGENT. JOKE MOST INCOMPETENT COMPANY I HAVE EVER CAME ACROSS WILL NOT BE GETTING A PENNY FROM ME TAKE ME TO COURT CAUSE I WILL FIGHT LEGALLY ALL THE WAY. WONT CANCEL MY LISTING UNTIL I PAY. CANT EVEN GO WITH A DECENT ESTATE AGENT TILL MY CONTRACT IS UP WITH THESE CLOWNS SO FURIOUS. DONT DO IT!!!!”

Helpful Report

Posted 2 years ago

“No Commission Fee = No Service! I would NEVER use Purplebricks again. Despite the heavy PR and blanket advertising campaigns, No Commission Fee = No Service! Seller beware as the Brilliant reviews (lots of 5 stars), rate the initial marketing but not the sale. PB are just another market disrupter trying to gain market share, as all they do is post pictures of your house on the internet property portals. You do the viewings yourself, so have signed up to pay a company an upfront fee, for the privilege of selling your own house while you work for free! It’s ok if the sale is straightforward but there is no duty of care to identify and resolve issues in the chain before they become a big problem. Lesson learned: this is why you pay commission to a high street estate agent to sell and market your home, as it’s your most valuable asset. PB get paid to list it not sell it, so are not interested in working to get a sale. The Local property experts” (LPE’s) are only incentivised to ensure you sign up and instruct them, and are off chasing new clients. Post sales support and the conveyancing service, who are supposed to handle the legal process, are equally useless. When you can actually get through to them, there are frequently no updates, incorrect names on paperwork and non existent chain management. Booking viewings on and messaging through the app is a nice benefit (when it works). The downside is the simplicity means lots of viewers were either time wasters looking for a day trip out (or tyre kickers), not serious buyers with property to sell or even on the market. After accepting offers we had to chase to get updates on the status of the chain and despite warning it would break because of slow progress it did as buyers pulled out. The buyers who did make offers we accepted were obviously not vetted for affordability (despite the LPE advising us they were in the best position to proceed), as they also pulled out weeks after outbidding all others so were not committed to buying. This leaves you embarrassingly unable to proceed with houses you have made offers on and had them accepted, as you have had the legs cut out from under you with no notice, on the app, or phone call, just a text! I have cut my losses (in survey costs, search fees and time), and gone on to instruct a local high street estate agent, which we should have done in the first place. One to be avoided at all costs!”

Helpful Report

Posted 2 years ago

“Abysmal. If I could give a zero I would. Zero communication. Lies upon lies. Do not use them for anything, ever”

Helpful Report

Posted 2 years ago

“If you're in the Livingston area of Scotland, do yourself a favour and stay well away from any property listed by Purple Bricks. The viewing booking system worked well and this is where the positives end. We've viewed a house and submitted a formal offer through our solicitor the next day. Neither us nor our solicitor received any updates for three days, until I messaged the sellers directly, who advised their agent was on holiday and confirmed they had received the offer and a closing date had been set. Later on the agent confirmed (over a phone call) to have received our offer, but the amount she quoted was incorrect. Mistakes can happen, so we confirmed we would check in with our solicitor and advise further. The next day, when the agent was presented with the formal offer my solicitor submitted, she claimed not to have seen any offer from us at all and proceeded to try and negotiate a higher offer price. In both phone calls, the agent reiterated the closing date, which matched the sellers'. This was the last time we managed to get a hold of the agent. We subsequently emailed her to get a closing date in writing and she never replied. Similarly, all our phone calls went unanswered. Nevertheless, we really liked the property, so we instructed our solicitor to put in a higher offer at the last minute, on the closing day. We didn't receive any further communication that day and we believed it was just Purple Bricks being slow at processing the offers. By chance, that evening, we checked the Purple Bricks' website, where we found out that the closing date was the day after! Neither the agent nor the sellers considered professional to let us know of this change well in advance of us submitting our final offer. We have politely messaged the sellers for clarification but have received no answer. We believe we have been purposefully misled with the intention of creating a bidding war and we're completely appalled by the lack of professionalism and integrity shown throughout the whole process by the Purple Bricks' agent and now the sellers too. Our offer has since been rejected. Should the first buyer fall through and a new negotiation take place, we won't be taking part and won't proceed with this purchase anymore.”

Helpful Report

Posted 2 years ago

“Purple bricks lie, they make appointments and cancel them last minute and basically do not give a monkees whether they sell your house or not. When you make the initial enquirey to sell your home, they can not do enough for you. Once you have agreed to sell with them, the service stops. In a nut shell, if purple bricks were the only estate agent left on the planet, id sooner burn my house down than endure anymore of their shocking service or listen to anymore of their lies.”

Helpful Report

Posted 2 years ago

“Please think twice before using Purplebricks. Make sure that the money is lost Service 0 Communication 0 Trust under 0 Not recommended at all . From experience.”

Helpful Report

Posted 2 years ago

“can honestly say I would never use purple bricks again, yes there cheaper but you definitely get what you pay for. I sold my house with purple bricks (David beagley) he came to the house, valued my property and I instructed him to put it on the market, that was the last I ever heard from purple bricks, not one single phone call, message, nothing, I completed my house move on Wednesday without any contact from purple bricks at all. David never got back to any of the other estate agents that tried to call him about offers on my home, which ment I lost out on a house I loved. I would not recommend anyone to use purple bricks, they take ur money and run, I've still not heard a thing from anyone, I'd never use them again.”

Helpful Report

Posted 2 years ago

“Closing date on house. Seller told us what highest offer was. We put bid in higher and lost out. Think some underhanded goings on there. Won't use them again!”

Helpful Report

Posted 2 years ago

“Wow what an absolutely dismal unprofessional company.First set up an account which I can’t access and went onto a very poor live chat to book an appointment which i managed .On the day of the valuation nobody showed up which didnt at all surprise me and when i contacted them to see why i was told no appointment was booked even though i had proof.Avoid at all costs”

Helpful Report

Posted 2 years ago

“The worst 'estate agents' experience we've ever had, extremely unprofessional and little to no communication. We were the buyers and constantly had to chase for updates and information, after you finally get through to one of their 'agents' they are quick to shirk responsibility, provide zero information with poor customer service. AVOID BUYING OR SELLING FROM PURPLE BRICKS!!!”

Helpful Report

Posted 2 years ago

“Absolutely awful communication. Makes the whole process of moving house miserable as our sellers were buying with them. Had I known, I’d have thought twice about getting into this chain. Wish I could back out but it’s so late in the day.”

Helpful Report

Posted 2 years ago

“I had appointment nobody turned up so I wasted all my day I called them they said it's up to landlord but they did nothing”

Helpful Report

Posted 2 years ago

“Under no circumstances should anyone ever use Purplebricks. We have had a very unhappy experience with them and feel we have been lied to, misled and deceived by this company. Once you sign their contract they lose interest as they will get their money regardless of whether they sell your property or not. It is a con. Our so called expert managed to initiate very few viewings, left the company without telling us and was rude and dismissive when we asked for an explanation for the lack of viewings. They do not communicate, lack any customer service and are unprofessional.”

Helpful Report

Posted 2 years ago

“Totally disgusting! Within the first 10 days of hiring them the agent went on holiday and we missed viewings. The communication was awful and so stressful. I asked for a refund several times within the first 2 weeks and they refused! It was a disaster! I paid for an epc which never did, asking them countless times to do it, just a couple of weeks away now from exchanging and they still haven’t done it! Don’t use them!”

Helpful Report

Posted 2 years ago

Purplebricks is rated 1.3 based on 569 reviews