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Purplebricks Reviews

1.3 Rating 569 Reviews
6 %
of reviewers recommend Purplebricks
1.3
Based on 569 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Read Purplebricks Reviews

About Purplebricks:

The modern and innovative answer to an estate agents, we’re the revolution that the property market needed. Here at Purplebricks, we’re still ‘proper’ estate agents, we just do things a little differently to benefit our customers. We work longer, more flexible hours, we don’t charge commission and we let you take control as much or as little as you want. Our customers can’t get enough of this new way of selling, buying and renting property and praise the way we work after battling with the cons of traditional estate agents for too long. We know the world of property can be stressful, so all we’ve done is made it simple with great customer service and digital access to all the details and paperwork you need, 24 hours a day. Don’t just take our word for it as thousands of people each month leaving purplebricks reviews can’t be wrong. Real people, the usual processes, just done in a more efficient way, that’s how we work at Purplebricks.

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Purplebricks 1 star review on 6th February 2023
Anonymous
Purplebricks 1 star review on 30th January 2022
Anonymous
Purplebricks 1 star review on 30th January 2022
Anonymous
Purplebricks 1 star review on 12th November 2020
Djamel
Anonymous
Anonymous  // 01/01/2019
Discusting great sales for sign ups very attentive to you once you signed ...Nothing Do not waste your money .
Helpful Report
Posted 8 months ago
Do not waste your time with this company. House has been on the market nearly 2 years and the agents dont even try and help sell your property. We even got a new agent after the last suddenly left but didnt not say ,and the new agent hasnt even been bothered to contact us. Take my advice and use a different estate agent , as once you pay purple bricks then its game over.
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Posted 8 months ago
What a sham. They take your money and do nothing. You can't talk to anyone, if you are lucky to get through they cut you off, pass you around then lie to you. The house still wasn't put on market nearly 3 weeks on, so we got another estate agent and it was on the market that evening, with 4 viewings booked by the next day!!!! Don't waste your money or time with these wasters.
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Posted 8 months ago
I usually avoid viewing a house if its through purple bricks because every time I tried in the past they didn't show up. Saw a house I really liked today so against my better judgement I tried to book a viewing but I'm getting error messages being thrown at me now on their site. Theyre just a nightmare
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Posted 8 months ago
I would not have given them 1 star, Honestly, I don't know how these guys can run such a poor performing business and get away with it, they sure do know how to frustrate customers, they just waste your time and don't care, clearly not professional set up when you speak to the incompetent staff who promise but fail to deliver, thank you for the negative experience.
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Posted 9 months ago
Breaking of contract when Strike bought them out , no communication . Agent never available to show our house , we were told to do it even thou we paid the extra for that service 😡 I personally did the viewings sold our house . They now demand full fee which we complained about last year . STAY AWAY from these total liars and crooks
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Posted 9 months ago
I don't think they are interested in selling houses. Just tried to book a viewing and I've never had to jump through so many hoops. To make matters worse the soonest date was 5 days time. Sellers beware !
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Posted 9 months ago
Hey PurpleBricks Crew, Hope you're doing alright. I wish I could say the same, but it's been 17 weeks of radio silence from your end, and I'm starting to wonder if anyone's home. Let me sum up the sitcom of errors I've experienced: Radio Silence: Tried to chat with Heather, was promised a call from Marlena, but I'm still waiting by the phone like a teenager in the '90s. Call Me Maybe? Not Really: Joel and Marlena finally showed up, but the issues persisted. It's like the phone's on mute. Pause Button Drama: Asked to pause my advert, and after a cameo from Yugeshan, it became a confusing plot twist about re-listing. App-tastrophe: Tried to get clarity on re-listing, but the app was giving me the silent treatment. Sent evidence, but no one's breaking the ice. Complaint Chronicles: Lodged a complaint on 11/09/2023. Got a reply on 14/09/2023, but it was like reading a script with no answers. Sent more emails, but it's a ghost town in my inbox. Where's My Resolution?: PurpleBricks promised a resolution in 15 working days. It's been 17 weeks! I've aged more waiting for your response than a fine wine. Look, I'm not here to audition for a drama series. I just want answers, solutions, and maybe a refund for the stress. I've been patient, but this silent treatment is getting old. If I don't hear from you soon, I'm thinking Property Ombudsman or maybe my own reality show—call it "PurpleBricks Mysteries: The Case of the Vanishing Customer Service." Fix it, or I'll have to take this saga elsewhere. Waiting... or maybe not,
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Posted 10 months ago
If you don't want sell your house and waste £1894 then go with purplebricks,they are utterly useless,no communication or feedback.only had 2 viewings in 6months so went with local estate agent and sold house in 1 week.
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Posted 10 months ago
Purplebricks is a scam. Avoid dealing with them. They are not estate agents in any capacity, they are just a marketing company,they just put your advert in a couple of websites and then, when u don't have any viewings for selling your property, they make fake viewings until the 14 days period passes so u can't ask your money back. I complained many times and vague answers. I ever even got a sales board and when I complained about that too they offered me £75 compensation that was Never paid to me! And then they disappeared and not replying to my emails. Don't waste time and money with scammers like Purplebricks
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Posted 10 months ago
WHAT WENT WRONG!!!!!!!!! WE WEREN’T EVEN FOR SALE AND PURPLE BRICKS ADDED US TO THEIR WEB SITE AND BOOKED IN 11 VIEWINGS!!! WE BOUGHT THROUGH ANOTHER AGENT 8 MONTHS AGO SO?????? HAVING PHONED PURPLE BRICKS FOR AN EXPLANATION THERE WAS NO APOLOGY OR REASON TO THIS!!!!! IT CAUSED A LOT OF DISTRESS ESPECIALLY WHEN FAMILIES KEPT TURNING UP TO VIEW! STILL WAITING AN EXPLANATION!!!! DISGRACEFUL
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Posted 10 months ago
No communication.once we paid nothing.
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Posted 11 months ago
I have used purple bricks to let out a executive flat in the city walls Chester. They have handled this two times previously last time it doesn't go well however with the company changes I thought I would give a second chance. My original letting contact has left the company spoke to the online help and was promised an email that day to start the process nothing arrived. After trying again I have made a complaint a promise of three days and you will receive apply that was eight days ago. Nothing received. This property will let immediately they will not have to do any work all the background and photographs is on the system they don't appear to be interested take great care if you intend on using them
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Posted 11 months ago
We have our property for sale with purple bricks. We have cameras inside and outside of house. The person who shows buyers around house just stands there in their phone or looks at themselves in the mirror, no encouragement from them what so ever and if asked a question they answer with … I don’t know. They also say just offer a lower price! Wish we had never chosen this company!
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Posted 11 months ago
Once they have taken their fee they're not interested. Calls go unanswered, emails take days to be replied to and they don't arrange viewings and/or don't show up for them. This has happened to me and my friends who listed with them. Estate agents cost more but they will get your house sold. Purple Bricks are incentivesed not to sell your property as they'll keep more of your money instead of spending it on closing the sale. DO NOT RECOMMEND.
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Posted 1 year ago
Very Poor Letting Agent Terrible, uncontactable business. Management portal for landlords……….forget it, rubbish in, rubbish out. High turnover of staff and I have lost count of the number of ‘property managers’ that I have been allocated to my property over 3 years, 12 at least. And by the way Purplebricks please do not leave a nicey, nicey reply asking for further information for you to look into the multiple issues that I have experienced with your mismanagement of my property and the tenant as I have already been through the complaints process twice and found that the complaints department is as good/bad as the rest of your appalling business.
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Posted 1 year ago
Steer well clear of PBs. Well clear! Do you hear! I was well sucked in by their promises to sell my house quickly. Just like their TV ad. I am now massively out of pocket because of their mistakes. Lack of communication/ feedback. Frequently unable to contact the local rep. My house was initially over-valued by them, despite my initial request of a 50,000 lower price, hence very little interest. I was wrongly advised that by launching my house at their suggested price, I would attract both prospective buyers looking for a house in the £600,000 bracket, and the £ 500,000 bracket. What misleading nonsense was that!? They also mislaid my keys, causing delays in the EPC inspection. . I eventually went with another company who sold my house within two weeks. Online estate agents are rubbish. Avoid at all costs! This one especially! You still have to pay their exorbitant fee ( minus £100 by way of an “apology.” in my case. Merci beaucoup PBs!) whether they sell your house or not..You try to leave! They suck you right back in again” Quote from the “Sopranos.” I rest my case. I have since moved abroad.
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Posted 1 year ago
If I could rate this company with no stars I would. Close to retiring I decided to sell my Airbnb which was a very smart completely renovated and always got a 5*review. I relied on the income whilst it was being sold. I chose to delay payment and signed accordingly. A cash buyer came along she was one of 3 offers. She wanted to move quickly so we advised our respective solicitors and off we went.PB would not let me use my own solicitor even though I complained to the Head Office after 3 weeks. They said I had no choice but to use their solicitor Premier Property Lawyers. I removed all the white goods and sold the rest of the furniture as the buyer had her own. 7 months later and after three aborted completion dates the buyer pulled out saying she had no confidence that the sale would ever go through. On each of the three occasions she was in a hotel with her daughter they had travelled 3 hundred miles and had a removal van with their belongings in it waiting to offload. I lost £17,000 in Airbnb income I also lost the £10,000 which the buyer was willing to pay to beat the other offers. If I had the money I would have taken PN to court but I didn’t. They chased me for payment by threatening me with debt collectors and threats of bailiffs if I didn’t pay. I suggest you stay well away from this shambolic company.
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Posted 1 year ago
This company needs to be investigated for fraud. Once you sign the contract you won’t hear from them again. Every complaints process is delayed as they are inundated so be resolution. They don’t engage with the ombudsman either. They shouldn’t be allowed to keep trading. It’s a disgrace and apparently we owe them for this service. I will see you in court.
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Posted 1 year ago
Totally unprofessional will not return calls when you eventually get through. When you have an issue every one is busy! If you have your property fully managed you still have to chase them. When you leave and ask for your keys to be returned they say they never had them! On their website it says just hand us the keys!! They could not have done the viewings with out them or any maintenance!! and think they can fob you off with an email!!!
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Posted 1 year ago
Purplebricks is rated 1.3 based on 569 reviews