Purplebricks Reviews

Name: Purplebricks
Rating: 1.27

1.3 Rating 569 Reviews

6 %

of reviewers recommend Purplebricks

1.3

Based on 569 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

About Purplebricks:

The modern and innovative answer to an estate agents, we’re the revolution that the property market needed. Here at Purplebricks, we’re still ‘proper’ estate agents, we just do things a little differently to benefit our customers. We work longer, more flexible hours, we don’t charge commission and we let you take control as much or as little as you want. Our customers can’t get enough of this new way of selling, buying and renting property and praise the way we work after battling with the cons of traditional estate agents for too long. We know the world of property can be stressful, so all we’ve done is made it simple with great customer service and digital access to all the details and paperwork you need, 24 hours a day. Don’t just take our word for it as thousands of people each month leaving purplebricks reviews can’t be wrong. Real people, the usual processes, just done in a more efficient way, that’s how we work at Purplebricks.

Visit Website

Write Your review

Tell us how Purplebricks made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Purplebricks 1 star review on 6th February 2023

Anonymous

"They are dishonest, don\u2019t take care about clients. I am now have problems with my property because of their neglecting. Last year in may The gas inspector came to check the hob and the boiler, and he found problem with the hob and he was about to fix it, we waited more than 3 hours just to give their permission to fix it but they ignore us and the hob wasn\u2019t working for 2 weeks after I did a dozens of calls and emails, ( after I spent fortunt for delivery food). About the boiler the inspector said it has very high pressure and he put sticker said (danger don\u2019t use) in the same day that he came, even after I sent many many emails and thousands of calls that the boiler doesn\u2019t work properly they didn\u2019t do anything about it. Since last Thursday the boiler has been stopped and I don\u2019t have warm water or even heating system in this cold. I have many serous medical conditions and three kids I one of them is toddler. We are sleeping in the same bed to warm each other but it\u2019s very cold, they are crying complaining about this situation. I am using the kettle in the bathroom to give them a bath. I don\u2019t recommend to use at They are dishonest, don\u2019t take care about clients. I am now have problems with my property because of their neglecting. Last year in may The gas inspector came to check the hob and the boiler, and he found problem with the hob and he was about to fix it, we waited more than 3 hours just to give their permission to fix it but the ignore us and the jobs wasn\u2019t working for 2 weeks after I did a dozens of calls and emails, ( after I spent fortunt for delivery food). About the boiler has very high pressure and he put sticker said (danger in use) in the same day that he came, even after I sent many many emails that the boiler doesn\u2019t work properly they didn\u2019t do anything about it. Since last Thursday the boiler has been stopped and I don\u2019t have warm water or even heating system in this cold. I have many serous medical conditions and three kids I one of them is toddler. We are sleeping in the same bed to warm each other but it\u2019s very cold, the are crying complaining about this situation. I am using the kettle in the bathroom to give them a bath. I don\u2019t recommend to use this agent at all."

Purplebricks 1 star review on 30th January 2022

Anonymous

Purplebricks 1 star review on 12th November 2020

Djamel

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had life delayed by the best part of a year, fiance has lost a great job opportunity. Purple Bricks insisted on the use of their solicitor list and all parties were guaranteed their monies except the customer sellers and buyers in the chain. Solicitor didn't lift a finger to deliver true due diligence and simply refused to communicate directly. Awful awful waste of money, time and life. Cold calculating callousness and venal greed.”

Helpful Report

Posted 2 years ago

“BEWARE PURPLE BRICKS. Quite possibly the worst company I have ever had the displeasure to deal with. I will not go into their appalling customer service as will only be duplicating thousands of other reviews As I said beware. If you opt for the pay on sale and completion option don’t you dare take your property off the market with them however dissatisfied you are with the service you receive. If you do the fee will be taken by the financial company they sell the debt too as soon as an offer has been received whether you accept it or not, within 7 days. They do send an e mail telling you this is going to happen and offering an easy payment option over 12 months but whatever you do don’t miss the e mail. I did miss said e mail, the payment was taken and that left me unable to pay my own mortgage for that particular month (the property I am selling I inherited from my late parents). I contacted the financial company explained the situation and asked whether they could refund the fee and let me revert to the easy payment option. No chance. No understanding no flexibility no help no option to speak to a manager, nothing. The payment was taken in accordance with the service agreement so despite the fact I have been placed in serious financial difficulty and will have to default on my mortgage no help available. Not illegal but highly unethical especially in these difficult times. So if you are selling a property go to any traditional estate agents or even Bodge it and Sod Them before Purple Bricks. Something really needs to be done about the business practices of this appalling company.”

Helpful Report

Posted 2 years ago

“Arrange appointments then do notturn up, disgusting customer service”

Helpful Report

Posted 2 years ago

“1st appt was not honoured. 2nd appt to see Andrew was no show. 10+ mins on phone to PB. Seems "Sheena" was coming to reception then a Mark? "Sheena" was the person looking after sales at HALLCROFT FISHERIES RETFORD" and asked us into office but knew nothing of our appt. Asked what she should do? Turns out the property was not £120k but now £190k (yes 70k more) as no adverts with Purple Bricks been updated since Jan. Just baiting the public. also the 2nd hand ones did not exist in the window either. AVOID THIS AD AND THIS WOMAN AND PURPLE BRICKS. A very frustrating waste of our time. Frankly could not organise anything and no professionalism nor the telling of the truth. Never again.”

Helpful Report

Posted 2 years ago

“Absolutely no sense of customer service. Having had an offer on my property quickly, when thing's got tricky as they do, PB were nowhere in sight. Absolutely appalling, no sense of urgency, wouldn't pick up the phone even when I threated to pull out. Don't use them at any cost. Use a service that actually cares be about you and your sale”

Helpful Report

Posted 2 years ago

“Without a doubt one of the worst estate agents on the market, they do what they can to actively promote the Purplebricks brand on tv and via online advertising, but their marketing of your property is abysmal. We were unfortunate enough to have an agent assigned to us by the name of Emma James, who is both unhelpful, patronising and completely disinterested in her clients. I would recommend to anybody thinking of using Purplebricks to think again and opt for the traditional high street estate agent who are motivated to sell your house via commission rather than a salaried employee who could not care less when she has your money and simply tries to undersell your property with a low valuation for a quick sale.”

Helpful Report

Posted 2 years ago

“Total disaster from the start. Still trying to resolve the issue. If you're reading this Do Not use them. Get yourself a reputable estate agent”

Helpful Report

Posted 2 years ago

“Had a purple bricks representative come to value my property this Thursday morning. I informed him I was having a few other valuations and would be making my decision about which agent to instruct the following Monday. A few hours later he called me to let me know that he had contacted someone he knows to be looking for a property in the area, told him the location and details and had given him his valuation price and that the person wanted to view the place as soon as possible. I was absolutely stunned. I had been absolutely clear that I was not instructing an agent until the following week. I also felt his valuation was wrong and that he seemed less informed about our area then some of the other agents I had recently spoken to, so I would never have chosen him. Also, our house is the only detached house on our street - which means if he gave this person the details, even without the number, they know what house it is. And that just made me really uncomfortable. I asked him to call back whoever he had spoken to and inform them that the house is not for sale and that purple bricks would not be the selling agents. He was, predictably, rude and patronising when I explained why it had alarmed me so much that he had taken this bizarre liberty. I think he thought I was stupid. I’ve bought and sold 3 houses. I’ve never encountered such shockingly dubious and arrogant behaviour. Um, yeah, I would avoid.”

Helpful Report

Posted 2 years ago

“Worst company I ever had to deal with. I listed my house with them because the agent seemed very active and witty. The second I listed the house, the agent disappeared. Despite multiple messages and calls, he never replied. We had no viewings or messages about the house for over a month. We then listed it someone else and sold straight away. Seriously, avoid!”

Helpful Report

Posted 2 years ago

“We’re with this agency from october 2021 and honestly it was huge mistake…. We should first check reviews before we moved to one of houses which they “manage”….. We offered £150 a month more then they was asking bcoz we have dogs and was hard to find house who accept dogs. From first day everything was bad from one guy who was late 2 hours with the keys, he was extremely sick and his tears was full of tears bcoz of it (it was still covid everywhere). He was without mask and he didn’t keep a space from us and our small kids. We was extremely sick for one week after that day…. Later our every raport about faulty electricity (we found out in first days), broken fence and everything else was ignored…. It’s already July and we’re asking for all repairs from october but nothing is done. They just take rent and ignore us… We don’t have a chance even inform a real owner of this house how purple bricks is making our life hard here and probably he will never know the truth why we will finish contract soon and run away from this agency. We informed council about everything but as we know…. Council is also ignored by them…. Now we’re going with them to court bcoz we have enough…. From around 2 weeks we have serious problems with ants coming from the floor and walls. The only what purple bricks said is that we should buy some poison for £3 to kill it… we said we have kids and dogs here but they said that professional help will cost them £200 and…. Now they just ignore us…. The problem with ants is that much serious that they’re everywhere, they walk on my 2 years old daughter stuff, they walk on us, on our food etc etc. Everyday is more and more of them… Here you can see what we have when purple bricks want’s to save money….. This is only only one of few big problems with this house and…. They just don’t care. Just pay rent and enjoy whatever is going on with this house 🙄 I never didn’t seen agency that much don’t caring about their houses….”

Helpful Report

Posted 2 years ago

“AVOID!!! At all costs. They were awful throughout my purchase. They didn’t show up for viewings arranged, then when they did brought their child! Didn’t answer calls. Pressured me within 30 minutes of having an offer accepted for my statements etc at 8.30pm at night. Then shared my PERSONAL BANK DETAILS with the seller who nearly pulled out of the sale after learning my deposit amount and saying my funds were short. Logged complaint and despite chasing heard nothing back about the breach! Promised a £25 cheque which never arrived either. A joke from start to finish!!”

Helpful Report

Posted 2 years ago

“Only put 1 as I can't put zero. What an absolute joke of a company!! We are currently 5 months into buying a house and they are only just asking us for compliance that should have been done before the house was taken off the market 5 months ago. Will not discuss the sale of the house with us, even though we are the ones buying the house!! Ring them and they just pass you from one place to another saying they aren't the right department. Absolutely unacceptable service for something this important. DO NOT USE. CANT EXPRESS THIS ENOUGH!!! We are the buyer's not the seller but I'd strongly advise not to use these for selling your house and do not buy from them. Never known anything like it!!”

Helpful Report

Posted 2 years ago

“Poor communication , rude total nonsense of a agent avoid at all costs they do not achieve you a price, also offering on a property and no form of proper communication! Shocked to see something like this to be running stick to main estate agents not this con! Huddersfield area”

Helpful Report

Posted 2 years ago

“Poor experience using PurpleBricks to sell 2 properties. For one they assigned a solicitors to the buyers who were totally incompetent. Initial work is fine with setup of adverts, but their local agents are not interested in any customer service after clinching the sale. Would not recommend them. They are cheaper than high street agents but you get what you pay for.”

Helpful Report

Posted 2 years ago

“Absolutely appalling company set up, my son has been a model tenant for nearly 3 years, house being sold so he has had to move out, all done in a proper fashion, they are holding on to his deposit return, he has made numerous phone calls, been passed from person to person, excuse after excuse, they have put the phone down on him, the staff are extremely rude, unprofessional and totally dishonest. Staffordshire”

Helpful Report

Posted 2 years ago

“can honestly say I would never use purple bricks again, yes there cheaper but you definitely get what you pay for. I sold my house with purple bricks (David beagley) he came to the house, valued my property and I instructed him to put it on the market, that was the last I ever heard from purple bricks, not one single phone call, message, nothing, I completed my house move on Wednesday without any contact from purple bricks at all. David never got back to any of the other estate agents that tried to call him about offers on my home, which ment I lost out on a house I loved. I would not recommend anyone to use purple bricks, they take ur money and run, I've still not heard a thing from anyone, I'd never use them again.”

Helpful Report

Posted 2 years ago

“Absolute joke of a company do not use no information given they bill you the full amount even if you have had your house on the market a day with no work done avoid at all cost.”

Helpful Report

Posted 2 years ago

“Literally don’t bother. Unless you have great control over your blood pressure. We live in the east of England and were drawn in by the flashy advert, promise of a quick sale and low fees. The valuation was good, but after that, the service was SHOCKING. The agent assigned to us was in touch multiple times a day before our property went live, the second it went live, the agent vanished. Our house was on the market for a month and we heard NOTHING from them. I messaged through the portal, nothing. Asked for a call back via the online chat, nothing. Rang the agent, answer phone. We had two viewings in one month, and both of those came from us creating a listing on Facebook. If you are cool with taking an open ended amount of time to sell, getting utterly zero support, and getting no further when you complain, go with Purple Bricks. Oh also, if you choose to defer your agent fees to be paid at completion like any other normal estate agent, be aware Purple Bricks will force you to use their inflated priced conveyancers too. We took our house off the market with Purple Bricks and sold with a new agent two days later, only to now have to pay Purple bricks sales fees and our new agent. Oh how I wish we had never bothered in the first place.”

Helpful Report

Posted 2 years ago

“Arranged a viewing traveled 20 miles, took time off work and no one turned up. Went on to chat on their Web site and they said it was the vendor that was supposed to show us around. Even though I had received a message from purple back saying Tracy our assistant will be showing you around.”

Helpful Report

Posted 2 years ago

“STEER WELL CLEAR...PLEASE!! Hired them to sell my mum's house after she went into a care home. Richard Evans in Burton On Trent did the valuation and I decided to deffer the payment until sold. He told my wife and I, to our faces, that if the house didn't sell in 10 months it was 'no sale no fee'! A total lie.....YOU PAY THE FEE WHETHER IT SELLS OR NOT!! It seems it's the conveyancy fee you don't pay if it doesn't go through to completion, as I've had no invoice off them since it all went pear shaped for the second time over a 10 month period! If you defer the payment you have to use their preferred conveyancers and the conveyancy firm 'Premier Property Lawyers' are an absolute joke of a company. But that's for another review!! To have purple bricks do the viewings is another £500. I paid them £500 for them to arrange ONE block viewing!! First buyer was supposed to be a cash buyer, obviously not vetted properly by purple bricks because it turned out they wouldn't pay the price they offered. Second cash buyer strung the sale out that long I lost interest and sold through auction! The post sales team is someone who answers the phone occasionally and may make a phone call to another party if you insist, but that's about it I'm afraid. When I tried calling my property expert, Richard Evans for advice on re-marketing, my calls and answer phone messages I left were totally ignored! In hindsight I made a big and expensive mistake (in time and money) by appointing these jokers. PLEASE AVOID!”

Helpful Report

Posted 2 years ago

Purplebricks is rated 1.3 based on 569 reviews