Qs Supplies Reviews

Name: Qs Supplies
Rating: 3.15

3.2 Rating 452 Reviews

55 %

of reviewers recommend Qs Supplies

Company Reviews

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Metrics

3.2

Based on 452 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

01162510051

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality not 100%”

Helpful Report

Posted 5 years ago

“I received such a great service all the products I needed were in stock and delivered on time will definitely be coming again thank you!”

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Posted 5 years ago

“Amazing 5 star service I received everything on time and delivered to a great standard thank you! I would recommend anyone to shop from here they literally have everything”

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Posted 5 years ago

“****WARNING****Please do not buy from this company. We paid over £200 for a bathroom mirror cabbinet and within 25 months the mirror just fell off the cabinet door, broke into many large shards of glass and caused significant damage in my bathroom. More to the point if someone would have been sitting on the toilet they would have been cut to pieces and most likely killed. Upon making a complaint and request for a refund I was fobbed off with the supplier saying its outside warranty with no recognition of the fact the cabinet is a breach of contract as it is clearly not fit for purpose as required by the Sale of Goods Act 2015. I will now be taking this matter to the consumer ombudsman and court of required.”

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Posted 5 years ago

“A large selection of items available in stock with staff always willing to help. In the past I have attended not knowing exactly what I needed but left with the right items. It's always reassuring knowing the staff have good knowledge of products and ask all the right questions. Quality of product is always good too for which I've not yet experienced any problems. Delivery of items also delivered when promised. All in all I have no problem using Qs Supplies again”

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Posted 5 years ago

“Good quality items purchased very pleased. 8mm Bath, Wash Basin/Cabinet”

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Posted 5 years ago

“Very supportive staff and good knowledge about products which helped in my decision making.”

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Posted 5 years ago

“Great service!! At competive prices Will be using QS again in the future Keep it up guys”

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Posted 5 years ago

“Great speedy service! And excellent communication,”

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Posted 5 years ago

“brought 4 showers from QS supplies, excellent service from start to finish! Will definitely be purchasing again!”

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Posted 5 years ago

“Very pleased with product. Very competitive prices and speedy delivery.”

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Posted 5 years ago

“Just bought my whole bathroom from QS Supplies! Was very happy with the service I received and had no issues at all! I would highly recommend QS Supplies to everyone I know”

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Posted 5 years ago

“Very efficient service.”

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Posted 5 years ago

“Shocking after sales service. Told product is out of stock and would not price match for 9 difference. I am an installer for 100 plus bathrooms per year but will insist my clients buy elsewhere.”

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Posted 5 years ago

“superb service”

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Posted 5 years ago

“Excellent service, order delivered the next day. Would use QS again.”

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Posted 5 years ago

“After purchasing a corner vanity basin unit on 3rd May I had no contact whatsoever so in turn called 7 days later to be told I would have to wait a further 10 days for delivery! The reasons stated were the item was out of stock, this however was not stated on the website nor was any contact made to make me aware of the stock issue instead it was I who had to chase the company 7 days after my purchase! With the delivery charge just short of £30 and the lack of communication I requested my money be refunded immediately. I was advised the refund would take 5-7 working days. I refused to accept the terms and advised that in taking my money they had entered into a contract to which they had failed to honour and an immediate refund would be the only acceptable outcome to me as a consumer. I was told as I had made my purchase through PayPal that the refund would be made instantly and the funds be cleared straight away. After finishing my phone conversation I received an email stating a refund had been authorised and it stated it may take up to 7 working days to clear. On checking my PayPal account it estimated 5 working days so it was clear the manager who assured me my refund would be instant was deceitful. This company are a shambles!”

Helpful Report

Posted 5 years ago

“This company is consistent...Consistently Incompetent. I placed a special order with 4 week lead time. They then proceeded to deliver the standard (cheaper version) of WC & Basin a week later, having charged me for the special order. I wrote back to tell them of the mistake. No apology but then asked if I really wanted the special order version. Then a couple of weeks later an email to say a new delivery was going to be made....nothing delivered. I stayed in for this delivery. No communication. When I enquired they said that both items had been damaged at their warehouse so had been scrapped. (Don't believe a word of it). Then four weeks later was advised that the special order would be coming. When it cam only the wash basin was present. Upon enquiring it transpired that they had delivered my special order WC to another customer and it had already been fitted. Another wait for four weeks for a special order WC. Finally it arrived but with no notification to collect the wrong item but I managed to convince the delivery company to take the wrong item away. So summary...Completely useless and totally incompetent company with dreadful communication, very poor at dealing with customer complaints. Barely apologises and seems to have consistently incompetent internal processes to match its customer facing side.”

Helpful Report

Posted 5 years ago

“This company is a terrible company to deal with if you have any sort of issue and I mean that, if I could give this company - stars I would and they deserve it. I purchased a set of taps that had a fault as soon as they were fitted . I emailed the company and that's when it all went down hill, refusing to give a RMA number so can not return want a video so would have to pay to get these installed again and then send to them and I am sure more stalling. Blaming the manufacture and saying wait for them to come back to them. Complete lies as the contract is between me and the supplier not the manufacture QS Supplies know the law. I now have a set of taps that they will do nothing about. So if you have a issue good luck the only good that has come out is that no more business from me and none from a work employee which would have been a nice order to get, and make no mistake QS I will discredit at every possible chance as they deserve it. It is the must degusting vile company one could deal with, pay a bit more and get real service I was going to say third world but that would be a insult. Take my advice and stay well clear or you will regret it.”

Helpful Report

Posted 5 years ago

“I can't explain how dreadful this company is. I ordered some items and after they didn't turn up on the date agreed I called them to find out what was happening. They said the items would turn up in a week or so. Therefore I cancelled the order and used another supplier as I had a plumber booked for a specific date. When I got the refund (weeks later) it was much less than I had expected. I asked for a breakdown of the bill and was told 'it wasn't company policy to provide this'. What? So I pushed harder and eventually got a breakdown. The refund was for 3 items rather than 4. I explained several times that I couldn't have the 4th item as none of them arrived! They wouldn't have this and have refused to issue a full refund. Upon closer research it appears that I am certainly not the only person experiencing issues so I will be taking legal action and informing trading standards about QS Supplies. Also, I am told most of the positive reviews on this site are written by their staff (ask yourself which company only have 5 star and 1 star reviews?!). Do yourself a favour and steer well clear of them.”

Helpful Report

Posted 5 years ago

Qs Supplies is rated 3.2 based on 452 reviews