Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,832 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,832 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

customersupport@quickmobilefix.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for fast delivery took 24 days . Had to chase order on two occasions no tracking details until 4 after delivering. Not impressed will not use again . Think twice before you use this company .”

Helpful Report

Posted 6 years ago

Good morning, We do apologise for this. Our orders are usually dispatched within 5-7 working days although delays can occur to quality control checks. We apologise for any inconvenience caused. Kind Regards, Quick Mobile Fix.

Posted 6 years ago

“I got a I phone 5s when. Received it the phone didn’t even turn on I sent it back from Ireland got it back again it worked for 2 weeks same thing again had to send it back again,now it keeps turning off by itself the battery life goes up and down,I can’t afford to be sending it back again as I need my phone and it’s costs €11 each time to ship,so I have to make use of the phone that I paid 270 for”

Helpful Report

Posted 6 years ago

Hello, We sent the phone back to you in April after having it booked in for repairs and the phone was in full working order if you are experiencing a problem, please do get in contact and a member of the team will be able to assist you further. Kind regards Quick Mobile Fix

Posted 6 years ago

“My charger port is broken already very disappointed”

Helpful Report

Posted 6 years ago

Hello Kieran, We are sorry to hear this, we have had no correspondence from you regarding this matter. Could you please contact us ASAP so we can resolve this matter if you are still experiencing it. Kind regards Quick Mobile Fix

Posted 6 years ago

“Terrible customer service, I ordered an iPhone 7. The product took forever to come and when I contacted customer support they just kept saying 'please allow us another 7 days to investigate this'. 'Please allow us another 4 days to investigate this...' They were not particularly sorry for the inconvenience or helpful. Upon receiving the product I saw that the battery only has a 3-month warranty. This is hidden in their terms and conditions on the website. The one year warranty they advertise all over the website is misleading. The item was not pristine either.”

Helpful Report

Posted 6 years ago

hello, We are sorry to hear this, however, we do state it clear on our knowledge center page on the website, the clear on the terms and conditions that you agreed with when purchasing the order. We also include this on the warranty slip with the phone. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Phone ordered didn't work returned to be told you are now fixing and could be further 5-7 days. You were supposed to have carried out various checks before sending me the phone and this was clearly not the case. Still waiting .........”

Helpful Report

Posted 6 years ago

Hi Sharon, We are sorry about the fault with your phone. Your feedback has been taken on board. Kind Regards, Quick Mobile Fix

Posted 6 years ago

“I know and understand you have a choice whether to except the price they offer or have your equipment back but when they say £52 and you know your phone is in fully working order when you send it and they give you 21 pounds except or have your phone back well to save messing about I just said I will accept but there is nothing that shows what problems they had with my phone to me that is a poor way of doing things but as far as sending it and receiving the money there was no problems just told One price then offered another if you cannot offer the One price from the start then you should not offer any until you've looked at it then you make the offer thanks”

Helpful Report

Posted 6 years ago

Hi Steve, The condition of the phone is different to what you booked in this is why there was a reduced offer. There were details on your account to state why this was the case. if you were unhappy with this you could have rejected the offer, however, you accepted the offer and the funds have now been processed. Kind Regards, Quick Mobile Fix.

Posted 6 years ago

“Changed price when there was nothing wrong with the phone won't use again”

Helpful Report

Posted 6 years ago

Hello, The condition of the phone is different to what you booked in this is why there was a reduced offer if you were unhappy with this you could have rejected the offer, however, you accepted the offer and the funds have now been processed Kind Regards, Quick Mobile Fix

Posted 6 years ago

“I ordered a refurbished IPhone on Monday the 11th of june and today is Monday the 18th the day before the end of their delivery time frame. I am livid and scared that I will not receive my order and lose my money but at the same time its insane how some people receive their order just 3 days after ordering and I might NOT even receive my order. This should not be happening and your company is obviously VERY disorganised. FIND MY ORDER AND SEND IT NOW PLEASE.”

Helpful Report

Posted 6 years ago

Good afternoon Hannah, Please be aware we do advise that orders will be dispatched within 5-7 working days. You ordered on the 11th, we have dispatched it today which is the 6th working day. Please check your email address for tracking information. Kind Regards, Quick Mobile Fix.

Posted 6 years ago

“Incorrect information given when I was told the funds would be 3 days and took 7 days! Refused to be able to speak with a manager on the phone! No call back and no explanation! Very poor customer service”

Helpful Report

Posted 6 years ago

Good Morning Sarah, Please advise we process recycling payments within 3-5 working days. Your payment was made on the 5th working day. Kind Regards, Quick Mobile Fix.

Posted 6 years ago

“I ordered my my phone 4th June, still waiting, and spent an age on the phone waiting for someone to speak to me about it.”

Helpful Report

Posted 6 years ago

Good morning, Please be aware we dispatch orders within 5-7 working days. We are still currently within the timeframe of dispatch. A member of the team is currently looking into your order to ensure everything has been processed and completed on our side. Kind Regards, Quick Mobile Fix.

Posted 6 years ago

“Phone turned up with previous owner still logged into iCloud and therefore unable to wipe. Had to sort myself.”

Helpful Report

Posted 6 years ago

“Followed your instructions but still have no ringtones when called even though ringtones play when tested”

Helpful Report

Posted 6 years ago

Good afternoon Richard, We're sorry to hear about the fault with your device. A member of the team will be in touch to resolve this issue. We apologise for any inconvenience caused. Kind Regards, Quick Mobile Fix.

Posted 6 years ago

“What a shame I have to write a bad review quick service and good communication at the start but when you have a problem not so good. Phone arrived and was like brand new but had photos and other personal info on it . I reset but could not reset cloud settings so when I explained this to service department I was advised to contact email address on phone for password. Ok so now you know I did not get a response so phone keeps popping up with verify message. How frustrating is that what a shame. Then company asked me to write a trust pilot and get a case well I did and just commented on the good points but no case arrived so if you read my review just be aware if your phone is not completely reset do not accept it”

Helpful Report

Posted 6 years ago

Hello Martin, The phones we sell are set to factory reset so there is no information on the phone. If you are experiencing a problem with the phone please do get in contact as we have not had any correspondence from you to say you are having a problem. Kind regards Quick Mobile Fix

Posted 6 years ago

“The iPhone I purchased is not working as it should. The phone line for QMF is always engaged and my email about the problem has gone unanswered for two days.”

Helpful Report

Posted 6 years ago

Good morning David, Sorry to hear about the fault with your phone. You emailed us and received a reply the same evening with reset instructions. If the problem persists then please get in touch. Kind Regards, Quick Mobile Fix.

Posted 6 years ago

“Battery does not hold charge for very long. The response to my querying this was inadequate. The screen also broke when I dropped it - yes I realise dropping it is not a good idea but I have never had a screen break in 10 years after being dropped. This leads me to suspect that there was an existing weakness.”

Helpful Report

Posted 6 years ago

HI Liga, We're sorry to hear about the fault with your device. We have sent out an email that should help. If the problem persists you have a 3 months battery warranty with us. Kind Regards, Quick Mobile FIx.

Posted 6 years ago

“Still awaiting payment of over £100 for my iPhone 6s despite receiving an email one month ago telling me I would be paid within 72 hours.”

Helpful Report

Posted 6 years ago

Hi Foina, Sorry for the inconvenience caused, a member of the team will be in contact with you. Kind Regards, Quick Mobile Fix.

Posted 6 years ago

“Got less than half the price quoted and had to chase for the money. Poor service. Will not use or recommend Quick Mobile.”

Helpful Report

Posted 6 years ago

Hi Justin, The condition of the phone is different to what you booked in this is why there was a reduced offer due to a cracked screen. You were sent a new offer and the payment was processed the day after you accepted it. Kind Regards, Quick Mobile Fix

Posted 6 years ago

“Late payment”

Helpful Report

Posted 6 years ago

HI Craig, We are sorry you are unhappy with the service. Your payment was processed the next day after the new offer was accepted. Kind Regards Quick Mobile Fix

Posted 6 years ago

“I purchased a phone and later found out the speaker didn't work. It was suggested to me to restore the phone (even though I had done this during the phone set up), this didn't work. I then sent it back for a refund. The customer support were very helpful and advised me what to do to get a refund. Unfortunately I had to chase the refund up weeks later. I think it's finally gone into my account. Even so I think I will purchase another phone from the website, this time it's got to be a brand new one. The speaker is a physical part that obviously wear out easily and doesn't seem to get replaced with refubished phones.”

Helpful Report

Posted 6 years ago

Hello, We are sorry there was a fault with your item, we did advise you to return the phone and we were in the process of a replacement, however, you requested a refund, a member of the team has been in contact with you to confirm the refund has been processed. We do sincerely apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“The process to replace my phone has taken way too long. As I am writing this review payment has been charged to my credit card however I am yet to receive confirmation that my phone has been dispatched. I am never able to speak to someone when calling the Customer Services line, it's constantly engaged!! This has resulted in sending emails which are never answered by the same person and on a number of occasions I've had to re-explain why I am emailing....very frustrating!! I've never experienced such shocking customer service and will never use this service again......”

Helpful Report

Posted 6 years ago

Hello Matthew, Your credit card was charged as you paid for a repair that was not covered under warranty. Our phone lines can get busy at times, however, you can also email and receive a response within 24 hours. When emailing in, any issues update on your order so each member of staff can see what has happened on your order. Your feedback has been taken on board. Kind Regards Quick Mobile Fix

Posted 6 years ago

Quick Mobile Fix is rated 3.2 based on 6,832 reviews