“Horrible experience
Horrible experience. I have order a pair of HOGAN sneaker. After one week Reiss managed to supply the wrong onces. After several phone calls , mails, and 3 month's of waiting this is still not solved. I have got my money back for the shoes but still not for the transport, as indicated. Result : NO shoes, expensive phone bills, NO transport cash back, .... horrible service ! Never again”
“I have been a customer of Reiss for years and have many lovely trousers suits and jackets.
My recent purchases however have been very dissapointing.
I ordered a pair of cream trousers which arrived promptly the next day but on unpacking them they were so creased that there was no point even to try them on as as this obviously reflected how they would look when worn
So sad that the quality that you expect from this price range has detiorated so much that you could find better quality garments in cheap high street stores.”
“I had an absolutely terrible experience with this company. The customer service is beyond unacceptable.
First, I ordered an item, and they delivered it to the wrong address. Instead of taking responsibility and resolving the issue, I was left to go door-to-door in my neighborhood to track it down myself.
Then, another item I ordered was delivered late and arrived covered in gas oil, which was completely unacceptable.
The final straw was when I ordered an item to be delivered to their store. The item I received was clearly used and worn, likely a return from another customer. When I called customer service in Kensington to get my refund, the representative was extremely rude, dismissive, and unhelpful. She couldn’t even explain why I wasn’t getting my refund.
This level of service is appalling. I won’t be ordering from this company again, and I wouldn’t recommend them to anyone. They clearly don’t value their customers or take responsibility for their mistakes.”
“The refund process is terrible with Reiss. I sent a package back a month ago and still didn’t get my refund back. They keep feeding me with promises but still no money back. This company is a fraud, do not purchase online form them ever!”
“Consumer laws don’t apply to Reiss. Told me my gift card is not usable despite being the legal minimum issue period of three years. Avoid at all costs.”
“I see entirely too many NEGATIVE reviews.
I am writing this because I was promised my order today and instead received an update that the sender made an error and wished to remain anonymous; my package will be an entire day late.
I do hope the item is much better than the anonymous sender's incompetence.
I shall keep everyone posted.
When I eceive it then I'll write another review regarding the item.”
“I recently bought two items in Reiss. A jumper which after one wash it shrunk so much it won't fit me any more. The second item were trousers, on the first wear the hem came down. I tried to return them to the shop to be repaired and I was told 'they are purposely hemmed loose as people like to take them up'!!!! I wasn't offered a replacement or refund. Why would I buy a pair of trousers I have to resew after one wear, it doesn't make sense. Terrible quality. I will not be shopping in Reiss again.”
“Worst customer service I have received in Reiss London Bridge!
Collected an o lm line order last week and asked if I could check the item. The female “manager” Sachini looked confused and couldn’t comprehend how to open the bag! I left promptly as had a train to catch, to realise they had reduce the item further.
Called the store to see if they could refund me the small difference of the price in which I was told no they couldn’t, by the male store manager, Mark. The only option was for me to reorder the item and collect it and bring back the jacket with the receipt…Great carbon footprint Reiss!!!
Went to collect the item today and explained to the same rude female “manager” Sachini if she could she just refund me the jacket I’m collecting with the receipt of the jacket I collected on Friday. To be looked at in a daze and told “Computer says no” Abother female staff member said the excuses were that each individual jacket has its own bar code, which it does not as the same bar code shows on both receipts!
Bad attitude of female “Manager” Sachini computer says No attitude, clueless, unhelpful.L and firstly refusing to give me her name. Then replying with a bad attitude when I advised her I will be speaking to the Head Office, in her response was you can do that!
Witness her being unhelpful to a male customer who also walked out the store and left 4 items, prior to me!
Did not collect the jacket and asked them to process the refund and will be returning the other jacket back in store for a full refund as I refuse to purchase it due to the attitude of the Sachini!
Awaiting Mark the store manager to call me back for a resolution, as per customer service helpline and I will also be speaking to their Head Office about the bad customer service I have received not once but twice in the store!”
“Horrible! Do not buy from Reiss! I returned a dress on May 18th and today is June 13th and I still do not have my refund! Absolutely unacceptable! Sent another chat message today and will be following up with an extremely curt call tomorrow. I don’t give up when it comes to my hard earned money!”
“Be very carefull when you. buy online
I have been a loyal customer of Reiss for some time now, having made several purchases both from the Melbourne store and through David Jones. Recently, I made a small online purchase from your store with no problem.
However, my recent experience with purchasing a business suit online has left me greatly disappointed. I was unaware that my item would incur additional costs, as the item was a big purchase . I was not prepared to pay for these unexpected expenses.
These costs include:
Toll Customs Broker Fees AUD82.50
Border Force Fees AUD93.00
Import GST (10% of the value of the goods)
Import Duties (5% of the value of goods)
I never saw online that the items would be shipped from the UK not within Australia . I have asked for a full refund and the item to be send back . The website is misleading and I am very disappointed.
No refund received as jet.”
“I keep getting really annoying ads every single day from reiss, 1 is a strappy beaded cocktail dress, and another new tab says oh oh, this page cannot be found, wish i had never bought anything from them🥴😖😢”
“We reported to Reiss customer service a physical assault committed by the Westfield, White City store manager, Sarah, on both me and my wife, that happened around (4-4.30pm).
It is now 48 hours later and we have still not had a reply or call out of courtesy. The senior management of Reiss should be appalled by what one of their staff did to us in the store! Imagine if it was the other way around? We have also reported the assault to Westfield centre management and we will be contacting the police!
What kind of staff do they employ? If the assault was not enough, she also threw our Reiss shopping worth £1600 outside the store. Total disrespect not only for customers, but also for the Reiss brand and clothing.
We have never ever experienced anything like this before. Disgusting and unacceptable. This store manager is clearly in the wrong job.”
“What a terrible company reiss is! In May I ordered several items. A suit jacket arrived creased. Pants also wrinkled, without a button and the trousers were pasted with stickers! And the worst: I've been waiting for more than a month to get my money back. After many emails, phone calls, still no refund. I will never order here again!”
“I just went to the Reiss Covent Garden store and my daughter & I were treated as thieves. The store security ran after us and told us to open our bags and handbags in front of everyone on the street. As a regular customer of Reiss and being treated like that is appalling. For context, we are of Asian heritage and I feel this could have very much been racially motivated. I am extremely disappointed with this behavior.”
“Three orders for trainers placed via the Reiss Online store. All three orders resulted in incorrect size items being delivered, with the worst being women's sandals being delivered in place of mens trainers. All items were in incorrect boxes, so clearly Reiss are not checking their products ahead of dispatch.”
“Die Webseite für internationale Kunden, in diesem Fall Deutschland, ist in Sachen Größentabelle wenig hilfreich. Mehr Erläuterungen wären hilfreich. Es gibt am Markt so viele gute Beispiele, die es viel besser machen. Zum Beispiel Boss, oder andere. Der Support im Chat konnte mir noch nicht einmal ein Anhaltspunkt sagen, was 40R in einer deutschen Größe wäre - ist wäre die Größe 50 richtig gewesen.
Zudem funktioniert der Promo Code für non-OK Kunden nicht, so die Aussage vom Support. Obwohl man mit dem Promo Code gelockt wird. Im Austausch mit dem Support konnte ich nichts erreichen. 1 Stunde chat, die einfach mit der Hilflosigkeit des Supports endete.
Mit dem Chat am Freitag und heute, habe ich 2 Stunden verschwendet Dinge zu klären, die ohne Ergebnis endeten... Ich bin gespannt, wie das läuft, wenn ich ein Kleidungsstück zurückgebe...”
“I used to like this brand. Utterly unimpressed by their staff. I saw a dress on sale. It had various new discounted prices written on the tag. It said 75 and 55. None of the numbers looked crossed over , however the 55 was apparently a mistake, but it wasn’t crossed over ! I told them that due to normal contractual obligations, and me being in good faith since it was the last dress there, they should honour me the price they had put on the price tag. The guys in there were absolute a-holes and kept saying I was wrong…. Even though the law says differently. Apparently they’re raised above the law 🙄”
“Bought a jumper that shrunk beyond recognition even though washed to garment instructions. Reiss are not wanting to help as I bought the jumper just a couple of weeks over their 12 month policy. The jumper had only been worn a couple of times and now alas will never be worn again! Total waste of money (£98). I have asked for the email address of their CEO to forward my complaint - I am still awaiting a response - probably ignoring my email! Very disappointed, angry and totally fed up with expensive clothing retailers not caring about selling poor quality garments and then using the ‘we have a 12 month guarantee policy’ as a get out clause and not even attempting to take a case by case approach.”
“I have emailed Reiss review manager & my email has failed to send. I have had appalling treatment from Reiss outlet Center.
Mistakes made by them constantly apologies from them constantly, promises of promo code for next purchase which on entering it to my purchase it read invalid. I need action & not apologies. It is a poor reflection on what deemed to be high end business. Actions speak louder than words”
