Repaircare Reviews

Name: Repaircare
Address: Connect House, Talbot Way, Small Heath, Birmingham
Rating: 1.47

1.5 Rating 231 Reviews

11 %

of reviewers recommend Repaircare

Company Reviews

Questions

Metrics

1.5

Based on 231 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Phone:

0844 557 3701

Location:

Connect House, Talbot Way, Small Heath
Birmingham
B10 0HJ

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Repaircare 1 star review on 26th March 2021

Ed Kennedy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“fridge freezer, nottingham. Payed £120 up front. Repaircre spent less than 5 mins didn't even pull appliance out. Was told it needed regassing. This cost me £45. Called another local compant, they came out yesterday and repaired fridge freezer, didn't need regassing. Paid repaircare on 7th dec, engineer called 12th dec, still waiting for refund 5 days later The use of 134 gas is on their terms and conditions, but there is no mention of this when you book online. Surely a warning should flash so you can check this. How many people know what refridgerant their fridge uses and where to find this information. BEWARE....TOTAL RIP OFF”

Helpful Report

Posted 9 years ago

“Do NOT use this company. They ripped me off. 'No Fix no fee' does not mean what it says. The engineer left saying he would order a part and would call me within two days and be back the following week. When I didn't get a call I rang them. Eventually after running up a big bill calling them from my mobile I was told it couldn't be repaired and I had been charged £45 call out fee. I will be contacting trading standards and suggest in the meantime you do not pay them any money. They do not deserve to be in business.”

Helpful Report

Posted 9 years ago

“Avoid this company! They were due to fix my appliance this morning and phoned with no warning to say they couldn't send an engineer due to unforseen circumstances. I call the centre, explain that we have a contract and that they need to honour it. I also explain that I have taken a day off work and that costs are associated with this. They say the best they can do is next week! I explain that, as THEY have breached contract I am due a full refund and some compensation for being out-of-pocket. They say, 'tough' - they will get my money back to me (in 3 days) and if I want to pursue them for out-of-pocket costs through the courts then so be it. Absolutely no attempt to reach a sensible settlement. So, avoid them - you have been warned!”

Helpful Report

Posted 10 years ago

“The engineer Paul was very nice returned calls and texts fixed cooker in half an hour I told them the problem that's more than I can say about the phone service when I made the appointment I was given a number if I had any queries(I repeated the number back)when I rang it it was John lewis??you can never get through on the phone after reading the other reviews don't think I will use again”

Helpful Report

Posted 10 years ago

“NEVER NEVER NEVER use this company! The previous reviews got off lightly! Repair booked and paid for 17th June, engineer arrived 7th July, in taking out the oven (upper needed repair of clock, lower working perfectly) the idiot smashed the door of the lower functioning oven. Now 18th November and no working ovens - OVER FOUR MONTHS!Even the parts haven't been ordered up. Their engineer says that the lower door was smashed when he arrived - we saw him do it!!!! Phone calls - forget them - they NEVER phone back, managers permanently in meetings, you are at fault etc. etc. We expect Christmas without any way to cook the turkey - THANKS REPAIRCARE - you are the most untrustworthy, despicable, callous company I've ever had the misfortune to deal with. BEWARE OF THESE COWBOYS!!!!”

Helpful Report

Posted 10 years ago

“Very unreliable, poor service and lots of false promises The engineer came out to diagnose the problem, said part would take 3-5 working days to deliver, 2 and a half weeks later, the part arrived, booked the engineer in which was delayed by another 2 days. They finally arrived and they announced that the wrong part had been ordered, even the engineer was annoyed with the company. I cancelled the order there and then as had enough. They are very difficult to get through on the phone and it has been extremely difficult to get the money back. Very dissatisfied and I would NEVER recommend them to anyone.”

Helpful Report

Posted 10 years ago

“I was given a call out charge which was expensive but I was desperate as my fridge broke. The engineer came out the next day to diagnose the problem, said part would take 3-5 working days to deliver, 2 and a half weeks later, the part arrived, booked the engineer in which was delayed by another 2 days. They finally arrived and they announced that the wrong part had been ordered, even the engineer was annoyed with the company. I cancelled the order there and then as had enough. They are very difficult to get through on the phone and it has been extremely difficult to get the money back. Very dissatisfied and I would NEVER recommend them to anyone.”

Helpful Report

Posted 10 years ago

“hotpoint cooker 1year 4mths with 5 call outs after 2 mth last call out i was told out of date so i joined with company requested by hotpoint @8pound 70 a month try to inform this company my cooker was repaired friday after i used oven the lights fused in my house for the third time”

Helpful Report

Posted 11 years ago

“One star is to kind to this company. After 8 weeks saying the part was on order they then refunded the fee because they said the required part was no longer available. However I was able to obtain the required part from the manufacturer on next day delivery and had the machine fixed by another company a week later albeit at a greater cost. I can only assume that the repair was too costly for them and they fabricated the story that the part was unavailable to avoid their responsibility of carrying out the repair.”

Helpful Report

Posted 11 years ago

“I booked a repair and before the appointment the fault went away, but it was too late to cancel. I spoke to them and they said the engineer would attend but I would only be charged the callout fee of £40. When he arrived, we dicussed whether to fit the part anyway but decided not to. He was there 5 minutes max and didn't do anything. I expected a refund but didn't get it. When I called them they said there would be no refund, even though they said different on the phone. What I was paying for apparently, was a 3 month guarantee on my appliance.....rubbish, as any workman would guarantee his work, free of charge. They now won't return my calls or email. AVOID and get a proper trustworthy repairer, rather than deal with these bunch of idiots!”

Helpful Report

Posted 11 years ago

“Repaircare contracts out the repairs. Repair of Bosch frost free freezer still not completed. Paid in January 2012. AJP installed part incorrectly and melted inside of freezer. Informed Repaircare of my rights as advised by Trading Standards. Repaircare ignored these rights and sent and engineer from Service Group. He repaired freezer but the same thing happened with inside the freezer being distorted. Again informed Repaircare of rights to have the repair carried out by an engineer of my choice. They refused to let me have the work done by Bosch engineers. Repaircare sent their engineer and now the freezer has distorted again, ice is forming inside the freezer and the temperature is fluctuating. Complaints ignored. 7 months to repair one appliance. Appalling service.”

Helpful Report

Posted 12 years ago

Reductil (sibutramine) is an efficient appetite suppressant that can be used by patients with lots of excessive weight that are at risk of developing other medical conditions, such as diabetes or high blood pressure; - do not crush or chew the extended-release tablet of phentermine as it is supposed to dissolve in your stomach to provide for maximum efficiency.

Posted 11 years ago

Repaircare is rated 1.5 based on 231 reviews