“Lousy customer service! If you cancel your reservation you will not get your full refund back as stated. If you call, you’re told you will be fully refunded in 3-5 business days. Don’t count on it. They won’t even respond to your emails. I received a partial refund and am still waiting for the rest 30 days later. I thought I was making a reservation directly with the Hilton Hotel but somehow the reservation confirmation came from reservation stays. Be careful while trying to book a hotel online because somehow they are able to trick you into thinking you’re dealing with hotel. Don’t be tricked into dealing with them!”
“I cancelled my reservation and was assured I would receive my full refund but the refund was 157.00 short. The reference number is B_8263504. Please refund the rest!”
“It said Hilton etc when I pulled up site, gal said she was Hilton as I asked after some strange questions to me. She out and out lied snd found out after invoice of payment recvd with no business name. Red Flag. Hilton Hotel does not have my redervation either. Scam and Hilton should be aware!”
“WORST CUSTOMER SERVICE. I Put in my dates to reserve a hotel, their website changed the dates to show availability and cheaper prices, not realizing this, I booked under the false dates. I immediately called them, they refused to refund my money. I’m now processing this through my bank. 3rd party booking is trash.”
“Avoid using ReservationStays!! Due to a health issue, we needed to cancel our 6-day reservation. I contacted the hotel and was told that I would be charged only one night if I cancelled, but…this was when I found out I had used a 3rd party reservation vendor and needed to contact them directly. I thought I had dealt directly with the hotel so shame on ReservationStays for being so sneaky. And, while the hotel is willing to refund me 5/6 of my money, ReservationStays will not refund a dime because I didn’t cancel within a week of making the reservation. Health issue or not, they’ll pocket the balance of my reservation charge ($3,000).”
“The hotel we booked was like arriving in the horror movie The Shining
There was only one receptionist and a few people cleaning.
No restaurant or cafeteria was open for us to have refreshments after a very long journey.
It's a ghost hotel with no guests and most floors closed.
This is meant to be a 5* hotel!!!!
We left immediately and are now fighting to get a refund and to take them off their website to spare others that might book it.
They just closed our investigation, took our money and ran.
They should defend the customer”
“Booked 2 nights through Reservation Stays at WorldQuest Orlando Resort. It's the most disgusting hotel room we've ever encountered, but b/c we checked in late, we had to stay in our room for the night. The next morning, we found poop stains on 2 of our 4 shower towels. By 6:30 in the morning, we were packed up and checked out. B/c we booked through Reservation Stays, the hotel could not accommodate us with the refund. Upon calling Reservation Stays and explaining what happened, they stated that they're not responsible for hotel conditions and that they would not refund us. So now I'm disputing the charges through American Express. Don't ever use Reservation Stays!!! And like so many others have stated, customer service is horrible.”
“The worst experience ever.
I've booked a double room in a hotel through Reservation Stays, HUGE MISTAKE.
The hotel got a reservation for a single room and refused to respect a double room voucher from Reservation Stays.
I tried to correspond via email and they "closed the inquiry" on me.
Tried to call them but the phone number they send in their emails is incorrect, I assume that they intentionally publish a wrong number.
When reached them through the phone published on their website, they disconnected the call 3 times. When finally succeeded to talk with a support representative, they recognized their mistake but couldn't agree with the hotel to transfer me to a double room. Said that they will refund me but just now seen the refund amount and it's not what they promised so now I need to open a PayPal claim with them and loose time and energy again.
Don't come near this company if you value your time and energy!”
“Page location put them immediately below my preferred hotel so, in a rush I dialed them thinking I was calling my hotel's 800 number—my mistake. After stumbling through an awkward conversation with an agent who barely knew his job, I was needlessly booked in an ADA room. Good thing I called my hotel directly to fix that but I missed out on club points because I used these idiots.”
“Do not use this company; they are overpriced, and the customer service is terrible. All I needed from them was a confirmation via email, or on the receipt, that my invoice was in USD. Completely impossible for them to do. Told that they couldn't send emails; told that the manager would get back to me via email about my concern. Additionally, the booking process was very difficult.”
“Worst vacation experience ever. Booked at a Quality inn, checked in and the place is sketchy. My wife doesn’t feel safe, people hanging around the room right outside her door. She asks management for a refund and because reservation stays does not give refunds we have to pay for a whole new hotel without a refund. I will never use this site again and suggest you avoid it like a disease. No refunds and customer service is in India and they cannot help you.”
“Upon requesting a reservation, my account was immediately charged $559.95 on August 8, 2022. There were no options to choose to pay later or at the hotel. Upon checking out of the hotel, the final receipt totaled $416.26, a difference of $143.69. Reservationstays.com refused to provide a refund of any kind and would not provide a contact number for a supervisor or corporate headquarters. This is fraud and price gouging, not to mention very poor customer service. If you make reservations, do so directly through the hotel where you would like to stay.”
“WHEN I GOT HOME LAST NIGHT, I FOUND THIS UNDER MY DOOR AS I WENT IN. I THOUGHT THIS WAS A SCAM BECAUSE NOTHING IN MY HOUSE WOULD NEED AN INVESTIGATOR, NOR AM I IN ANY KIND OF MESS. PLEASE DO NOT GET SCAMMED BY THIS PERSON. SEE ALL OTHER SCAM BLOGS.
CUSTOMER SERVICE +1(8O5)41O-5O40
PHONE NUMBER +1(8O5)41O-5O40
CUSTOMER SERVICE +1(8O5)41O-5O40
PHONE NUMBER +1(8O5)41O-5O40”
“Do not use this company, their website will refresh and cause your dates to reset from what you had selected to the current date. If you don’t notice the change and make the booking you are immediately too close to your check-in date to change it. This company uses a shoddy website to steal money from customers. They don’t offer prices any lower than any other competitor. Do yourself a favor and find a more reputable site.”
“Reserved a room Cambria Hotel Pittsburg-Downtown so we could attend a concert next door to the hotel. My reservation said I must cancel by Oct. 3, 2022 but the concert was not canceled until Oct. 4, 2022. I was told that I would not receive any refund since I did not cancel by October 3, 2022. Never again book with reservationstay.com.”
