Reverb.com Reviews

Name: Reverb.com
Rating: 1.20

1.2 Rating 367 Reviews

4 %

of reviewers recommend Reverb.com

Company Reviews

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Metrics

1.2

Based on 367 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Reverb.com 1 star review on 11th November 2024

Harry Richter

Reverb.com 1 star review on 6th September 2024

Alex J

Reverb.com 1 star review on 29th May 2024

Bertymoe

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had an account with all 5 star reviews that is now gone because someone hacked my account and was trying to fraudulently use my card to buy 1000’s of dollars worth of guitars. I immediately reported the fraudulent activity and changed my password. Reverb’s solution to this was to permanently suspend my account due to “placing orders or making offers without an intent to buy”. Trying to contact customer service is an absolute joke.”

Helpful Report

Posted 6 months ago

“Reverb has definitely changed over the years! Their “Customer Service” is a “talk-to-the-hand” joke! They want nothing to do with their buyers/sellers if they have an issue. They want everything automated and just want to sit back and collect the cash! In fact, they attempt to “protect” both buyer and seller in the event of a clearly one-sided issue. Example, I purchased two guitars from a “shifty” seller, “Jason’s Gear Jungle”, and for three+ days had zero contact from this seller. Contacted Reverb and was instantly refunded my money. Why? Their answer was, “buyer sold locally and was out of stock” Yeah right! The buyer imho didn’t monitor their listings and when the price dropped (15-20%), I bought two new guitars from them. I say this because a few days later, I checked and it was relisted and was “predicted to sell soon!” What a joke! I also mention this because “JASON’S GEAR JUNGLE” has 1600+ transactions with stellar feedback! Reverb has totally prevented me from leaving any type of feedback on this experience and I thought it was important for other buyer’s to be aware. As for Reverb itself? What a shame! I meet the two guys that started Reverb many years back at a Winter NAMM Show and they were really cool and genuinely wanted to make a great musicians selling and buying community, which they did for many years. That’s sadly all gone now imho, since they sold the company. So carpe Diem: “JASON’S GEAR JUNGLE” in Riverside, CA!!!”

Helpful Report

Posted 6 months ago

“I sold a MIDI interface that was working perfectly and the buyer ( apparently an incompetent moron) returned it as "broken, not working, doesn't power up". I tested it right away and was working as it should. I asked Reverb to step in and I gave them two videos proving that the unit was working, and they stop answering my request to updates about my case. They cut me off the chat and every time I ask a question the chat ends abruptly. Worst customer service ever, they care only for the money they make, nothing else. Good luck to them: I blocked the credit card related to my account.”

Helpful Report

Posted 6 months ago

“They lock my PayPal then there customer service wastes my time.”

Helpful Report

Posted 6 months ago

“Worst company I have ever dealt with I bought a guitar amp from a Dutch seller and he went forward with a scam which is made easy by their weak buyer protection policies. At the time of purchase buyer protection was virtually non existent but the seller said he couldn't ship because of the Ukraine conflict. He then tried to get me to pay him 400$ more off of the app on top of the 900$ and 300$ shipping he already received after I told him no I tried to file a claim but there was no avenue for me to pursue that. I had given up but I saw recently that there was now a way for me to file a claim so I did and I was met by their racist European support claim worker Eric A and he said that too much time had passed and shipping carriers don’t keep records after 6 months which was a straight up lie and obviously false statement. I know this because I called the carrier and found the item had been returned to sender. Reverb closed my claim request after that I wouldn't buy or sell on this website ever again. Sweetwater is worth the extra $ because you know they have your back I feel no fear when I order from sweetwater but with reverb I have never received an item I have purchased and I have zero faith in their customer service and I actually think they have a vested interest in defrauding their customers. That is the only thing that could explain the disrespect I received from the claims department both verbally hostile and hostile in their sneaky ways of defrauding their customers but the music industry as a whole is toast nobody really should be treating it as anything more than a hobby at this point.”

Helpful Report

Posted 7 months ago

“Been selling/ buying on Reverb 9 years. Just sold a Used guitar listed it in Excellent ( not Mint condition Buyer wanted to return because of Not as Described “ as He Says “ it has several scuffs & dings” well that’s is definition of Excellent per Google search Buyer sent super Zoomed pics yet had to mark it up w/ arrows as you Still couldn’t see them Reverb told me they couldn’t see them either yet sided w/ buyer because I did not mention them in description ( as they cannot be seen) I ended up having to give back all monies plus extra for Return Shipping. I’m never doing any biz w/ Reverb again SELLERS BEWARE”

Helpful Report

Posted 7 months ago

“Ordered a gross of 144 Fender picks, because the ad said free 2-day shipping. The picks didn't ship for an extra day and were sent by ground (5-6 days). I contacted Reverb to alert them to the false advertising and they were, of course no help. After my item arrives I am done with Reverb (this is one and the last of many customer service issues with Reverb). I'll take my business elsewhere.”

Helpful Report

Posted 7 months ago

“I've been scammed on Reverb.com twice now. I've been selling on there for 5 years and now it's just gone down hill. First time I got scammed was for a Minimoog at £5450 and just little over a year I get scammed again for a Gibson Firebird guitar at 3k. The support is nothing more than zero. I've been on their automated chat via the site 7 times and wrote 3 emails regarding the current scam I've found myself in. AVOID!!!”

Reverb.com 1 star review on 14th May 2024

Helpful Report

Posted 7 months ago

“I’d give them 0 stars if I could. I’m a reseller and have repeatedly sent in tax exempt info but they can’t seem to process it properly”

Helpful Report

Posted 7 months ago

“The fees are very high and if the buyer decides to return the item it will cost the seller even more. Sell to a local guitar shop for less money. You'd probably break even in the end.”

Helpful Report

Posted 7 months ago

“Additional shipping charges months after item sold. No communication regarding the charge. Paid the charge and requested my account be closed. Customer concern is totally absent. This bunch needs to be investigated be consumer affairs.”

Helpful Report

Posted 7 months ago

“My issue is a little different....starting several months ago, my laptop would begin freezing as I go into the Reverb website-still does. As a result, I'm constantly closing my browser, trying to check a listing, often to no avail. Worst thing is, there is no phone #, the "Chat" bots totally useless, and I can't even find an address. Zero customer support- yes, zero stars if I could. Only hope you have no issues in your transactions.”

Helpful Report

Posted 7 months ago

“No customer support. Zero support. They screwed up the phone number on an order and wouldnt allow the seller to ship without one. But you cannot edit or alter the order and the money had already been collected. It should be a simple problem to correct but their automated help bot is useless and it is impossible to speak with a human operator. I wish I could give them zero stars.”

Helpful Report

Posted 7 months ago

“23 hour after creating an acct to sell items i had i received a scam message through their platform which could have went bad had i not cause suspicion of it. Then when i did make a sale, i did not get my money. i still haven’t. The buyer has confirmed received of the item and thanked me for the careful packaging and still get no money. it’s ridiculous to wait this long and to this extent for my money. Not happy at all.”

Helpful Report

Posted 8 months ago

“Don’t trust prices on Reverb and avoid items sold by Music Fan Yesterday I bought a used $2,000 Gibson J 45 standard guitar that was advertised on Reverb; sold by Music Fan. The expense posted to my credit card. I received a confirmation of sale and I thought I was all set. Today, I received an email saying : sorry the ad was inaccurate, the guitar wasn’t described correctly (they advertised a better model than they actually had on hand) so we are cancelling the sale and are refunding your money. Here is the problem: the seller (Music Fan) decided after selling me the guitar that they had underpriced it. So they abruptly cancelled the sale. As of now, Reverb has not taken steps on my behalf to rectify this situation. Thus the following cautionary tale. Buyers should not trust the prices shown on Reverb for any of the items they market. Buyers should not expect sellers, such as Music Fan, to honor their sales commitments, and buyers should not expect Reverb to hold unethical sellers responsible. In short: do not do business with Reverb and Music Fan. You can easily be defrauded. P.S. I replied to the seller immediately saying I would happily accept the lesser model (Gibson J 45 studio instead of the promised Gibson J 45 standard - which is the more expensive guitar). But the seller insisted on cancelling the entire order. Didn’t ask if i would be ok with the studio model. Just more evidence that the seller was looking for an out. An absolutely shameful way of treating a paying customer who thought they were buying what was actually advertised.”

Helpful Report

Posted 8 months ago

“Reverb isolates the buyer from the seller and makes it difficult to contact a seller. I placed an order and got no response from the seller - Somehow Reverb did not link the order to my account so I could track it, but I was charged. Evidently the seller may never have received my order. It took me 2 hours of chat time to get this resolved and get a refund. Don't do business with this company. Contact a reputable music store who will make sure your order is handled properly. All reverb cares is to get their cut from the sale. Buyers beware of this company.”

Helpful Report

Posted 8 months ago

“I bought a used $2,000 Gibson J 45 standard guitar on Reverb from Music Fan yesterday, The expense posted to my credit card. I received a confirmation of sale and I thought I was all set. Today, I received an email saying : sorry the ad was inaccurate, the guitar wasn’t described correctly (they advertised a better model than they actually had on hand) so we are cancelling the sale and are refunding your money. Here is the problem: the seller (Music Fan) realized after selling me the guitar that they had underpriced it. So they cancelled the sale and refused to honor the purchase and sales agreement. Reverb did not respond appropriately to my complaint. Thus the cautionary tale. Buyers should not trust the prices shown on Reverb for any of the items they market. Buyers should not expect sellers, such as Music Fan, to honor their sales commitments, and buyers should not expect Reverb to hold unethical sellers responsible. In short: do not do business with Reverb and Music Fan. You can easily be defrauded. P.S. I replied to the seller (music fan) immediately saying I would happily accept the lesser model (Gibson J 45 studio instead of the promised Gibson J 45 standard - which is the more expensive guitar). But the seller insisted on cancelling the entire order. Didn’t ask if i would be ok with the studio model. Just more evidence that the seller was looking for an out. An absolutely shameful way of treating a paying customer who thought they were buying what was actually advertised. And Reverb did not back me, the buyer, in this dispute. I am more than disappointed. i am angry. i feel violated. Buyer beware: do not trust/ do business with either of these two entities. Music Fan and Reverb — both cannot be trusted.”

Helpful Report

Posted 8 months ago

“Bad company to do business with.They do not take responsibility for wrong. I paid for a Dj Controller that I still not receive. They took my $ but keep putting blame on postal service. You can not talk to a person just bots, I’ll never do business with theses bots no more.”Shame on you Reverb!!!!”

Helpful Report

Posted 8 months ago

“Reverb.com are low lifes. I spent thousands of dollars and after purchasing a dbx 166 from kellen boersma missing one rack ear and the unit bit the dust they indefinitely suspended my account. All my purchases gone, my profile picture still up. No option to completely deactivate my picture.”

Helpful Report

Posted 8 months ago

“Convenient, Yet way too expensive between charges, tax, and shipping!”

Helpful Report

Posted 8 months ago

Reverb.com is rated 1.2 based on 367 reviews