Revolut Reviews

Name: Revolut
Rating: 1.27

1.3 Rating 850 Reviews

6 %

of reviewers recommend Revolut

Company Reviews

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Metrics

1.3

Based on 850 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Revolut 1 star review on 17th December 2024

Anonymous

Revolut 5 star review on 29th October 2024

Anonymous

Anonymous // 01/01/2019

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“Cannot get my hotel deposit refund back with Revolut card. Customer support with Revolut is load of rubbish. Always point you to a live chat with load of rubbish about what they can do what they can’t do with no solution. Please do not use this card or refer this Revolut card to your friends. Waste my time going between hotel & them. Hotel has emailed me authorise deposit released letter to prove they have released the deposit but revolut denied the hotel has released the deposit yet cannot prove it. Live chat just give load of standard answer that is not getting anywhere. Email from them is just a standard customer reply that points you to live chat, frustrating. Its been a month, i yet to get my Usdxxx deposit refund. Its Ridiculous! I will not use this card anymore.”

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Posted 11 months ago

“Ask for too much information like they will pose as you with your photo driver’s license and social to obtain your funds and they can never be traced don’t give it permission to get your personal data it’s a scam”

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Posted 11 months ago

“Had a transaction show up (from another country) on the app. Rather than asking me to confirm it, it just says it has happened, and declined my chargeback request. It claims the transaction was made using my device so won't refund it. A transaction made in Brazil while I was sitting in my flat in London. There's no chat facility, emails are sent from a no-reply email address, they treat you like dirt. I've been a customer for 7 years but closing my account now.”

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Posted 11 months ago

“This company is fake!! They took money from my account and it was false. Bank denied it! They don’t have a number nor do they have a we. Site that is real. They are con merchants be AWARE!! Very aware. So bad .. I didn’t do a thing with this company I need proof but I couldn’t connect. They stole my cc details and took money ..”

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Posted 11 months ago

“Customer services with Revolut of rubbish they do not. They do not help their assistant customers to get any refunds back. If there’s missing payments on their bank accounts, please do not use this company for opening the New York bank account. I feel rarely I just getting taken the Mickey out assistant customers when you have a live chat with just tell you load of rubbish about what they can do what they can’t do. Please do not use this Revolut for any anything else on there on the apps I feel like the customer services don’t help their assisted customers to get a refund for any benefit they pay the customers fault it’s not please do not use this Revolut customer service in the bank account I wouldn’t I wouldn’t make I want I want anybody else And I won’t use them again for anything else they’re not safe people can hack on peoples bank account quite easy”

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Posted 11 months ago

“Yet again I hit a brick wall trying to get revolut up and running, my photo was wrong ..not clear to far away etc finally it accepted my passport or was it my driving licence or my ppsi card it didn't say it had details of all ! ..then it takes my credit card details....and when I go to transfer funds it says I'm limited no more detail just limbo...theres seriously something wrong here...anyway that's me finished with this company...another frustrating suspicious filled evening..just these fucks have my details now that pisses me off”

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Posted 11 months ago

“They block your money for long time and then you ask for update and they just say wait”

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Posted 1 year ago

“They block accounts without telling any reason. They simply block your acc, wait for two-three weeks, and then deactivate it. It doesn't make any sense to use this service.”

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Posted 1 year ago

“Absolutely dependable”

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Posted 1 year ago

“I NOTICED A TRANSACTION THAT WAS NOT APPROVED FROM ME FOR 65.12 THE ONLY WAY TO CONTACT THEM IS EITHER VIA EMAIL OR CHAT SO I TEMPORARLIY SIGNED UP TO GET TO A CHAT AGENT . THEY WERE NOT HELPFUL AND SEEMED NOT TO CARE THAT THEY TOOK OUT THE LAST OF MONEY I HAD I WILL BE CALLING MY BANK TOMORROW 12/26/2023 AND DISPUTE IT I NEVER SIGNED UP FOR THIS AT ALL”

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Posted 1 year ago

“Really bad service. Was trying to send money to brother in law abroad. They blocked the transaction and reported me for suspicious activity. I did send payment through western union. Avoid”

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Posted 1 year ago

“I once ran a business and had an employee I trusted. Unfortunately, after prepaying him for his services, he absconded with my money. Subsequently, I opened disputes with Revolut, following advice from PayPal to dispute these payments through my bank, which in this case was Revolut. However, my experience revealed that Revolut is adept at making excuses and shows reluctance to recover any lost funds. They seemed indifferent to the plight of their clients. My confrontations highlighted their inconsistencies – they initially refused my disputes on the grounds that the transactions were categorized as 'family and friends,' but offered no resolution when I pointed out others that weren't. Their response was dismissive, simply stating, 'The decision is final.' This inflexibility, in my view, reflects a broader issue with Revolut's approach to customer service, especially in fraud cases, as supported by similar experiences shared online. I strongly encourage anyone facing similar issues to report them to the financial ombudsman. There have been instances where intervention by financial authorities compelled Revolut to issue refunds to their clients. Moreover, I advise considering the closure of your Revolut account, as I am planning to do with mine. If a financial service fails to support its customers in disputing clear scams, especially when entities like PayPal suggest bank disputes, it questions the reliability of such a service. Adding to the concerns, Revolut's own platform security has been compromised in the past, leading to significant financial losses for users. If you've been a victim of a scam and Revolut is unresponsive or unhelpful, do not hesitate to contact the financial ombudsman for support”

Helpful Report

Posted 1 year ago

“They do not have your back. Their investigation into a scam was superficial and went no further than "it's your own fault." I will be closung my account asap”

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Posted 1 year ago

“absolutley do not use. impossible to get your funds, impossible app to use, impossible customer service. zero help at all. had to close my account to get my money and that took forever with lots of loop holes to jump through! do not use!”

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Posted 1 year ago

“An extremely bad program is used. It is difficult to identify yourself.”

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Posted 1 year ago

“Completely TERRIBLE customer service! The card is frozen just about every other time you use it for security issues for no reason! It's SO frustrating!!!”

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Posted 1 year ago

“I was tricked and without looking carefully I pressed the approval button. Yes, the mistake was mine, but … Immediately, after that I contacted the support, saw that the status was Pending, told them everything, instead of canceling the request and refunding my money, they told me that they were very sorry and it would be better to get a new card. It was really disappointing experience because I know that the status was Pending.”

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Posted 1 year ago

“If it were possible for me to rate them with a zero, I would. The support I received was absolutely terrible. I strongly suspect that they are engaging in fraudulent activities. They are preventing me from accessing my own hard-earned money, which is both frustrating and absurd. It's truly comical how the entire team consists of individuals who lack basic intelligence. I have been communicating with them for over a week now, and it feels like I'm talking to my own family members. This experience has left me completely drained and frustrated. I deeply regret ever having any involvement with them. It's clear that they are regulated scammers. This is a perfect representation of their work ethic.”

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Posted 1 year ago

“Their customer support is really really bad. Can't say I ever experienced such a bad service from a tech company (I work in tech by the way). They take forever to answer a basic question and then move you from one team to another without passing on the information. All in all, I upgraded to a paid plan and couldn't access any of the paid-for features, and when I asked them about it, I had the following (very poor) answers: 1) it's because you're based in Spain (not true, the features are accessible in Spain as clearly stated everywhere on their website) so then they came up with 2) you have an upgraded plan but your account is basic so that's why it doesn't work (which made no sense, why would the plan be upgraded and not the account) and then 3) oh yes it's because we made a mistake do you want to upgrade to a new plan ? => NO I just want to have access to the features I'm paying for ! This took 1 week of back and forth by the way because they were always "very busy at the moment so please allow 30 minutes before an answer" which usually came hours after.”

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Posted 1 year ago

“Worst piece of trash. Blocked account for trying to send 500 euro out. What a bunch of troglodytes. Stay away from these thieves.”

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Posted 1 year ago

Revolut is rated 1.3 based on 850 reviews