RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,469 Reviews

76 %

of reviewers recommend RIAS

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4.0

Based on 1,469 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Charged my mother a £20 Renewal fee which they conveniently hide away until it appears on the bill. Obviously the last renewal they get from her.”

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Posted 5 years ago

“Are brick outer skins with timber inner leaf and timber partitions covered when insuring your home?”

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Posted 5 years ago

“Great customer service, very helpful in amending my needs.”

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Posted 5 years ago

“Absolutely diabolical! I insured for a year and at the end of that year purchased a new vehicle and chose to insure it with a different insurance company at a more competitive price. RIAS took a renewal cost from my credit card for insurance of my old vehicle without any notice to me. I did not realise this until I checked my credit card statement. When challenged they refunded half the cost and have not to date refunded the whole cost as I cannot provide evidence that I have insured my old car which is currently parked on private land awaiting sale and does not need to be insured. I am currently waiting for a complaints number to enable me to take this to the Ombudsman if they refuse to refund me as no company is allowed to take funds without notice. Do not ensure with this company.”

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Posted 5 years ago

“Great customer service and good value for money”

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Posted 5 years ago

“Took out a policy last week and i had to cancel same day realising my no claims bonus had expired, its been a week now and i still havent been refunded although they kee telling me they have! Do Not Buy”

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Posted 5 years ago

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Posted 5 years ago

“Terrible company, switched banks in Feb last year, for some reason all my direct debits don't change with it, one been rias. They never once tried to get in touch with me regarding a missed payment , I thought it was all fine and still been paid as normal until I was pulled over for no insurance, 8 points, resit both tests and £1,000 fine from the courts. When the police rang to ask why they hadn't been in touch with me they replied that they had no phone number for me, no address and no email, I showed the police my policy which they sent me through email with all my details and a phone number on, the police argued my case on the phone and have given me a written statement for my case against them in court stating how they told the officer they had made no attempt to contact me. Absolutely disgusting company with terrible customer service. Avoid at all costs!”

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Posted 5 years ago

“Never use again do not use this broker!!! Misinformed me from the start very misleading. Very biased company and gives bad customer service. Have made a formal complaint. They use their own engineers who will rather repair then write off car very biased company like to save pennys and use bad review contractors to repair cars at a discount price shoddy work! Never use again”

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Posted 5 years ago

“So bad. I received my renewal price which is higher even although I have had no claims. I now have a problem with my keycard and because they asked if it was wear and tear or broken and I said I don't know, they won't cover me for this and also no courtesy car although I pay extra for this. I would never use them again. for nearly three hours today they passed me from Pillar to post. Absolutely shocking”

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Posted 5 years ago

“A £20 renewal fee is added without customers' knowledge. When asked to wave this, Rias claimed every customer is aware. However, I doubt this because like every other customer, I wasn't aware until I had a phone conversation with one of the advisers where from our conversation, I realised there was renewal charge without my knowledge. This review is more of an awareness to existing customer who RIAS claimed to know about this charge but who clearly do not and did not know that there is a £20 renewal fee hidden in their renewals. So, based on the way and manner in which I found this out, if there was a 0, that is what I would have given RIAS.”

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Posted 5 years ago

“Absolutely disgusting service gone fully comp with this company thinking I would be fully covered if anything happened to my car now having trouble with my car and they won’t give me a courtesy car until the car is looked at which is now been over 2 weeks now they have the car but still won’t give me a car until there garage has looked at it which won’t be for another 2 weeks so I wouldn’t even bother with this company as there completely in competent”

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Posted 5 years ago

“I’m very impressed”

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Posted 5 years ago

“My wife has been unfortunate to have 2 minor accidents, Rias have been fantastic both times from sorting claim to a hire Car and getting our car repaired I Cannot thank them Enough for there support and understanding”

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Posted 5 years ago

“Absolutely disgusting company all was fine at first and then they upped my monthly payments by over 50 pound because I didn't declare a accident I had whilst insured with Hastings which involved no one and it was a electrical fault with the car and it didn't affect my no claims years when I tried to cancel it as itv2as in the 14 days they said I couldn't and had to to pay a shortfall as well disgusting no wonder people take the chance of driving with no insurance not condoning that for one minute but all as these companies are doing is robbing innocent people for sheer greed purpose the customer service staff are so rude and unhelpful air as if there on some kind of bonus the more money they save them I advise anyone to stay away from this company and there sister company.”

Helpful Report

Posted 5 years ago

“Very bad company, took a age to sort out my claim, never had decency to call back with information about the claim and i had to constantly keep ringing them myself. When it came to add a car first they couldnt insure me on a seat cupra beacuse apparently i was too young even though i am 28 and then when i did add a seat leon fr they charged me £600 to add the car. Absolutely atrocious. Took them 30 min to work out how i can make the full payment. Lol Stay well away.”

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Posted 5 years ago

“I was directed to them by various price comparison sites but once I went onto their site the price went up.I phoned them and was told there was nothing they could do.Total waste of time!”

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Posted 5 years ago

“Tried to cancel my late fathers Rias house & car insurance on his death (he died in Nov and all dds up to date) only to be held to ransom and having to jump through hoops! Unscrupulous staff who wouldnt accept cancellation and endless threatening calls later even though our family were grieving and whilst their staff apologised and promised to cancel the policies. We'd still receive threatening letters demanding exorbitant amounts! They would not accept cancellation as now claimed we didnt cancel! Also backdated the car insurance as we didnt provide proof to them that we'd insured it elsewhere (cheaper) after cancellation so they are still demanding ridiculous insurance amounts (more than the cars worth) addressed to the executor threating to sue my late fathers estate!! THIS COMPANY RIPS PEOPLE OFF AND HAS NO CUSTOMER SERVICE SKILLS OR MORALS AT ALL!! When we told them we would be reporting them to the Financial Conduct Authority, we were informed to go right ahead!!! Should be a -5 not a 1 star!”

Helpful Report

Posted 5 years ago

“After a fairly exhaustive comparison site search, I felt that, for me, RIAS could give me the best overall Home Insurance package - now purchased - in terms of benefits and value. (I was also a bit persuaded being in receipt of a favourable looking RIAS motor quote - my policy renewal being due in early February.)”

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Posted 5 years ago

“RIAS... ANOTHER FOUR LETTER WORD. says it all. DIABOLICAL COMPANY.”

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Posted 6 years ago

RIAS is rated 4.0 based on 1,469 reviews