“At first they hadn’t even despatched my order after weeks! then I was given a tracking number that isn’t recognised. BorgQueen was the last person that replied to my email saying they would get back to me? Needless to say they haven’t!
If I hadn’t ordered from them before I would have thought they were just a sham, in this instance however, it’s clearly very bad customer service.”
“I have exactly the same bad experience with the merch store.
The items are not shipped or take months to get shipped.
The support team does not reply to any inquiries about the order.
The tracking code that they might eventually sent does not work.
I received a tracking number 3 weeks ago and it still hasn't arrived and the code is not working.
Everything feels like a big scam and it's like you get ghosted.
Don't buy from them or risk not receiving anything or waiting for a very long time.”
“I ordered the Gwen Plushie it said "will be shipped within 2 weeks of purchase" and I'm already waiting 2 months, still not SHIPPED!? Other People experience the same Issue with this Item. We ordered the day it came out directly after one minute. They said they don't have enough in stock and when they told me it arrived in the warehouse and it will be shipped soon it never came. I've never had problems with this Shop but honestly because of this I will never buy anything again :/ it's frustrating!”
“DO NOT BUY FROM THEM, THEH JUST SCAM YOU. Ordered something last week on Monday, and their website says only 2-3 days for processing, but I have received zero communication from them on the status of my item. Even though it hasnt been very long so far, Im reading all these reviews about peoples purchases taking almost months to arrive, oftentimes broken, and I hold no hope that my package will arrive at a reasonable time and undamaged. Trued to contact their customer service and they immediately sent an email saying they might take up to THIRTY DAYS to answer my request. So they have time to tell me theyre too busy, but not to actually do their job and send me my item. Or even to let me know that my item is taking a while, they send no information whatsoever which is incredibly irreseponsible. Never buying from these people again. I needed this item for a birthday, but Ill just stick to amazon forever. Once again, DO NOT BUY FROM THIS GARBAGE COMPANY.”
“I orderd 2 jersey's which I wanted te return because it didn't fit me.
I sent the jersey's with all the nececary papers and with a trackable postal service to riot. My package did arive almost a month ago, I sent Them a ticket a week ago and In still didn't hear anything from them. I hope they will return my money. But I am almost sure, the wont.”
“My son took his own money and orede a statue. They either sent the wrong stuff or it was mixed up either way they have been evasive and have not responded to him. I contacted and because I just noted if there was no response I would consider legal action! DO NOT ORDER FROM THEM! SOMETHING EXTREMELY FISHY ABOUT THEIR BUSINESS PRACTICES!”
“I have ordered 3 times from riot games my first order went fine with shipping slightly longer than predicted. My second order using the same saved shipping details was sent to the wrong address after contacting them twice they said I would have to call the shipping company and fix it. The third order was the riot ranked merch which was HORRIBLE quality please never buy these. The ranked logo was extremely faded and is not even printed on the shirt from touching it once I can already see that it is going to wear off.”
“I’ve bought two orders for riot games, first i got my akali bomber and it shipped in earlier than the expected date. My second order was iffy i bought many items (3 tees and 2 plushes) the order didn’t ship out for weeks until i contacted customer support. The teeshirts were deadstocked, so i had the shirts refunded to me. I honestly get the inconvenience and they helped me well with understanding getting those refunds fast and easy.”
“Pathetic, absolutely pathetic how bad their service is.
I bought a Christmas gift on the 7th of December last year for my girlfriend. They guaranteed the item would be delivered by the 25th of December (with Christmas) if you ordered before 10 December. I was already worried when they HAD NOT EVEN SHIPPED the order by the 20th, and as you can imagine, the Christmas gift did not arrive - and I had to come up with a makeshift second gift for Christmas. They do not allow refunds when the order has been confirmed, even though there's obviously no need to send it anymore at this point.
I've contacted their customer "service" and they just do not respond. Ive tried 3 tickets with 3 different emails and its been over 2 weeks now.
The order still has not arrived, nor has it been shipped. I have not heard anything about it so... I guess they either will send it at some point in the future or they're just plain scammers.
Do not buy from them, their service is even worse than their League client.”
“-Took them one month to ship my order.
-One item was missing, but they didnt even mention it.
-Had to contact their customer service via some annoying ticket system.
-Two days later their Reply: "Oh yeah sorry, this item was out of stock, we´ll refund that".
-I guess they wouldn´t have refund the money, if i didnt ask for it.
-Told them that I was extremly unsatisfied by their service.
-Their reply "We 100% understand, bye"”
“Been an avid fan and player of their game for years now. Extremely disappointed in their merch store however. They only put limited quantity up and never seem to restock. Very first come, first serve which to me doesn't represent the community they push in-game. What's even more disappointing is their shipping fees. $89 usd for international shipping to Canada??? Are you kidding me? That's a huge slap in the face to your massive international audience and fan base. I've bought a ton of product from the U.S. and shipping is typically $20-30. To me this is just a scam or they're really trying to make bank on people desperate enough to want their gear. Very disappointed in you Riot.”
“I ordered $120 item for my son and got 2 different order numbers and need return authorization. They have only email returns and send links that have not recognized my name, email, order numbers despite email confirmations. Call you credit card company and cancel payment immediately with any issues. No names, just crass email handles. If their game support is the same, I wouldn't be surprised. Order 459016 MA. Below they ask how you communicated with company and online ordering is all they offer, but show 3 options not available. 4th email and not 1 phone number, name, or other way to contact them to address return.”
“Previously me and my boyfriend both have purchased 2 random figures each, got exactly the same (scam? as not really random) the my second order purchased on 10/12/19, today on the 15/01/20 the item is still not even dispatched. Support have not replied to my ticket after 15 days now. Please, do not purchase anything of that website.”
“Ordered, said would come Monday, it arrived on the Friday before! Perfect for my son, who was heading out for Camp for a week to see it! (I have had the shipping say delivered, when its not, thats not the various companies, thats the Delivery Companies and how they handle things, complain to them. Especially USPS, another package in hand saying was delivered 3 days ago, was in my mailbox today) Point is:Dont blame distributor, blame Shipping Company.”
“As always I love Riot's merchandise being an avid fan of their game League of Legends. I've been playing their game for nearly 6 years now, and I'm still in love... so other than simply loving their game, their merch is great, and I've honestly spent too much money on their game and shop... my only gripe is that their shipping tracker isn't really the best... I had to wait a week before I got my merch when they said it was delivered...”
