“Got a collectable stored for opening later to display.
I opened a undamaged box containing a statue of "Porcelain Lux", but the statue had a broken piece, which is according to Reddit users a common issue with this product.
I contacted support but there's nothing they can do because "I was too late".
This is actually the first time I'm dealing with customer service who sell statues having such a terrible and dehumanizing service. They don't do anything to help not even a discount or w/e no nothing.
You spend thousands of dollars/euros and what you get is "too bad".
They require you to break the seal within time or else the "can't help you". MIND YOU THE BOX WAS IN A PRISTINE CONDITION. The damage probably happened during packing at the factory.
You're better off spending your money on legit collectable resellers like Spec Fiction or Archonia. At least these companies have humans with a soul working at customer service.”
“In the past ordered a kayn figure that included an in game icon that had to be selected (it did not automatically select it) and I messaged support to see if I could get the icon because i had proof I bought it but they said they wouldn’t do anything about it since I didn’t select it during checkout. Also, I just purchased a sweatshirt and the website didn’t save my address and automatically put the last address I used for both billing and shipping (I had sent a gift to a friend but didn’t use her address as billing) which made no sense. Then I contacted support and they said they wouldn’t do anything despite the order happening not even 12 hours earlier. Very useless support team and questionable site performance.”
“I did an order, but for a week there was no information about it… customer support gave no information. And on 23rd December, before Christmas, they just cancelled my order without any information why… The figure I ordered is not available now, so it’s just wasted time…”
“If I could somehow give 0 stars I would. I paid almost $1,000 for a statue and it came broken and then when offered the replacement piece, it came broken as well because it had no padding to make sure the statue would be ok on its way to me. Now they have said nothing can be done and they can refund me $50 or the full price but I have to take care of the shipping and make sure it gets to them ok even though they did not extend that courtesy to me. Absolutely terrible experience. Never trust them or buy from them if you value your money. I've certainly learned my lesson. In short screw riot games.”
“I used to buy merch often from riot merch, went to order some figures for $45 usd to Canada and now international shipping is suddenly costing $168.50 usd??? in total to get the mini figure set with shipping included would cost probably over $276.47 cad.... $close to $300 for 5 miniature figures under 3 inches tall... I'm sorry but please help it make sense, at this point I feel like they are over charging a crazy amount. I hope to God they change this, I feel extremely sad that I'll be missing out on my mains figure considering I've been consistent on acquiring all merch related to them, hell I've even spent over 6K on league and still think asking this much is going too far.”
“The shipping used to be really cheap. Maybe $20 USD max?
NOW IT'S $158 USD TO SHIP TO AUSTRALIA FOR A $100 USD PRODUCT. Ridiculous.
And now JB-HIFI and EB Games and basically no one in Australia sells RP gift cards because apparently Riot Games is charging them $60 to sell $50 gift cards (according to the retailers, which is why they stopped selling the gift cards).
Riot Games is ridiculous. They will receive no sales from Oceania with $158 USD shipping prices.”
“I never received my item and was told it was my problem and not theirs, no refund or new copy sent out. Theres no mention of this "policy" on their website or at point of order but they enforce it without telling you. They wont even chase their own carrier for updaes.”
“Tienen la peor atencion al publico del mundo, pedi una figura y tras 15 dias y varias reclamaciones consegui que me devolvieran el dinero, por supuesto la figura nunca llego”
“They scammed me. I made an order on 17.11.2021 that was never send. It has been 3 weeks and they are only sending me apologies and ask for to wait. Now i hope the police will help me to restore my money.”
“Produit commandé il y a 3 semaines. Quand on contact le service client, celui ci répond complément a coté. Impossible d'obtenir un remboursement, on a l'impression de parler a un sourd. Inadmissible pour une si grande entreprise. 150€ dans le vide. NE COMMANDEZ PAS CHEZ EUX.”
“I have ordered a backpack and a t-shirt and my package never arraived, tried to contact their customer support and they said it's not their responsability and I should be the one to deal with the courier issue”
“At first they hadn’t even despatched my order after weeks! then I was given a tracking number that isn’t recognised. BorgQueen was the last person that replied to my email saying they would get back to me? Needless to say they haven’t!
If I hadn’t ordered from them before I would have thought they were just a sham, in this instance however, it’s clearly very bad customer service.”
“I have exactly the same bad experience with the merch store.
The items are not shipped or take months to get shipped.
The support team does not reply to any inquiries about the order.
The tracking code that they might eventually sent does not work.
I received a tracking number 3 weeks ago and it still hasn't arrived and the code is not working.
Everything feels like a big scam and it's like you get ghosted.
Don't buy from them or risk not receiving anything or waiting for a very long time.”
“I ordered the Gwen Plushie it said "will be shipped within 2 weeks of purchase" and I'm already waiting 2 months, still not SHIPPED!? Other People experience the same Issue with this Item. We ordered the day it came out directly after one minute. They said they don't have enough in stock and when they told me it arrived in the warehouse and it will be shipped soon it never came. I've never had problems with this Shop but honestly because of this I will never buy anything again :/ it's frustrating!”
“DO NOT BUY FROM THEM, THEH JUST SCAM YOU. Ordered something last week on Monday, and their website says only 2-3 days for processing, but I have received zero communication from them on the status of my item. Even though it hasnt been very long so far, Im reading all these reviews about peoples purchases taking almost months to arrive, oftentimes broken, and I hold no hope that my package will arrive at a reasonable time and undamaged. Trued to contact their customer service and they immediately sent an email saying they might take up to THIRTY DAYS to answer my request. So they have time to tell me theyre too busy, but not to actually do their job and send me my item. Or even to let me know that my item is taking a while, they send no information whatsoever which is incredibly irreseponsible. Never buying from these people again. I needed this item for a birthday, but Ill just stick to amazon forever. Once again, DO NOT BUY FROM THIS GARBAGE COMPANY.”
“I orderd 2 jersey's which I wanted te return because it didn't fit me.
I sent the jersey's with all the nececary papers and with a trackable postal service to riot. My package did arive almost a month ago, I sent Them a ticket a week ago and In still didn't hear anything from them. I hope they will return my money. But I am almost sure, the wont.”
