Roman Originals Reviews

Name: Roman Originals
Rating: 1.83

1.8 Rating 803 Reviews

19 %

of reviewers recommend Roman Originals

Company Reviews

Questions

Metrics

1.8

Based on 803 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Roman Originals 1 star review on 3rd May 2024

Anonymous

Anonymous // 01/01/2019

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“I was just about to buy a dress and jacket from Roman originals but decided to check some reviews first SO glad I did as the company polices are shocking so needless to say I emptied my basket and bought elsewhere. Bernie Glasgow”

Helpful Report

Posted 5 years ago

“Delivered to an entirely different address 100 mies away, they say it's been signed for and so nothing they can do - simply fraud - probably a staff members home.”

Helpful Report

Posted 5 years ago

“I bought a coatigan in store got it home read the washing instructions it's hand wash i returned it to the store only to be told they don't refund your money , i am 80 and not able to hand wash something that size , i was given a gift card , just about everything i liked is made for someone a lot taller than me , or a couple of jackets i tried on and liked they didn't have my size , so they still have my £45 and the coatigan ,”

Helpful Report

Posted 5 years ago

“The tracked delivery came the dress was great quality and a perfect fit. When I have returned goods they have been quite prompt with the refund. A great service”

Helpful Report

Posted 5 years ago

“I ordered three items online which arrived on time. One top was very small and after reading reviews online seems to be a sizing problem. I returned it to my nearest store, a 35 min drive away, paid for parking and then discovered that I would not get my money back. This fact should be made clear on the front page of the site. It is stealth by another manner. My option now is to pay for postage so I can get my money back. Ordering the clothes has cost me money with nothing to show for it. I would never order from this company again unless they change their policies.”

Helpful Report

Posted 5 years ago

“Bought a top from them but was faulty so returned it. Paid £24.00 for it and only received £20.00 back. They didnt pay me the return postage of €10.55 euros. Got no satisfaction from them after contacting them several times. Will never shop with them again.”

Helpful Report

Posted 5 years ago

“Horrendous customer service. Bought a top that came away at the neckline due to faulty stitching. No proof of purchase as I had bought it in store, tried on and had no intention of returning it. Asked them to look at the email they take at payment as that may show proof of items I bought. Sent photos of item where you can see it is faulty stitching. Just replied that without my receipt there was nothing they could do and even with a receipt it had to be within 30 days and would be a gift card or exchange. Happy to take your money but customer service appalling. After several emails I get the same lame reply. Avoid this company. I have shopped for many years and bought a fair few items but won’t bother again. Looking at the reviews on here it seems I’m not alone sadly. Have never come across a company like it.”

Helpful Report

Posted 5 years ago

“Bought top on hoilday told 30 days return. 3 days later returned to my local Roman shop to be told credit note or exchange. Just wanted my cash back. Roman wake up we are not in dark ages now. Will not shop there ever and will tell everyone I know the policy Roman have. Credit note will be given away. ☹️”

Helpful Report

Posted 5 years ago

“Left with a dress I wasn’t sure about to be told I can take it back. Took it back and told no cash back so I have a card for a shop I don’t normally shop in. Will use card at some point and won’t shop here again.”

Helpful Report

Posted 5 years ago

“Have used them twice, both times parcels arrived within 48 hours, both times the dresses fitted perfectly, dresses were as described.”

Helpful Report

Posted 5 years ago

“Lovely dresses but unbelievably bad customer service if there's a problem. I bought a dress for a wedding. However upon wearing it the hem must have been coming away as during the day my heel (not high or very pointed) caught in the hem whilst I was walking and pulled the hem even more. I sent customer services a photo clearly showing it was obvious the overlocking had been pulled away from the fabric and asked for a replacement only to be told it was wear and tear and they would not replace it. Considering the damage happened as I was walking and my shoes were only small heeled the hem must have been coming away to start with and therefore a manufacturing fault. Extremely disgusted with their attitude. I will not be buying from them again!”

Helpful Report

Posted 5 years ago

“It’s illegal to display any notice that deliberately misleads consumers or deceives them about their rights, eg a sign that says you don’t accept returns or offer refunds. I bought a fascinator from thisvawful comoany, it wascdamahed, i rrturned item via RM tracking, they have received this back and yet i am still waiting for a refund almost 15 days later. I have had to open a paypal dispute and Roman are still fighting against giving me a refund!”

Helpful Report

Posted 5 years ago

“I’ve just discovered Roman & I’m so sorry did not know about it before buying outfit for my son’s wedding. I’ve just bought a dress which was a third of price & much nicer in style & quality. Will be looking at Roman first now in future.”

Helpful Report

Posted 5 years ago

“Very outdated returns procedure. Customer should be able to go to a stand-alone store and get a refund not a gift card , totally ridiculous in 2019 ! What a shame as their clothes are very nice. Also online return is bad as you don’t Pay for delivery but have to pay £3 return postage. Come on Roman get your act together.q”

Helpful Report

Posted 5 years ago

“Ordered dresses online using a discount code, code showed on check out and then miraculously disappeared on invoice!! Emailed customer help line to be basically told tough can’t do nothing about it as order is now placed!! Watch scam on offer codes!!”

Helpful Report

Posted 5 years ago

“Dress not delivered despite tracking says it was. Contacted seller and Royal Mail. Said they would investigate it. Royal Mail sent a letter today saying the parcel was left in the garden. We have very small front garden and the gate to the back garden is always locked as we have two dogs. We were in when they say they left it also no card through the letterbox.Contacted Roman again today saying they would investigate Royal Mail. Now been almost four weeks since they said they delivered the dress. Have asked for refund three times to no avail. Now asked Pay Pal to see if they can sort it.”

Helpful Report

Posted 5 years ago

“Went into roman Macclesfield today. A lovely lady served me, very pleasant and attentive She is a credit to your compay”

Helpful Report

Posted 5 years ago

“Very disappointed about return policy. I didn’t pay for delivery when I bought so it was really shocking to see not full refund on my account. When I checked the email it was really confusing as they enclosed the original invoice with the price I have payed. So why is the refund less, no explanation. You don’t treat customers like that this days.”

Helpful Report

Posted 5 years ago

“No where on their web site does it explain the refund policy. Prevented me from ordering a lovely dress as I wanted the option of returning it if it didn’t fit for a full refund. Get up to date Roman Originals”

Helpful Report

Posted 5 years ago

“Diabolical exchange policy! Brand new top in perfect condition with all tags cannot be exchanged for something else without a receipt! I'm not even asking for a refund - just an exchange. Outdated policy which is just making customers angry - Why do they do this? Its nuts!”

Helpful Report

Posted 5 years ago

Roman Originals is rated 1.8 based on 803 reviews