Roman Originals Reviews

Name: Roman Originals
Rating: 1.83

1.8 Rating 801 Reviews

19 %

of reviewers recommend Roman Originals

Company Reviews

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Metrics

1.8

Based on 801 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Roman Originals 1 star review on 3rd May 2024

Anonymous

Anonymous // 01/01/2019

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“Beware do not make a purchase unless you are sure you won’t send it back. Been waiting for a refund since 6/7/23. Sent emails and today received the reply that ticket closed, even though I have not received a refund. Shocking customer service. Don’t hold out any hope of a refund. Annoying as they are very quick to take the money.”

Helpful Report

Posted 1 year ago

“Terrible customer service. All I wanted was another return label as I had lost the original one. No one bothered to answer my message for weeks. Then all I received was a standard template message and no return label or even acknowledgment that my message had even been read or actioned. I replied as my query had not been solved and my ticket was then closed? This happened 4 times. If online items are returned to store a refund is not given just a credit note which is not what I wanted. I sold the item on Terrible terrible service. Most disappointed in the lack of customer care”

Helpful Report

Posted 1 year ago

“Sent products back in May 2023. Not happy with refund as they did not refund me in full. Have sent various emails but only had a response to say that they are in process in looking into it. However I then had an email obviously generated by a "bot" to advise that my case is closed. I have responded to inform that it is not so,as I haven't received my full refund. I have just read another review to read that the same that has happened to them. Well this is one way the company can increase their profits by swindling customers from part of their refunds. Will think again about ordering from ROMAN. Such a shame as some of the clothes are very nice.”

Helpful Report

Posted 1 year ago

Helpful Report

Posted 1 year ago

“Worst company I have ever had the misfortune to purchase from, absolutely no customer service response. I returned a pair of jeans for a larger size as the ones delivered, although the same size as I have always purchased was much smaller than previous trousers. I requested an exchange but they just refunded the money minus £3 which is totally unacceptable as I didn't ask for a refund. They don't respond to emails and when I tried calling I was 27th in the queue, so gave up hanging on.”

Helpful Report

Posted 1 year ago

“I have not been refunded for items sent back. This has been ongoing since May it is now August ! Looking at other reviews I am not the only customer that has returned items and never refunded. After countless phone calls, being cut off after waiting to get through for an hour each time. Sending complaint E Mails and messages that get closed with no action. I contacted Citizens Advice who have advised me what to do and also they opened a Trading Standards complaint. I have now also raised a dispute with my bank who has now raised a case in order for me to receive my refund. I would advise all others in this situation to do the same. This is a shocking company with awful customer service and I will never shop with them again. At some stage they will be held to account but it needs all customers who have experienced the same to contact Trading Standards or they will continue to carry on ripping customers off and with holding their money. If I COULD GIVE 0 I WOULD HAVE...........I have had to put the date of experience as May but this has been ongoing since May and it is now August.....”

Helpful Report

Posted 1 year ago

“Buyer beware! I returned a jacket to this company, and have not received a refund. I've emailed many times - never to receive a reply. Made numerous 'phone calls but never have managed to get to speak to anyone. Absolute nightmare company, 😫, don't waste your money. Check out reviews on Trustpilot too - so many people all saying the same as me - I wish I'd checked out the reviews first!”

Helpful Report

Posted 1 year ago

“Sent a dress back at the beginning of July. Not received refund. Tried several times to call customer service but was cut off. No luck with email either. Will not use Roman originals again.”

Helpful Report

Posted 1 year ago

“Bought a dress online. Realised emediately it wasn't what I thought, so no good. Didn't take it out of its inner packaging. Tried taking it to a roaming shop for a gift card but when they took inner packaging off they found it had no labels on it. Tried ringing twice but couldn't get through. Sent 2 emails and neither were answered! Shocking customer service. I'm left with a dress I don't want and no one to help me! I'm trough with this useless company.”

Helpful Report

Posted 1 year ago

“I went to the store at Clarks village for something dressy for a wedding, the lady shop assistant was so helpful, the 1st dress she bought was perfect in colour, style, not my size. I ordered online, it had been reduced in price, arrived Fri, perfect. Thank you.”

Helpful Report

Posted 1 year ago

“I returned 3 items on the 5th May, received a refund for 1 of the items 3 weeks later. I have contacted them 3 times since to try to get the rest of the refund back. After about 2 weeks after each one I get an email saying my case has been closed, without having received a response or the refund. I tried phoning the number provided numerous times and it just goes to voicemail, I don't even get put into a queue. I think Roman have got rid of all of their human customer support staff and are simply using chatbots to respond and send out generic replies. Either that or they are acting very fraudulently and are actively keeping people's money that is due, until people get fed up of chasing or time runs out. Absolutely not good enough. It was the first time I ordered from Roman online and would never do so again. I also would have given zero rating if it had been an option. If I don't get the money back soon I will do a charge back and get my money back that way. If everyone did a charge-back for what they are owed, the company might start to take notice...”

Helpful Report

Posted 1 year ago

“If you have paid by credit card contact the dispute team at your back. They will help fight your case to get your refund. It looks like Roman just keep sending out the same letter’s until you are out of refunds time. Is this a type of fraud?? My bank have temporary refunded my money, they are contacting Roman to get my refund giving them so many days to refund before taking action against them. The more people do this the better, I have also written to Trading Standards. PLEASE LADIES START FIGHTING BACK!!!! against rouge traders.”

Helpful Report

Posted 1 year ago

“This really does seem to be a theme for Roman!! Returned whole order but only refunded for one item. This has been going on 26th May, sent several emails but no answer and there are always at least 30 calls in there queue. I will never buy from them again and would have given a zero if it was an option!”

Helpful Report

Posted 1 year ago

“Returned an item, No response but an automated reply telling me it could take up to 14 days for my refund, Disgusting, Will not be shopping there again”

Helpful Report

Posted 1 year ago

“Like many other customers recently, I have returned an item bought online. Received by Roman on 27 May, but only automated reply to contact on website; no answer to phonecalls. Occasionally an email that says they will close my ticket unless I reply to the email. No notification of a refund, and no refund in sight.”

Helpful Report

Posted 1 year ago

“The Roman Sales service is excellent but their after sales service is extremely poor. I emailed them three times about a faulty garment but received no response. I have tried phoning them but you either get cut off or are at least 25th in the queue. I have now returned the item with a covering letter and am waiting to hear from them.”

Helpful Report

Posted 1 year ago

“Would give none if I could. Don’t order from this company unless you know you won’t need to return it. Customer service is none existent. Been waiting for a refund since 20thMay. They’ve ignored emails, messages and replies to their emails wanting to know about my experience with them.”

Helpful Report

Posted 1 year ago

“Cannot get any contact comeback by email or phone I am waiting for 1 refund since beginning of June I am not holding my breath for another I have sent back last week Very quick to take money but not refund . Its amazing how other companies can do a quick turn around no problem but Roman cant”

Helpful Report

Posted 1 year ago

“Disappointed on all purchases from Roman through Top Cashback! None of the Top Cashback transactions have been approved by Roman despite me ensuring that I followed the process to the letter. As a result, I shall no longer be shopping with Roman and will not be recommending them to anyone. If you as a business choose to be a part of a scheme like Top Cashback, you have to honour your customers rights!”

Helpful Report

Posted 1 year ago

“I never received an email confirming my order. I rang after 3 days and was told they have so many emails to send sometimes you dont get one. Rang again today and for the second time i was in position 26 for soneone to answer the phone. How can you sort out a problem when it takes 45 minutes to actually speak to a person? I haven't got that sort of time to hamg around. I wont be ordering again. Extremely annoyed and disappointed”

Helpful Report

Posted 1 year ago

Roman Originals is rated 1.8 based on 801 reviews