Roman Originals Reviews

Name: Roman Originals
Rating: 1.83

1.8 Rating 801 Reviews

19 %

of reviewers recommend Roman Originals

Company Reviews

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Metrics

1.8

Based on 801 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Roman Originals 1 star review on 3rd May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for my refund from 6 weeks ago - no response from the company whatsoever- DO NOT BUY FROM THEM !!!”

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Posted 2 years ago

“Still waiting for my refund from 6 weeks ago - no response from the company whatsoever- DO NOT BUY FROM THEM !!!”

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Posted 2 years ago

“So I received a “sorry” email today from Roman apologising about the returns problem. It also said that the phone lines are back open. So I tried to call them and guess what??? The phone lines are still down due to a network issue! 😡😡😡 so angry! I am owed over £60. I will never buy from them again!”

Roman Originals 1 star review on 10th June 2022

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Posted 2 years ago

“I've returned three dresses.. Three weeks later I'm still waiting for my refund No reply to my emails and the phone lines are off.. Very, very disappointed”

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Posted 2 years ago

“Returned a dress which was marked. Nothing heard from them. Tried phoning but apparently they have problems. This long?? All I wanted was an exchange”

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Posted 2 years ago

“I returned 3 items from my order, they were expensive dresses. They already received it back 2 weeks ago. No refund, nothing.... I sent them a message 5 days ago, no response. So tried to call them, but was on hold half an hour and didn't get to speak to anyone.”

Helpful Report

Posted 2 years ago

“Returned 2 dresses on separate occasions, never received a refund on either and that was over 2 months ago. I have sent emails and tried to call them. The customer service number is useless! I have bought lots of clothing from this company but never again stay well clear!.”

Helpful Report

Posted 2 years ago

“Bought a dress on 19 May returned 26 May after receiving on the 24 May 2022. It was too big and i sent it back for a smaller size. over 3 weeks contacted them 4 times by email which they acknowledged they received and ignored so sent the last email giving them 7 days to supply the dress or refund me. Still no response so contacted my bank and trading standards and the money was refunded within 5 hours. The amount was £35. You have rights so use them”

Helpful Report

Posted 2 years ago

“Iam awaiting a refund and despite emailing a dozen times and having no joy I have since been sent a letter showing that I got a refund into a bank account on 23 May for £85.50. These are not my account details! I wrote to complain about receiving this documentation which was obviously meant for another customer and they sent me another email reiterating that I had been refunded and called me Jill. What is going on?”

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Posted 2 years ago

“Hi, I purchased something on last month and returned all what I bought but haven't received a refund till date.Have written to them twice using their contact us tool. No response or refund for a month now.”

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Posted 2 years ago

“No refund for items returned … same issue as everyone else it seems . Not buying from them again as this is appalling customer service !! What has gone wrong with this company as never had problems in the past ?”

Helpful Report

Posted 2 years ago

“I won't be buying from Roman in the future.I returned a garment on the 23rd May and i am still waiting for a refund. Despite sending 3 e.mails they haven't even had the decency to reply. Customer service is useless if you telephone. Have never encountered service this bad from any other shops.”

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Posted 2 years ago

“Yes just like these other ladies i have not had any response from three emails that i have sent. Returned items have not been refunded , but yet the company takes your money quickly enough. I have bought from Roman for a long time and spent lots with them but just recently from beginning of May things seem to have gone pear shaped with their returns and refunds policy. Customer Service is so bad now. I am very disappointed with Roman and for sure will not order anything else until things improve. Come on Roman sort yourselves out.”

Helpful Report

Posted 2 years ago

“Terrible lack of customer services. Can't ring and Emails ignored. Do not buy from this company.”

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Posted 2 years ago

“Absolutely disgraceful,same as other customers still awaiting a refund ,dont reply to emails ,cant speak on phone to them,feel they are just stealing your money,wont refund at one of their shops,will never buy again from this company,shame on you.”

Helpful Report

Posted 2 years ago

“I returned 2 items almost immediately after delivery on the 23 May 2022 had no response whatsoever I’m disgusted, as a pensioner every penny counts . Phone doesn’t appear to work and sending emails isn’t doing any good either. Fast enough to take your money but not to refund it. Disgraceful. Still waiting for refund.”

Helpful Report

Posted 2 years ago

“I am joining forces with these other ladies to complain about the latest issues with returning items. This all seems to have started happening recently - around May. I am waiting for a refund on 3 items (2 separate parcels). Like most people, I have proof of return & the Royal Mail tracking service confirms Roman have received my parcels. They actually tell you not to respond an email because it will delay a response. Huh - not getting a response anyway. A bit miffed now that they have over £100 of my money!!”

Helpful Report

Posted 2 years ago

“Still waiting on my refund from Roman and I’m unable to contact them by telephone, as I have always done in the past! I have used this Company over the years, but will not order from them again. Shocking customer service and I am concerned that I will not receive any refund, as many other reviewers have described the same issues.”

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Posted 2 years ago

“Returned item received by Roman on 18th May, after many, many phone calls & emails still no acknowledgement or refund ! what is going on with this company - I know I am one of many in the same position !!!”

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Posted 2 years ago

“I have been really happy with my purchases from Roman the quality and price are great, in the past my refund has come back within a week but i returned a parcel on may 20th have emailed a couple of time and nothing, I cant afford to reorder until i get my money back, its worrying lots of rumours about them going out of business.”

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Posted 2 years ago

Roman Originals is rated 1.8 based on 801 reviews