RONA Reviews

Name: RONA
Rating: 1.72

1.7 Rating 449 Reviews

17 %

of reviewers recommend RONA

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Metrics

1.7

Based on 449 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“Ordered a $4500 solarium from Rona. Was delivered damaged. Requested two parts to be shipped to replace the damaged. Multiple emails and phone calls To find out when I will get the parts. Their response is when they know they will tell me. two months now, and I am still waiting For them to provide shipping information. They refuse to allow me to speak to a manager, total incompetence on the part of customer service. they try blaming the manufacture shipping the parts, but I called them and they shipped the parts the next business day. So I’m pretty sure that Rona had done nothing and was lying. extremely bad Customer service I will not order online from Rona again and I suggest you do the same.”

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Posted 3 months ago

“I mever received the package and they refuse to reimburse.”

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Posted 3 months ago

“Well to start off I will just say that I wrote a review on their website about an online order and their customer service. They didn't like the review and would not publish it because it didn't meet their website guidelines. Here was the review I tried to post: This review is for the customer service that I received since I never received the product. Worst customer service ever. I ordered the product in May and i never recieved the order. I still haven't received my money back. It is now mid July. I have been asking for the money back for 2 months. Every time I call I get a different answer from them. Don't bother ordering anything online from Rona. I ordered the same product from home depot and got it in 2 days..... I never though I would be censored by rona.”

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Posted 3 months ago

“Unless you like pigeon feces avoid the indoor garden centre”

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Posted 3 months ago

“Absolute worst customer service ever. I purchased an Uberhaus shower faucet a few years ago and at the time this was branded as their faucets. Paid $700 on sale and am now unable to attain parts for it and Rona is of absolutely no help at all. Also, their after purchase customer support is horrible. You call a call-centre in India and absolutely no one there wants to help you either. I even called their head office and left a message for the Sr VP of Marketing and Customer Service, Catherine and of course she never got back to me either so HONESTLY WHY WOULD I BE SUPRISED THAT THEIR CUSTOMER SERVICE IS SO HORRIBLE!!!”

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Posted 3 months ago

“Staff in paint Dept has no idea what to do. Did not even know what a liter can was. I walked out not buying the 3 cans that I went in for. I could not trust that the colors would be correct. Langley needs better management.”

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Posted 3 months ago

“This is the worst big box store chain. One cashier and self checkout doesn’t work for sales items. Ridiculous customer service. Everything in garden centre is 50% off but no cashier in that department to cash out.Terrible management and planning. As a result the line to pay is 30 minutes long. Not to mention the wait time to get a manager to come and do the price override. What a joke. I can see why Rona will never measure up to the Home Depot.”

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Posted 3 months ago

“Recently, I bought some circuit breakers at Rona. However, one of them was defective. Today, I went to the store to request a refund, but the staff told me that these items cannot be returned, even if they are faulty. I was not informed of this policy at the time of purchase, and there was no notice on the receipt either. I find this very unreasonable. I bought same item at homedepot.ca , can easily refund at no reason ask, The Rona, bad customer service.”

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Posted 3 months ago

“Absolute worst customer service i have ever had in my life. I have been trying for over a month to get replacement cartridges for Rona brand shower faucets that are leaking and keep getting the run around. They are supposed to be lifetime warranty but at this point i wouldn't even care if i had to pay for them. Will never purchase Rona branded products again.”

Helpful Report

Posted 3 months ago

“I purchased a BBQ on July 11, 2024, from the Stock Yards location. I tried to call the stockyards store on July 15, 2024, multiple times. Called the toll-free number in customer service and what a joke. No wonder people shop at home depot, Rona sucks no customer service, and no help at the store level and head office. This is my first and last time I shop at Rona.”

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Posted 3 months ago

“Totally does not care about customer service once sale is made just passes the problem of to the supplier and offer no assistance whatsoever. To this date I have not heard back from RONA CSS about the defective product they sold me as NEW. Looks like I will have to contact the Ontario Consumer Protection Agency to get some help as I am not about to let RONA get away with it. "Never" again will I shop or should i sa "throw my money away" at RONA.”

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Posted 4 months ago

“Where do I begin? Their website is absolutely deceptive. First, it has one price and then it has another price. When you try to call in the people on the other end to get an a price adjustment they tell you to put your order in first and then they’re going to apply the discount. Riiiight. Just give me a code. There’s a box when you check out for one. Then they say they’re going to get somebody to contact you back and round and round the circle of deception goes. I used to like this store before Covid but things changed since they went to Rona, plus.”

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Posted 4 months ago

“My fiance ordered a fireplace online and we received in a timely manner,. However, there was significant damage on the mantle! We called the store and were told we could bring it and return it to the the store to avoid hassle. We spoke someone named Jenn on the phone as well at the store. She was fantastic! She refunded the money and then re ordered the item right there for us. No hassles!”

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Posted 4 months ago

“price match??? don't think so....after almost a week of Rona reviewing information that I had to provide to prove that the home air condition unit that I was looking to purchase was identical and less expensive at their competitors, they said they would match their price. According to "Rona price match" on major appliances, they are also to beat it by 10%. The customer service rep said no, "it's not on our list as a major appliance" I asked to see the list, I was told to Google it, so I did. According to Wikipedia, air conditioned is listed as a "major appliance under heating/cooling. I was told that doesn't match their own created list, therefore they won't take the 10% off, but instead offered me a $100.00 credit towards future purchases. Not likely to ever shop at Rona ever again, too bad as it was one of my frequently shop at stores. Case #00878946”

Helpful Report

Posted 4 months ago

“We bought 2 separate windows for our front door and side window from Rona online on April 3, 2024, we received them both on April 30, 2024 and found the large one had a damaged frame. On May 1, 2024, I sent in the original message to the Customer Service along with pictures of the damaged frame. After many emails I was told that they were sending out a new frame for the large window. I finally, after more emails (May 2nd, May 15th, May 20th, June 6th) called the Customer support on June 6, 2024. I spoke to a fellow who assured me that the frame was arriving in Calgary that day and would be shipped out to us in Cranbrook, BC within the next day or two. I gave it 11 days to arrive and still nothing. I again emailed on June 17th, 2024, and then get an email today June 25, 2024 saying that they will return my money after I send the damaged one back. I can't believe this, we have been waiting since April for the frame to be sent (very common size 22 x 36 x 1 ) (which matches the small door window). I feel I have had the run around or lied too from Rona's customer service department since May 1, 2024. I have been very patient so far but I feel RONA should be compensating us for all the issues this has caused us! This is the worst service I have ever received and it took a lot to finally give this review as I am getting no help from Rona's customer service department!”

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Posted 4 months ago

“Don’t buy online. Horrible experience, just don’t do it! Stay away!”

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Posted 4 months ago

“Went looking for a bathroom tap for my son's condo. Found a suitable one AND at a reduced (20% off) price. Took a pic, but couldn't get my son's approval before leaving. Came back two days later post consent. Much to my chagrin, the sale price was no more. Got direction from a fine man in the department to speak to manager/customer service. Did so, and with no hesitation, received the reduced price. Well done RONA+, I thought this kind of service was no more. Five-star rating from this guy!”

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Posted 4 months ago

“I pay for everything with my credit card. I have spent close to 10k this summer so far at Rona- I found some items that were not used for the deck etc so I went to return them yesterday- the person at Rona said no receipt - no refund. Rona isn’t like Home Depot where they can find your purchases if you pay with your credit card. Now I have all these Rona hardware items that I cannot use so, in the end I should have just stayed with Home Depot. I would have saved time energy and money! I will never shop at Rona again!”

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Posted 4 months ago

“Today my son and I visited Rona store on St. Charles Boulevard ( West Island ) to find a glass cutter that we were checking every other stores all morning with no result. Once we entered, a nice girl whose name was Rowena reached us and asked if she could help and in no time let us know where to go. Great thanks to the kind and knowledgeable manager, Mr. Roland, who saved our time by joining us and helped my son to find all the supplies he needed. Next time we do not bother to go elsewhere and we'll shop at this store. Excellent Management !”

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Posted 4 months ago

“I guess I should’ve read the reviews on Rona before making the purchase I purchased a shed on May 27 2024 for 5500.00 Today is June 11 2024, still no shed and no credit every time I call I get a different person with a different story Thank you Rona for using my money for about 2 months, I purchased from you thinking Canadian but it’s not worth it”

Helpful Report

Posted 5 months ago

RONA is rated 1.7 based on 449 reviews