RONA Reviews

Name: RONA
Rating: 1.72

1.7 Rating 450 Reviews

17 %

of reviewers recommend RONA

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Metrics

1.7

Based on 450 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“Terrible terrible experience and services!!! If there is 0 star to choose, we will chose 0! We ordered brand new set of washer and dryer. There were deep cracks and scratches on both the front and the side. Delivery guys were rude, not helpful. We were given the phone number which no one answered after two hours waiting. My husband went to the store, no one cared, gave us the same phone numbers to call. We called everyday, for hours each day, left voice mails, sent emails. No one got back to us for days...... It's a nightmare! We have all the dirty clothes not washed. Never never had such bad experiences! We hoped that we have read the reviews here before we bought the products.”

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Posted 4 years ago

“Online order takes a month and after they call you to pick up your stuff , they are not there . Staff say if we have it it is there . If not go home . Prepaid and preordered items are sold to others ! Very disappointed”

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Posted 4 years ago

“If I could give "0" stars, I definitely would. I understand during this bizarre time that online orders are in high demand. However what is completely unacceptable is the fact that for over a month after my husband ordered, we tried calling day in and day out but the Customer service line was constantly busy. We sent email after email, with not one reply to this date! We contacted the store numerous times, and about two weeks ago, a lady said our door would be out for delivery the coming Friday. Then my husband takes the day off that day in order to be home to accept that door and it never shows up nor do we even get the common courtesy of a phone call to let us know that it was not coming that day so needless to say a whole entire 10-hour day lost at work which means 10 hours of money lost because of this incompetent company and their major lack of communication. Fast forward to today 20 minutes before the door is arriving they call my husband to tell him the door is arriving it's on the truck for delivery well that's funny we're at work so he rushes home from work to be home to accept this door we get the door and it's damaged Beyond damaged and the truck driver says it was like this when I picked it up at the store. so again we are unable to get through to customer service the store that we purchase it from is telling us to contact customer service and to send an email with pictures we've done all of this and as usual I'm assuming we will not get any reply to emails. Our next option is to find a way to borrow a truck in order to bring the door back which is about 40 minutes away, to return it for a refund, minus delivery!!! Are you kidding me????? For the love of God, don't purchase from RONA!!!”

Helpful Report

Posted 4 years ago

“rona scarborough/MIDLAND this is the worst store for pickup most especially the curbside.. we waited for freakin 45 mins for our order to come.. we called twice and still we waited for long.. its ridiculous..”

Helpful Report

Posted 4 years ago

“Ordered paints online for pick up, more than two weeks nothing, they took the payment already but no updates when it is ready. Called customer service and on hold for hours no answer. The worst online experience ever.”

Helpful Report

Posted 4 years ago

“You cannot get through to them. There line is always busy. The one time I got through I was on hold for 2 hours then there system hung up. Rona must have government people working for them”

Helpful Report

Posted 4 years ago

“Worst inventory web site ever. I'm looking for a baconny planter and I checked the RONA website for 4 different stores and they are the same: Web site says the store have many items in stock. However when I came in store, there are none.”

Helpful Report

Posted 4 years ago

“Do not order online! Placed a order, a week later nothing shipped out. Called customer service 86 times. Was told she cant help me and to fill out a online form. Filled out form and have waited 6 days with no reply. Called customer service back and waited online for 30 minutes. Then was given a case number and placed on hold for 56 minutes. Had to hang up. To this day they took my money but havent even shipped product out. Will not order through them again”

Helpful Report

Posted 4 years ago

“Worst experience I have ever had. Spent 3K on a mower told 5 in stock. Wait 2 weeks while calling 3 times and now find out they are sold out. Lawn will have to wait longer. DONT SHOP AT RONA. You will be disappointed.”

Helpful Report

Posted 4 years ago

“this is becoming the most painful onlne shopping experiences I have ever had ...and i have literally done thousands of purchases online. I ordered on May 13th and it only got shipped out May 19th (strike one) though it was in stock... but as of yet (May 29th) I have not received it (strike 2). I emailed Rona but aside from telling me that they have received my email I have not heard anything (strike 3). I called yesterday but their phone was busy almost the entire day (strike 4). After speaking to a rep, she gave me a case number (#418964-C3Q0W6) but then had to put me through to someone else (Strike 5). I then waited on the phone for 45 minutes to speak to someone (strike 6) but had to hang up because I had a zoom call. I am now trying to call but the line is busy all day (strike 6).....what is going on with Rona...they should give up trying to do online shopping.”

Helpful Report

Posted 4 years ago

“I should have read the reviews for online orders before I made mine, horrible, made and order for a pick up a week ago and nothing, can't even connect to their "customer service" number. Will never ever make an order or set foot in any of their stores ever”

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Posted 4 years ago

“They are collapsing from COVID, insanely long lines, not cancelling orders, taking weeks to process a simple can of spray paint they have already in the store!! Insane.”

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Posted 4 years ago

“I placed an order for lawn mower on May 12, 2020 but still it shows processing, customer service number doesn't even work, visited local Rona store and they said they can't help with online order if I chose parcel delivery, grass in my lawn is getting nasty, big mistake to order from rona, will never ever visit or buy anything from Rona, extremely frustrated . Will buy lawn mower from another store and if I ever receive from Rona, will return it without opening. Their stores should be closed permanently.”

Helpful Report

Posted 4 years ago

“Waiting for more than 2 hours on hold...”

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Posted 4 years ago

“Trying to cancel an order and have been waiting on hold for 2 hours”

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Posted 4 years ago

“I placed my order May 11th. Track order only says its being "processed" and will give a date soon. I called Customer Service # many times getting a busy tone. Finally waited on hold 35 mins only to have my call disconnected. Extremely unsatisfactory. Will not order online again.”

Helpful Report

Posted 4 years ago

“I purchased a kitchen sink on April 10th, 2020. It was displaying that I would receive a 25% discount upon check out. The discount did not appear. I completed the purchase and contacted customer service (miraculously someone answered): the agent agreed with my complaint and took a screenshot of the discount being advertised and provided me with a case number. I subsequently have tried to contact rona.ca customer service by telephone on 4 occasions. On occasioon 1 I waited 90 minutes before hanging up. On occasion 2 I again waiting 90 minutes before hanging up. On occasion 3 I waited 60 minutes on-hold before hanging up. I have written to rona.ca customer service email and NEVER have received other than an automated response. PLEASE DO NOT PATRONIZE THIS ONLINE RETAILER WHO CARES ABSOLUTELY NOTHING ABOUT THE CUSTOMER OR THE FRUSTRATIONS THEY EXPERIENCE. Today, May 23rd, I waited on the phone 30 minutes only to be told the representatiave did not have authority to grant the refund and would pass me to another agent: I have now been waiting another 45 minutes -- nothing! PLEASE DO NOT PATRONIZE THIS ESTABLISHMENT WHICH IS A DISGRACE TO CANADA.”

Helpful Report

Posted 4 years ago

“No professionalism whatsoever and no respect to the covid 19 guidelines. Not one employee wearing a mask or keeping the 2 meter distance”

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Posted 4 years ago

“I ordered a seasonal item on April 26, I have received no status on when I will receive it. I called, after 53 minutes I was told someone would call me back, I have not received a call and that was a week ago. When I ordered it said between 3-10 days but because of covid it could take longer, this is ridiculous! All my other orders are showing up just a few days after expected delivery. This order has been 4 weeks and still no SEASONAL product that I want for the SEASON!”

Helpful Report

Posted 4 years ago

“Placed an online order a week and a half ago before stores reopened. My local store inventory indicated stock was available. Only ordered two items. Still no word on pick up. Competitor had products ready in 24 hrs. Can not get through to store or customer service numbers - rings with no answer or get a busy signal ALL day! They're good at taking your money, terrible at customer service! Wish I'd checked these reviews before ordering.”

Helpful Report

Posted 4 years ago

RONA is rated 1.7 based on 450 reviews