RONA Reviews

Name: RONA
Rating: 1.75

1.8 Rating 510 Reviews

18 %

of reviewers recommend RONA

Company Reviews

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Metrics

1.8

Based on 510 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Jacqueline Johnston

Kerry Thompson

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Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service team doing their best during this pandemic.”

Helpful Report

Posted 3 years ago

“Day in day out best possible service that can receive from anybody Donna on contracting desk. She’s going above and beyond her duties to help with orders. Thank you you very much for making our day to day orders seamless. Tina Dundas Cathraw location. Keep up the good work.”

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Posted 3 years ago

“i received the best service from Richard in the seasonal department. very respectful and helpful in loading my car with all the material that i purchased. it is nice to come across people that enjoy their job as it shows in the way they treat the customers . thank you Richard . hope this review makes it to you . have a wonderful summer !”

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Posted 3 years ago

“I picked up my order from Rona Midland location on 28th April. One of the toilet seats was broken so I had to come back on the 29th for the exchange. I was served by Rona staff Allaudin (Aloo). He was extremely helpful, courteous, and got my item exchanged fast on the curbside. Very impressed with his service. Thank you Allaudin for your great help. Cheers!!”

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Posted 3 years ago

“I Picked up my order on Midland location. I was served by DAVID S. GUERRA. What a wonderful guy and so professional. He got my order ready on time and put it in my car. He was so courteous, cheerful, and very helpful. I am so glad that he did my order. My order was 3 toilets and they were very heavy. I noticed there was no help for him to lift those heavy loads. He was doing it all by himself. My request to Rona and the Manager: this is not safe, it is a health injury for the staff to lift the heavy stuff by themselves. Please consider giving extra help to the staff when it comes to lifting heavy stuff. Keep the great work, David S. Guerra!!”

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Posted 3 years ago

“I recently purchased four major kitchen appliances and a washer and dryer from Rona in Kelowna and was so impressed with the professionalism, knowledge and great customer service received by the staff in the appliance department. Members of the team, Rick and Julie were extremely helpful and pleasant. Special note though goes to Alex Werk in that department who went way above and beyond to provide me with amazing, cheerful, professional and knowledgable service and is an invaluable asset to Rona. Staff like Alex Werk and the team make shopping at Rona a pleasure and I look forward to delivery of our purchases.”

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Posted 4 years ago

“We bought an outdoor sectional, which was delivered without the cover that I had ordered with it, which was not a great experience. However, when we went to the store we had a wonderful experience at the Edmonds location with Delia, who got us a drop sheet for the night to protect our new purchase and actually drove to another location to ensure that we could get our cover the next day (as the Edmonds location didn't have any in stock). Big thanks to Delia!”

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Posted 4 years ago

“Refer to order #16049896 The website is super. I ordered a lot of pipe parts and more online. The shipping was free and fast. But the review here is really because whoever packed this box should be given a raise or at least some props because it was so well packed. It contained a lot of very heavy metal pieces and there was so much work put into it. To be honest one small item was missing and I paid for it and don't even want to mention it because everything else was so well done. Super happy with Rona online and will be back soon, for sure. Thank you so much!”

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Posted 4 years ago

“Five stars for the manager of the paint department at Rona on Princess in Kingston. My paint was changed with no hassle and I love it. Thank you, Rona manager and her crew.”

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Posted 4 years ago

“We had blinds that needed cut - we had bought them at Lowe’s and we were buying another blind at Rona - the attendant’s name was Brenda and she took our old blinds and shaved the 1/4 inch off and it saved us a trip to Lowe’s - Great customer service.”

Helpful Report

Posted 4 years ago

“I ordered a beautiful linen tower at a good price. The only problem is that it didn’t arrive, notwithstanding my having been given 4 delivery dates over 2 months. Then it arrived without notice. The customer service people were pleasant, but they have no authority to make decisions. It was then referred to a supervisor who tried to untangle the whole mess. She gave me a further price reduction. Finally she referred the matter to her escalation team. A fellow named Shawn I. contacted me. He asked me for a few days, because he needed to look into it and said he wanted to make me happy. He came back to me as promised and gave me a further significant discount. I’m now shopping at Rona/Lowe’s again. I understand the frustration of so many who’ve posted on this site. My suggestion, if it’s not working with customer service, ask to go to the escalation team. I’m more than pleased with my resolution.”

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Posted 4 years ago

“This review is thank to manager Chris G. from Rona Burlington on Ironstone dr. We purchased a wrong patio sliding door (right hand instead of left hand) on line. Chris not only found the right door in his ware house but also rented the van for us, free of charge. We were done in no time with the switch of doors. And thank to Chris we have right door.”

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Posted 4 years ago

“Langley Rona- manager Doug and staff Shaun were absolutley amazing today. Out product had a missing “parts package” and we were in the middle of building it. It was something we had planned for the weekend, and had friends come over to help with.... so the set back was not convenient..... but when we called the store, Doug was able to confirm getting us the needed items, and I was able to drive down right away! (On a Sunday!) Thank you for saving the day team!! Five hundred stars :)”

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Posted 4 years ago

“Great customer service. His name was Cody in Etobicoke area. Showed us step by step how to work the electric chain saw. Very kind”

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Posted 4 years ago

“Excellent customer service, the lady who helped me was very knowledgeable and very polite and helpful . Good job”

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Posted 4 years ago

“Happy and very satisfied with the PureSpa duel temperature that I purchased”

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Posted 4 years ago

“We had the most amazing service this evening. All three employees that helped us during the course of our visit were so helpful and friendly and nothing was too much trouble. Great representation of the company.”

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Posted 4 years ago

“I must write this review about three employees at Rona in Barrie. Holger went above and beyond the call of duty to get my order delivered to me asap. He was very diligent, polite and most helpful to get the job done. Excellent customer service and satisfaction. Dave and Ben were my delivery guys. They were so polite, helpful and went above and beyond the call of duty to deliver my item with no glitches. They demonstrated great customer service and satisfaction. Rona should be proud to have these employees on staff. Thank you, Liz Wright”

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Posted 4 years ago

“I just wanted to say thank you to the Rona employees Adrian and Sharon at the West Hunt club location in Ottawa Canada. I needed a sander badly and were out of stock but the two helped me find one in the country and I received it in 3 days! Every time I go to this location I get great service and and I actually go out of my way to go because of that. Thank you”

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Posted 4 years ago

“Rona Burlington Ontario Canada The reason we keep coming back as very satisfied customers is Mr Ed extraordinary gentleman. With Rona Burlington 20 plus years always helpful with a wonderful smile. Today we had the pleasure to be helped by a great young man Robert but Bobby suits him at Corpus Christie high school. We see this young man as an asset to Rona. Keep up the fantastic work and Stay Safe.”

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Posted 4 years ago

RONA is rated 1.8 based on 510 reviews