RONA Reviews

Name: RONA
Rating: 1.77

1.8 Rating 473 Reviews

18 %

of reviewers recommend RONA

Company Reviews

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Metrics

1.8

Based on 473 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a range and dishwasher online and immediately had an issue with the range. Tried for over a month to contact Rona customer service by phone and email and left multiple messages with contact info. We never received a response. Fortunately, the range seems to have resolved itself. I will never purchase from Rona again. Very disappointing.”

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Posted 4 years ago

“- Purchased a dishwasher online on Sept 28 and was billed the same day. - Got a call that delivery would be on Oct 3 between 12-4. - Got reminder call on Oct 2, so got set with removing the old dishwasher, cutting off our kitchen sink hot water supply to avoid leaks. - Oct 3 came, and got a call from the delivery company that they "forgot" to get the dishwasher in the truck so would now come on Monday. Was already frustrated. - Got a reminder call on Sunday that the delivery would happen on Monday between 11:30-3:30. - Monday 9am, the delivery driver called me to say he's coming in with the dishwasher. Had to cancel a morning work call to accommodate. The truck came in, they opened it and then told me my dishwasher was not in the truck! - I spent over 5 hours speaking to different reps at customer service and the appliance centre - got some promises for call backs and promise for delivery later in the day. Nothing - Tuesday, I placed another call to Rona and still got no firm commitment for delivery - Tuesday evening, drove to a competitor and picked up a dishwasher. Possibly a better one for about the same price. Finally got our kitchen back! - Wednesday - cancelled and requested refund from Rona - never again will I buy an appliance from them!”

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Posted 4 years ago

“Rona stopped seniors 1st. Tuesday of the month discount day. With Covid & our fixed incomes we thank you for your kindness & business savvy.”

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Posted 4 years ago

“Ordered a fridge early this summer. They told me it would take 20 days. Over 2 months later it has still not arrived. Dealing with customer service has been a nightmare. The store tells us to contact customer service. Customer service says to contact the store. Couldn’t have had a worse experience.”

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Posted 4 years ago

“Manager Jessie is extremely rude to his employees and costumers. when I was in I overheard jessie and other managers screaming at an employee. Very unprofessional and completely unacceptable. Never shopping here again, they should be SHUT DOWN!!!!!”

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Posted 4 years ago

“Absolutely horrible service, had one fridge delivered damaged and then a week and half later they brought me a new. Which was also damaged, so I called customer service again and what happens ? They hang up on me. This is going to take me another week to figure out. They provide zero communication about what is going on or how the situation is going to be dealt with. So very frustrated.”

RONA 1 star review on 23rd September 2020

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Posted 4 years ago

“Don’t buy their leaf bags! They Rip easily and dissolve with a light sprinkling of rain .”

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Posted 4 years ago

“Langley Rona- manager Doug and staff Shaun were absolutley amazing today. Out product had a missing “parts package” and we were in the middle of building it. It was something we had planned for the weekend, and had friends come over to help with.... so the set back was not convenient..... but when we called the store, Doug was able to confirm getting us the needed items, and I was able to drive down right away! (On a Sunday!) Thank you for saving the day team!! Five hundred stars :)”

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Posted 4 years ago

“Paid 15,000$ for vinyl floor to be installed in our condo from the Golden Mile location. It all peeled up after 2 years, ALL OF IT over 1500 sq feet. When we went back to Rona, they advise us only 1 year warranty. We showed them the pictures of the job, clearly an install disaster. They offered 10 percent off if we replaced the floor through them. 10%!!!! Sales lady , Toni, was great to purchase from, doesn't call us back at all now that there is an issue. Escalated through head office and got an assistant manager to call us. Listened to the story, promised a call back with in 10 days. 20 days later never happened. His name is Kelly - we left messgs for Kelly all week, not one call back. Just a disgusting way to treat customers. Terrible.”

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Posted 4 years ago

“Great customer service. His name was Cody in Etobicoke area. Showed us step by step how to work the electric chain saw. Very kind”

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Posted 4 years ago

“I ordered inline big mistake huge tiles came destroyed terrible online return a super hassle . But instore management amazing to bad I haf to order online”

RONA 1 star review on 18th September 2020

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Posted 4 years ago

“This has been my favorite go to store for as am a DIY person for 30 years but today sep14/2020 i was very disappointed with the service of two people one in gutter accessories and one in paints not very happy to help. They didn't seem interested in my business.”

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Posted 4 years ago

“Excellent customer service, the lady who helped me was very knowledgeable and very polite and helpful . Good job”

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Posted 4 years ago

“Happy and very satisfied with the PureSpa duel temperature that I purchased”

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Posted 4 years ago

“i pay 70$ for delievery for wood. I took day off for waiting them. THEY never came, never call.. i call them at 17pm. A woman told me; dont worry they supposed to be there soon.. i wait, wait wait.. never came.. FY Rona, you're done with me..”

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Posted 4 years ago

“DON'T BUY THERMOFOIL CUPBOARD DOORS FROM RONA...Paid a lot for my kitchen and after just a few years the thermofoil is peeling at the edges!”

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Posted 4 years ago

“OMG, the pre-set time for store pick up at a time with very few customers was an exercise in disorganization. I don't blame the employees, especially that they appeared to have been drugged with some movement retardant, but anyone, anyone like a grade 2 student could have come up with a more efficient process for something that was ordered and bought online. Abominable.”

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Posted 4 years ago

“There are no words to describe the horrible customer service. How are they still in business? I ordered on-line which clearly seems an issue looking at other reviews, I wish I had seen that before! My deliver date was changed twice and on the third time I only received one of the two appliances I ordered. When I called customer service I was basically told that there is nothing they can do that I have to wait for the delivery company to call me to set up a date. No way to make sure I got my stove in a timely manner. I was just put in the queue. The kicker is when I asked how they were going to make it right, I was told there was nothing that could be done. It gets better! Recognizing that the person on the call has limited authority I asked to speak to the manager. I was told I was being transfer and of course I was disconnected. It has been almost an hour and they have not called me. I am so frustrated! There was not responsibility taken for what happened. I really hope that this review gets to Rona, but based on the service I received I doubt anything will be done. Never again will I deal with Rona.”

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Posted 4 years ago

“I would suggest that you inform customers who buy dishwashers that they're appliance will be delivered without a power cord. It is disingenuous not to do so.”

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Posted 4 years ago

“Would give -5 if possible. DO NOT ORDER APPLIANCES FROM RONA. tried to support a Canadian company. 0 customer service. They have had our money for months, no dishwasher. 4 delivery dates set up and cancelled, no apology. Wasted hours of our lives on hold to get a snarky ‘do you want to cancel your order’. I want my damn dishwasher. Shameful company, steer clear”

Helpful Report

Posted 4 years ago

RONA is rated 1.8 based on 473 reviews