Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,439 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,439 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

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Room to Grow 5 star review on 14th December 2024

Sophie Greig

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith Richards

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived as stated Friendly staff Definitely takes minimum 2 people to assemble Looks fantastic- would just have liked more white stickers to cover the silver nails”

Helpful Report

Posted 8 years ago

Thank you for leaving a review for RTG and our services. Don't worry, we have arranged for a set of stickers to be sent to your directly from the warehouse which we hope will add the finishing touches to your new Flick White Bunk Bed. Best Wishes, RTG.

Posted 4 years ago

“I really don't mind Room to Grow and we bought from them thinking they were a local company. Unfortunately they don't actually stock Stompa beds and you have to deal with a logistics company who work for Stompa. These aren't particularly good. They tried to cover damage on a chest of draws with glue and they pushed it into position hoping it wouldn't be seen. They're also really difficult to get deliveries with. It's been way over 2 weeks since the bed was delivered and both damaged cupboards are nowhere to be seen. If I order from John Lewis - they deliver it. I didn't realise Room to Grow wouldn't be doing anything other than place the order.”

Helpful Report

Posted 8 years ago

Thank you for leaving your comments. We are sorry that you have been let down by Stompa's delivery team. Stompa control their own deliveries directly whether it be for John Lewis or Room to Grow. We understand that you have spoken to our customer services team today and you are expecting to receive a call from the delivery team within the next 24 hours. It is our priority to help resolve this situation for you and we are treating this as a matter of urgency. Kind Regards, RTG.

Posted 4 years ago

“Easy on-line ordering, item was fully and accurately described. Received email confirmation of order instantly with full contact information for company, if any queries arose (none did). Delivery time stated was accurate - estimated 2-4 week delivery, we received the item exactly 2 weeks and 1 day after placing order. The delivery company were also excellent. I received a phone call and an email from them a week prior to delivery with a date and approximate time (between 10-12). They arrived at 10:20am on the day and both delivery men were professional, efficient and cheerful. They took all of the 12 boxes (flat pack) and mattress into the correct room, checked off the itinerary with me and explained the best order to unpack and build the item (they left the boxes in 3 corresponding piles - bed frame, under desk/futon bed and desk/shelves). I would personally highly recommend this company, we had no issues whatsoever. I would also purchase from this company again, though hopefully child won't grow out of the high-sleeper for a good few years yet.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to leave a review for RTG and telling us about your experience. Your comments are valuable to us and we are delighted you rated our services so highly. Best Wishes, RTG.

Posted 4 years ago

“The bed arrived and was as described - my daughter is very happy with it. However, I wouldn't buy from Room to Grow again, nor would I recommend them as we had absolutely no communication with them about the delivery. The website stated estimated delivery within 3-5 working days. I received an email confirming the order and the delivery time and 6 days later I'd heard absolutely nothing. I phoned and the lady said it was only an estimated delivery on the website and that she'd check with the delivery team - she did then phone me back and say that it would 'probably' be delivered by the end of the week and the delivery team would be in touch. We heard absolutely nothing from them, not a sausage, until the delivery team turned up the doorstep later that week - and luckily my husband was in. Call me old fashioned, but I need a bit of reassurance from a company that they are going to do what I have paid for them to do - Room to Grow gave us no assurance whatsoever and we spent a week thinking my 5 year old wasn't going to get her birthday present.”

Helpful Report

Posted 8 years ago

We appreciate your valuable feedback.We are sorry for the inconvenience you have experienced with your delivery and we apologise for the time you had to wait. We were liaising with the delivery team on your behalf and are taking steps to ensure this doesn't happen in the future. Best Wishes, RTG.

Posted 4 years ago

“Part of my delivery was missing and the logistics firm room to grow use are not brilliant, didn't turn up had to chase redelivery myself, had to keep room to grow updated on the situation as they wasn't being kept in the loop, took just under a month to get sorted”

Helpful Report

Posted 8 years ago

Thank you for your comments. We are very sorry for the inconvenience you have experienced. Unfortunately there was an issue with the delivery and we apologise for the time you had to wait for our missing/replacement parts. We do acknowledge the situation should have been resolved quicker and we are taking steps with Stompa to ensure this doesn't happen in the future. We appreciate your valuable feedback. Best Wishes, RTG.

Posted 4 years ago

“A terrible shamble of disorganised chaos. 4 visits to fit one bed, always forgetting crucial parts/taking bits from other jobs so disrupting other customers too. Even after they had finally fully delivered it, they were still contacting me to arrange further deliveries. A waste of 4 days waiting in not to mention how much I had to spend on calls to correct mistakes made. So very disappointed. Next year I shall be purchasing another bunk bed for my daughter but, much as I love the product, I couldn't buy from room to grow again. Such a shame.”

Helpful Report

Posted 8 years ago

Thank you for your comments. As you have discussed with our Customer Service team, we are again very sorry for the inconvenience you and your family have experienced and we do acknowledge there were some issues with the delivery team which we have taken up with Stompa. Please be assured that this is a highly unusual situation and we do hope that you will consider giving us another chance in the future. Best Wishes, RTG.

Posted 4 years ago

“Very pleased with beds, tricky to put together but an excellent product. Delivery efficient and driver helpful.”

Helpful Report

Posted 8 years ago

Thank you very much for taking the time to leave a review for RTG and for your positive comments. We look forward to hearing from you again in the future. Best Wishes, RTG.

Posted 4 years ago

“The bed arrived very quickly. Friendly helpful delivery driver too. Only slight niggle. The website said they would deliver to any ground floor room, however the driver/delivery mans instructions were to the hallway only. Given the weight of the boxes this is fair enough. He kindly popped them into our sitting room which was the first room in the house. One person should not be delivering such heavy boxes solo.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to advise us of your recent experience with RTG. Your review is valuable to us and we will pass on your comments to the delivery team. Our delivery agreement is to a ground floor room of choice so we are pleased that the driver placed your furniture in the sitting room as we would expect. Best Wishes, RTG.

Posted 4 years ago

“The bunk beds we bought are of excellent quality and the service from Room to Grow was also excellent. The beds were not that easy to put together but once done they look brilliant and are very sturdy, We would definitely shop with Room to Grow again.”

Helpful Report

Posted 8 years ago

Thank you very much for leaving a review for our service and we do hope that you come back and see us again in the future. Best Wishes, RTG.

Posted 4 years ago

“excellent service,i thought your customer service was also excellent, and overall i had a very good shopping experience.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to leave a review for RTG. We are really pleased to hear that you've had a good customer experience with Room to Grow and we hope to hear from you again in the future. Best Wishes RTG.

Posted 4 years ago

“Great delivery service fitted around my day, friendly driver”

Helpful Report

Posted 8 years ago

Thank you very much for leaving a review for our services and we do hope that you come back and see us again in the future. Best Wishes, RTG.

Posted 4 years ago

“Delighted with the bunk beds well made ,my grandsons love them”

Helpful Report

Posted 8 years ago

Thank you for leaving a review for RTG and for rating our services so highly. It is wonderful to hear that you and your grandsons are delighted with their new Thuka Trendy 24 Bunk Bed with Under Bed Drawers. Best Wishes, RTG.

Posted 4 years ago

“Good quality bed but delivery took ages...”

Helpful Report

Posted 8 years ago

Thank you for your comments. We have been notified that you were not at your property on the day and time that had been scheduled with the delivery team so unfortunately your delivery had to be re-planned. Best Wishes, RTG.

Posted 4 years ago

“Generally happy with our purchase but very disappointed in the delivery service. Constantly had to contact RTG for an update as none was given and no tracking data provided. On the day of the delivery we were assured by the delivery company that they would deliver to the first floor but when an Eastern European delivery driver turned up with little English - he refused to take our bed upstairs and simply rushed off. To make matters worse there were boot marks all over the boxes and then unsurprisingly one of our items was damaged. To get that part delivered took weeks with all the back and forth emails / telephone calls. Overall a disappointing experience with the delivery which badly lets RTG down. However their response always seems to be "we apologies" and someone else is to blame. Would recommend the product but not the delivery service. Sorry won't be using again.”

Helpful Report

Posted 8 years ago

Thank you for your feedback and we are sorry to receive comments like this. Our website clearly states delivery to a ground floor room of choice - the third party delivery company are not insured to take the furniture to the first floor level. If you were misled then we are sorry for this. It is unfortunate to hear about the condition of your boxes and once the furniture leaves our warehouse then we do expect better care to be taken. As soon as we were alerted we did arrange for a replacement part to be despatched. Please be assured that we have passed on your comments to the team as we always strive to create the best possible customer experience. Kind Regards, RTG.

Posted 4 years ago

“Very efficient delivery. Ordered on Sunday and the items arrived on Tuesday.”

Helpful Report

Posted 8 years ago

Thank you for leaving a review about our service. Best Wishes, RTG.

Posted 4 years ago

“Good customer service but let down by the delivery driver who was rude.”

Helpful Report

Posted 8 years ago

Thank you for leaving a review for RTG. We're sorry you felt let down by the delivery service. This is an unusual complaint but needless to say we do not condone this behaviour and will pass on your comments to the delivery team. Best Wishes, RTG.

Posted 4 years ago

“Very poor supplier management meant that I had to deal with delivery problems -- and room to grow just passed the blame onto their suppliers. Not good enough. I bought the bed from room to grow and expect them to manage their suppliers. And "all they could do was apologise".”

Helpful Report

Posted 8 years ago

We pride ourselves on customer satisfaction and quality of service and we are sorry that that we didn't meet your expectations. Many thanks, RTG.

Posted 4 years ago

“Service, response times, delivery etc was excellent”

Helpful Report

Posted 8 years ago

Thank you for leaving a review for RTG and for advising us of the service youreceived. Please do come back and visit us again. Best Wishes, RTG

Posted 4 years ago

“Complete lack of communication. Failure to coordinate with the delivery agents and delivery dates beyond the estimates. If I had not pursued the delivery it would have been seven weeks for delivery and nothing to say when delivery would be made. Appalling service and would strongly advise anyone to look elsewhere”

Helpful Report

Posted 8 years ago

It?s very disappointing to receive a comment like this. We do work hard to offer an efficient service and we are sorry to hear that we didn't meet your expectations. Having checked your order status it appears that we delivered your furniture within the 14-28 delivery estimate as detailed on your order confirmation. Many thanks, RTG.

Posted 4 years ago

“Really good products Quick deliver with permanent contact on the time schedule”

Helpful Report

Posted 8 years ago

Thank you for leaving a review for RTG and for advising us of the excellent service you received. Please do come back and visit us again. Best Wishes, RTG

Posted 4 years ago

Room to Grow is rated 4.3 based on 2,439 reviews