Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,439 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,439 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

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Room to Grow 5 star review on 14th December 2024

Sophie Greig

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith Richards

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website is good but I don't like the time-out feature. I had to go to find my bank card and I timed out somInhad to go through the whole order again, and ended up missing the mattress from the original order at great expense.”

Helpful Report

Posted 9 years ago

Thank you for your feedback. We will certainly speak to our digital team about the time-out and the loss of session. Thank you for placing an order with RTG.

Posted 4 years ago

“Good telephone service”

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Posted 9 years ago

Thank you for taking the time to leave a review for RTG. We are really pleased to hear that you rate your Stompa Rondo Classic Cabin Bed so highly. We hope to hear from you again in the future.

Posted 4 years ago

“Delivery was a bit shabby. first they changed it to previous day, then changed it back then couldnt find us as driver had input wrong postcode.”

Helpful Report

Posted 9 years ago

Thank you for your feedback. We're sorry to hear about the inconvenience you experienced with the delivery team. Your comments help us to review our product offering and we will pass on your feedback to the manufacturer. Thanks again.

Posted 4 years ago

“One item not delivered by courier. Room to grow sorted quickly”

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Posted 9 years ago

Thank you for your comments. We are now using a new delivery team for this product range which is proving to be worthwhile. We hope you continue to enjoy your new Solitaire White Midsleeper with Navy & Red tent and Tencel fitted mattress protector.

Posted 4 years ago

“End result is superb, our son loves the bed. However it is definitely a two person build in places...other than that, the instructions are very clear and the bed goes together very well.”

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Posted 9 years ago

“Great communication from Room to Grow, and the delivery driver was extremely helpful as well.”

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Posted 9 years ago

Thank you for taking time to leave a review for RTG. It is great to hear your positive comments about all aspects of service and your new Graphite Compact Bed - it is certainly very popular. Thanks again.

Posted 4 years ago

“The supplier had left instructions out of packaging. Staff at Room to Grow were very helpful and efficient at emailing me a pdf, but it was a bit frustrating because I had to wait until after the bank holiday weekend to obtain this. It would be useful to have a facility to download instructions online (as IKEA does).”

Helpful Report

Posted 9 years ago

Thank you for taking the time to advise us of your recent experience with RTG. Your feedback is valuable to us as this helps us to review our product offering. We will pass on your comments to the manufacturer.

Posted 4 years ago

“I can't emphasise enough how good the team at Room to Grow are. They genuinely care about their customer service and bent over backwards to solve problems that Stompa's delivery company created, and ironed out a difficulty with the bean bag. All done in a friendly good natured way. They chased me up to solve the problems rather than the other way round! Much thanks to Heather and her team.”

Helpful Report

Posted 9 years ago

Thank you for leaving a review for RTG. I will be sure to share your feedback with the entire team. We are sorry for the inconvenience you experienced with Stompa's delivery team but it is great to hear we resolved this to your satisfaction. Thank you also for sharing your valuable feedback on the RTG Funky Stars Blue Midsleeper and Mighty-B-Beanbag.

Posted 4 years ago

“Delivery could be speedier but otherwise good service!”

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Posted 9 years ago

Thank you very much for leaving a review for RTG and we're delighted to hear that your son loves his new Thuka Trendy 28 High Sleeper. Thanks again.

Posted 4 years ago

“The product came very quickly and was not damaged.”

Helpful Report

Posted 9 years ago

Thank you very much for leaving a review for RTG. Your feedback helps us to review our product offering. We will pass on your feedback to the manufacturer. Please contact customer services on support@roomtogrow.co.uk or call 033 006 3096 if you require any further assistance.

Posted 4 years ago

“The communication from Room to Grow was clear and helpful, although the bunks took a few weeks to arrive we were made aware of this from when we placed the order. When the order was ready to delivered they communicated very well with us to find a convenient time for delivery - the customer service on the phone and via the delivery driver was excellent.”

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Posted 9 years ago

“Excellent”

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Posted 9 years ago

Thank you very much for sharing the experience you had with RTG. It's great to hear your feedback on your new Stompa CK White Bunk Bed. Thanks again.

Posted 4 years ago

“Contacted us quickly and arranged quick delivery. Extremely efficient... Very pleased!”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave us a positive review. Our team works very hard so it's always great to hear that you've had a positive experience with RTG. Thanks again.

Posted 4 years ago

“Excellent service, fast and friendly delivery team.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave a review. Our team works very hard so it's always great to hear that you've had a positive experience with RTG. We value your comments on the Stompa CK White Bunk Bed. Thanks again.

Posted 4 years ago

“Quick and efficient at arranging delivery.”

Helpful Report

Posted 9 years ago

Thank you so much for leaving a review. We really appreciate hearing about your experience with Room to Grow and your feedback on the Stompa Play 3 Cabin Bed. We're delighted to hear that your little girl loves the slide and we're sure she'll have hours of fun with her new bed. Thanks again.

Posted 4 years ago

“The delivery service was awful”

Helpful Report

Posted 9 years ago

Thank you for your comments. We?re sorry to hear that you were not satisfied with the delivery of your products and we hope you will give us another chance in the future.

Posted 4 years ago

“Service and quality first class thank you!! My little boy loves his bed it was a dream come true! X”

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Posted 9 years ago

Thank you very much for sharing the experience you had with RTG. I will be sure to share your feedback with the entire team. It is fantastic to hear that your little boy loves his new Flexa Peter Midsleeper with Tent. Please tell your family and friends about RTG and come back to see us again. We would love to hear from you again in the future.

Posted 4 years ago

“Excellent customer service and delivery service.”

Helpful Report

Posted 9 years ago

Thank you leaving a review for RTG. Our team works very hard so it's always great to hear that you've had a positive experience with RTG. We are also delighted to hear that your children love their new Stompa CK White Bunk Bed. Thanks again.

Posted 4 years ago

“Rtg as ever very lovely and helpful. Jade delivery- fine when they finally arrived. no communication at all. An 'am' delivery arrived 6pm for a build that went on til 745. Understand events happen that delay but I was chasing for info from 1pm onwards, only called by jade at 510pm. I expect to be informed of delays rather than left stuck in the house wondering and waiting. Luckily I was working from home.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to comment. We are sorry that your delivery arrived later than estimated and we are glad that you were still able to accept delivery later in the day than planned. Thank you for your positive comments about your new Stompa Radius Midsleeper (RAD4O) with 3 drawer chest and cube unit and Stompa S Flex Airlow Deluxe Pocket Mattress. Thanks again.

Posted 4 years ago

“Room to Grow were great. I'd emailed them a couple of questions about the item that I was unsure about and got a swift reply with the answers. The bed was ordered and the paperwork came through in no time at all, it was all clearly set out. They said I'd hear from the mattress delivery people to arrange delivery and then from the people delivering the bed. Sure enough, they rang, delivery dates were arranged and they both arrived bang on their times. Now it was time to build the bed. Was there any bits missing? No Was there any parts damaged? No. Is the bed built? Yes. Would I use them again? Yes.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to advise us of your recent experience with RTG. Your review is valuable to us and we're delighted to hear that you are satisfied with all aspects of customer service, delivery and the Urban High Sleeper 2 and Stompa S Flex Airflow Deluxe Pocket Mattress. Thanks again.

Posted 4 years ago

Room to Grow is rated 4.3 based on 2,439 reviews