Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,439 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,439 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

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Room to Grow 5 star review on 14th December 2024

Sophie Greig

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith Richards

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery arrived 8.30pm (having waited in all day) so very dark and taken straight into our garage. Son in law picked up today and when boxes lifted up we see that the bottom of the packaging is ripped, stuck together with a sharps sand bag - goodness knows what state the actual bed is in. Dreadful service and probably dreadful quality of product due to damage. Would definitely not recommend.?”

Helpful Report

Posted 7 years ago

Thank you for taking the time to comment. We are very sorry to hear that you had a negative experience with the delivery of your bed and will pass on your feedback to the carrier company involved. We do expect better care to be taken and we do hope that your furniture is not damaged. Please do contact customer services on 0333 006 3096 if you wish to discuss this further. Best Wishes, RTG.

Posted 4 years ago

“Nice bed, good quality so no complaints on that score, and I'm pretty good at putting these things up......but on the bed design, which genius decided to use a screw cam system? What a pain especially if you have to assemble on your own, why not just use conventional cams?”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave a review of our services and your Solitaire White High Sleeper. We will pass on your comments to the manufacturer regarding the assembly. We hope that you continue to enjoy your new furniture. Best Wishes, RTG.

Posted 4 years ago

“Not delivered. Backordered another 4 months and not even an email to explain the situation.”

Helpful Report

Posted 7 years ago

We are every so sorry for the inconvenience. I can see that an email was sent to you on the 19th January to explain that there is unfortunately a further delay on your order. Unfortunately, stock delays are out of our control but we do sincerely apologise for this. If you can please respond to the email and let us know how you wish to proceed, alternatively call customer services on 0333 006 3096 to discuss further. Best Wishes, RTG.

Posted 4 years ago

“After our bunk bed order failed to be delivered before Christmas, we were more than happy with the customer service we received to try and rectify this. They did everything they could to ensure we had it first thing in the new year. We dealt with the same person several times over the phone and she was amazing. The bed is fantastically robust for two boys, we will be recommending this company to others in the future.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave a review for RTG. It was our pleasure to help you resolve this and we are delighted that you have rated our services so highly. We are over the moon to hear that you will be recommending us and we hope to hear from you again in the future. Best Wishes, RTG.

Posted 4 years ago

“Easy to buy, delivery was within time scale advised. Product is lovely and as seen. Straight forward to build.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave a review for RTG. We are delighted to receive your 5-star rating and your comments are valuable to us. Best Wishes, RTG.

Posted 4 years ago

“i ordered the bed and my money was taken it said delivery would be between 5-7 days what they don't say is you basically have to wait until someone else buys something in you area I paid £35 for delivery so why don't you get a dedicated delivery ? The shop even made out it was my fault saying the delivery company had called me on numerous occasions and id been offered lots of slots - this simply wasn't true I'm still waiting for my bed 13 days after placing and paying for the order and my son is currently sleeping on a mattress on the floor I hope the bed is better than the service”

Helpful Report

Posted 7 years ago

Thank you for your comments. We're sorry for the disappointing service you feel you've had to date awaiting your delivery and it is a real shame that we were unable to offer you an agreeable delivery date. We do understand your frustration and have expressed your dis-satisfaction to the delivery team. Please be assured that our customer services team have actively been chasing this on your behalf and we are now aware that you have been called to advise you that your furniture is on it's way for delivery today. Best Wishes, RTG.

Posted 4 years ago

“Great value for money, solid bunks beds. Kids very excited watching it being put together.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave a review of our services and wonderful comments about your Solitaire White Bunk Bed. It is lovely to hear that your children were very excited to see their new bed being assembled and we know that they'll continue to enjoy their new bunk bed. Best Wishes, RTG.

Posted 4 years ago

“Great service - bed arrived on time and the superhuman van driver single handedly put it in our garage.”

Helpful Report

Posted 7 years ago

Thank you for leaving a 5-star review for your new Solitaire White High Sleeper. We appreciate your feedback on the assembly as this helps us to review our product offering. It is wonderful to hear that you and your daughter is delighted with your new furniture and we know that you will continue to do so for years to come. Best Wishes, RTG.

Posted 4 years ago

“Bed is in good condition though marks on steps. Also a couple of issues with delivery which I thought was quite bad considering the expensive delivery charge.”

Helpful Report

Posted 7 years ago

Thank you for leaving a review. Sorry for any inconvenience that was caused via the delivery team. Your furniture should arrive in perfect condition so if you wish to discuss this further then please send photos of any issues on an email to support@roomtogrow.co.uk and our customer services team will be happy to help resolve this for you. Best Wishes, RTG.

Posted 4 years ago

“Overall a good experience and very happy with the furniture. Was disappointed to have my original appointment cancelled very late in the day, having stayed at home for it, but they did come the following day (which luckily was a Saturday and I could be at home) and fit the furniture then. The fitting was very well done, by a very friendly chap.”

Helpful Report

Posted 7 years ago

Thank you for reviewing our services. The delivery was unfortunately out of our control but we are pleased that the delivery team were able to assemble the following day to your satisfaction. Thank you for your comments. Best Wishes, RTG.

Posted 4 years ago

“Very good quality looks fab. Service when I needed to call you was perfect friendly and informative would definitely recommend”

Helpful Report

Posted 7 years ago

Thank you for leaving a review for RTG and our services. It was our pleasure to assist you and we are thrilled to hear that you would recommend our services. Best Wishes, RTG.

Posted 4 years ago

“We ordered 2 solitaire mid sleepers, which were delivered within the time we'd been specified 3-7 working days (arrived on day 4). The customer service by the online chat facility, email and telephone was all excellent, all very friendly, professional and helpful. The beds themselves are fantastic, and appear very well made, both our girls love them! They do take a while to put together, but the instructions are clear and easy to follow. I'd recommend both the beds we purchased (solitaire mid sleepers), and also Room to Grow. Both excellent.”

Helpful Report

Posted 7 years ago

We always strive to deliver the best possible service so we are delighted that our services met your expectations at all contact points. Thank you taking the time to leave such a valued review. Best Wishes, RTG.

Posted 4 years ago

“Delivered on time very friendly driver, very easy to put together.”

Helpful Report

Posted 8 years ago

Thank you for leaving a review for RTG. Your comments are helpful and we appreciate you taking the time to leave a review. Best Wishes, RTG.

Posted 4 years ago

“Excellent service from ordering to delivery. Placed an order on 30th December. I received a phone call on 5th Jan to say delivery would be the next day. Bed arrived on time.”

Helpful Report

Posted 8 years ago

We love to hear about happy experiences so thank you for taking the time to leave a review. Best Wishes, RTG.

Posted 4 years ago

“Bought a cabin bed for my daughter and must say how happy she is. This is anamazing piece of furniture top quality.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to leave a review for RTG. It is super to hear that you have rated our services and Solitaire White Midsleeper with Pull Out Desk and Chest to highly. We really appreciate your comments. Best Wishes, RTG.

Posted 4 years ago

“Really fast, helpful on phone in advance for queries and great delivery and easy to construct, would definitely recommend this company”

Helpful Report

Posted 8 years ago

Thank you for leaving a review for RTG and for kindly recommending our services. We are delighted to hear that you have had a 5-star experience with us and we do hope to hear from you again in the future. Best Wishes, RTG.

Posted 4 years ago

“Easy to use website and quick delivery.”

Helpful Report

Posted 8 years ago

Thank you for your comments and 5-star rating. It is great to hear from you. Best Wishes, RTG.

Posted 4 years ago

“Excellent quality, built well and both buys love”

Helpful Report

Posted 8 years ago

Thank you very much for taking the time to leave a review. We are delighted to receive a 5-star rating for our services and Solitaire White Bunk Bed. Best Wishes, RTG.

Posted 4 years ago

“Product not as strong or as solid as I thought it would be however delivery was quick and the delivery men were lovely polite and helpful The bunk beds take up much more space than expected visually. Does look nice enough however”

Helpful Report

Posted 8 years ago

Thank you for leaving a review. We will pass on your comments to the delivery team. The Tam Tam 3 is highly popular. Please be assured that the manufacturer has sold thousands of this particular model all across Europe, and has received excellent reviews. When assembled correctly it meets all European/UK safety testing requirements. Our customer reviews do help us to review our product offering so we appreciate your feedback and will pass this on the manufacturer. Best Wishes, RTG

Posted 4 years ago

“Delivery was disappointing. I had to postpone the first date given as I was away but then I had to chase up a second date as they appeared to have forgotten. I was offered a date the instant I contacted them though so that was good.”

Helpful Report

Posted 8 years ago

Thank you for your review. Sorry to hear that you couldn't take delivery on the first offered delivery date. Please be assured that the delivery team would not have forgotten about you and they would have contacted you to offer an alternative date in due course. Glad to hear that you got a date that suited you in the end. Best Wishes, RTG.

Posted 4 years ago

Room to Grow is rated 4.3 based on 2,439 reviews