Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,927 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

Write Your review

Tell us how Roseland Furniture made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have been delighted with various pieces of furniture we have bought. The delivery is very good and the packaging is excellent. We would highly recommend them.”

Helpful Report

Posted 2 years ago

“Have recently bought three items from Farrow cream collection - excellent furniture - good quality and easy to self assemble part of coffee table . Excellent value for money and so pleased with the items.”

Helpful Report

Posted 2 years ago

“This is the second time I have purchased furniture from Roseland. I am very please with both purchases, the quality is good and they arrived in a timely manner. Wouldn't hesitate to recommend them.”

Helpful Report

Posted 2 years ago

“EXCELLENT PRODUCT REASONABLE PRICE KEPT WELL INFORMED ABOUT DELIVERY ALL IN ALL FIRST CLASS”

Helpful Report

Posted 2 years ago

“Arrived on time in 4 pieces,easy to put together, looks great ,using as a small lamp table ,love the finish on it will definitely order from Roseland again .prices are competitive. There was a little bit of damage but at the back ,and was addressed by Rosamd”

Helpful Report

Posted 2 years ago

“I have now purchased the Farrow Cream TV unit, console table and small sideboard. Service and delivery was brilliant and I absolutely love the furniture, fits perfectly in my room.”

Helpful Report

Posted 2 years ago

“Very pleased with the finish and design of the furniture. As stated by other customers, good that it comes fully assembled. There was a hiccup with the delivery but it was very quickly and efficiently sorted out by Tasha at Roseland. Would not hesitate to use this firm again.”

Helpful Report

Posted 2 years ago

“Absolutely awful. 4 weeks from ordering a bed stated 3-5 days delivery time window, we still only have half a bed (one box arrived the other got lost). This was actually the third time the bed got sent out as one of them got damaged and the other who knows, The customer service team do not help at all especially Becky who seems to turn it all around on the customer and make it suddenly my fault for not reporting it sooner when I’ve been calling & emailing daily for the past 4 weeks. I would never use this company again and advise you to stay well clear. We haven’t even got our full product yet so no idea on the quality of the furniture yet but we’re not hopeful”

Helpful Report

Posted 2 years ago

Hello Ambar, We have contacted e courier and asked that they are quick & efficient with this item for you, we do apologise for the mix-up and further delay. Kind regards

Posted 2 years ago

“Well made & stylish bookcase.”

Helpful Report

Posted 2 years ago

“They sent me the wrong size mattress I wanted small double, label said small double but mattress was a double. On trying to return the mattress they wanted photos of mattress label inside and outside wrapper when I did this they then requested proof of photo with tape measure showing size of mattress. When I explained that I had re wrapped the mattress so could not send this photo they said they would be taking £40 off my refund when the area was there end as I’m sending me an incorrect item. Not sure if you have ever tried re wrapping a mattress but it is not easy defo not happy to do this twice. The error clearly is from them sending a wrong size labelled mattress so why am I being charged £40 to be collected. Will not recommend this company or ever buy again. 2 weeks later I am still waiting a collection date and a refund minus £40 is a joke company. Stay clear customer service is disgusting”

Helpful Report

Posted 2 years ago

Hello Nicola, Thank you for taking the time to review us. We have looked into this and unfortunately, there was no evidence provided to suggest you were sent the wrong item. As per the terms and conditions on our website, there is a returns fee for returning any opened mattresses and we are very sorry if this was missed at the point of ordering. We can also see that the courier has been in touch regarding the collection and that this was declined by yourself. We have now contacted them again to rebook this as soon as possible for you. Kind Regards Roseland

Posted 2 years ago

“Cabinet not alighned a dowel was showing and wood very rough. It is a good looking cabinet and nice colour but not put together properly. Have been happy with roseland in the past.”

Helpful Report

Posted 2 years ago

Hello Carol, Thank you for your review. We are concerned about the issues you have mentioned, please contact us at info@roselandfurniture.com and our customer care team will be happy to look into this further for you. Kind Regards Roseland

Posted 2 years ago

“Very good service.Happy with product.”

Helpful Report

Posted 2 years ago

“Furniture great service good. Disappointed that a couple of days after we purchased price was reduced also could not contact branch by phone q”

Helpful Report

Posted 2 years ago

“Unfortunately one of the stools ordered was damaged but I was very impressed with service from Roseland and the arrangements made to collect both stools. I would definitely use this company again and despite the slight fault the stools were of good quality and value for money.”

Helpful Report

Posted 2 years ago

“The sideboard arrived in time the delivery company where great. The sideboard looks as good as the photo. Very pleased with it”

Helpful Report

Posted 2 years ago

“Nice bedside cabinets, ideal for my Bedroom apart from the drawers being too narrow for the carcass so they don't line up correctly, however it is what it is.”

Helpful Report

Posted 2 years ago

“The delivery was quick and the furniture is built really well.”

Helpful Report

Posted 2 years ago

“Great Company Great Service great value and good quality and delivery driver and mate very polite”

Helpful Report

Posted 2 years ago

“Quick delivery . Good quality furniture. Really pleased with my purchase.”

Helpful Report

Posted 2 years ago

“The box I ordered was scratched as if it had already been used”

Helpful Report

Posted 2 years ago

Hello Jason, Thank you for your review. We are very sorry to read that your item has arrived in this manner. Please contact us at - info@roselandfurniure.com so we can look into this for you. Kind Regards Roseland

Posted 2 years ago

Roseland Furniture is rated 4.5 based on 22,927 reviews