“I have been looking at this site and others with same merchandise. They tried to tell me that their sizes matched US sizes and just go by measurements. I sent them a copy of a well-known company is our plus sizes. They tried to make me wrong! I tried to explain that maybe they were confusing Women Plus with Junior Plus but still insisted I I was wrong. I told them that they would never be successful in America if they lied to people. But the whole group still has these phony plus sizes and after reading this site, looks like I dodged getting ripped off. Stay away from these people overseas. It must be in the water bc don't seem like the business people are any better than the government... Uh oh are we headed that direction?”
“The items are not sized correctly, therefore are not true to size and when you go to return the items all of a sudden they are not returnable but no where on the order screen or the purchase screen did the item come up as clearance and not returnable. Their site also changes frequently when you are on it so beware. It costs more to return the incorrected sized items then it's worth, especially if you are in Canada. When you reach out to customer service they keep tell you to wait 12 hours to get a reply back and after 3 days and constant communication on how to wait, I just gave up. Never again will I order from them.”
“Please be aware that it takes a very long time to receive your order. The products are not as nice at the pictures represent and the quality is not that great. If something doesn't fit, then they charge 9.99 to return and they don't take everything back. They don't alert you to this fact until you try to return it. I suggest shopping some where else for these items.”
“Horrible company! I will never order anything from them again. I ordered several items to take on a two month trip but they were very late in being shipped so I sent several messages that I needed to have the product by a certain date. They told me it had been shipped but it had not been. I believe they then try to get it shipped but it was delivered too late to take off my trip. When it came I had to have my brother ship it to Florida so that I could see it in time to return it if it didn’t fit. By the time we went through this whole process it was past 30 days and they will not work with me under the circumstances to return or refund the products. Only 2 out of 6 items even fit and I followed their charts. I have tried and try to talk with them about the circumstances around this and they will not work with me. They obviously don’t care about their customers and their clothes are definitely not worth all this trouble. I would suggest you use another company and stay away from Rotita. I am out a lot of money, and they refuse to help me. NOT a company I will ever use again!!!!!!!”
“Oh I will gladly leave a review. This is the most Rude company i have ever has the displeasure of dealing with. Needed to send something back but it was about 4 days late due to personal circumstances I could not return any earlier. WELL the customer service has been utterly shocking anywhere else would have returned after I kindly asked as a once off but not these clowns oh no and you should see their emails not even proper english. The product was like a child's xize and quite frankly tat. I have stopped payments and taking steps to get my other money refunded. Avoid these clowns at all costs they actually told me I had not OBEYED there policy yet they didn't mind sending the order to me weeks late in the beginning!”
“I ordered 3 items to meet criteria for free shipping. They sent 2. I waited for 3 months, they created a "store credit" and credited me the amount fro the third item even though online it shows "in stock". I was told to just reorder it then with the credit but I would have to buy more to qualify for free shipping (which I already did in original order) or pay new shipping fees.”
“DO NOT ORDER FROM THIS SCAM SITE RIPPED ME OFF For 109.47 They NEED to be STOPPED!!! Look where they are from SURPRISE, SURPRISE!!!! Wish i would have read the reviews BEFORE i placed order.... shame on me since i normally do!!”
“The dresses are really beautiful and it’s not really expensive. What I hate about this company it takes entirely too long to receive your items. I placed my order May 7, 2022. As of today June 4, 2022 I have not received my items. I have a tracking number but the delivery facility is still waiting for my item to reach them so they can delivery my clothes. It’s really ridiculous.”
“I purchase dress size small.but very big for so I return it,it's been 3 mons I haven't get my refund yet.they said give us time.everytime I follow up.not good site to do online shopping.”
“Do not order from this company. They refuse to refund shipping costs for faulty garment even when I purchased 2 exactly the same size and one fitted and one didn't. Disgraceful customer service and very very poor quality garments
DO NOT BUY anything from this scam company”
“Placed an order in March, chased up a few weeks later and was told they would expedite it, never received so chased again told same thing, after 6 weeks chased again and was told problems with shipping due to COVID, asked them to cancel my order and give me a refund, told money in my bank in 3 days- it wasn’t, contacted them again and luckily got my refund a few days later. There on line reviews are great and noticed quite a few for the UK for April/May which are obviously false, will not order from them again - Be Warned”
“If I could give no stars I would, also if I had known they were a Chinese company I wouldn't have ordered from them as the sizes are never right. I'm now trying to return the items I ordered and have been given the run around by them for over a week. My advice, don't buy from them!”
“I WOULD NEVER USE THIS COMPANY AGAIN . I ORDERED BATHING SUITS MARCH 31 IS NOW MAY 16 AND NO SUITS YET. THEY SURE TOOK MY MONEY THOUGH. I SURE HOPE THEY COME SOME DAY.”
“Ordered 2 dress 2/4/22 still not received them spoken to customer services so many times one excuses after another, so not expecting to get them at all. Please don't touch this company they should be stopped trading.”
“Oh my gosh I think I’ve been scammed I hve ordered three suits and it’s been three months waiting every time I email them I get the same answer it will be there in two days NOT. Leave this site alone 🥲”
“I would give this company zero star's if I could. Absolute con. I purchased 3 items which look nothing like the picture and terrible quality. Cost 9 pounds to send back to USA. I am still waiting for a refund 6 weeks later. I have tried everything to contact them but they do not reply. When you go on the live chat it is some bot thing. I would like to know why Trust Pilot have good reviews for this company. Clearly fake! I have come to the conclusion that I am not going to get a refund from these fraudsters. Buyer beware!😡”
“I have placed two orders with Rotita. The first one was fine - it arrived within the estimated date and the products generally fit. The second order has been a nightmare. It was placed on April 1, supposed to ship by April 5. Then it was April 11. Then April 30. It's now May 5 and it still hasn't even shipped yet. I've had multiple email exchanges with customer service and all they can do is 'urge shipment'. I'm so disappointed. I wouldn't order again.”
“Please please avoid this company with everything you have. I ordered a dress two months ago which was too big I returned the dress for a smaller size . I received it but it was soaked with perfume and with deodorant stains under the arms . I immediately returned the dress for a refund and it’s been four weeks and I still don’t have my money first I was told 7 business days I waited 8 days no money then I was told 3 business days no money then by the end of the day Friday so I waited until Saturday to check my account no money and last I was told again 3 business day it now been 4 days still no money. Still waiting Do not I repeat do not buy anything from this company.oh and been trying for three days to get into my account it’s saying system busy”
“I am writing a review because I am a very dissatisfied customer, I made a order on march 27, it is now April 29, I still have not got the order. This is order for a vacation I am going on in 2 weeks. I had a live chat on or around April 14 and was told I would have the order by April 25, did not get it, I had a live chat today and I am being told May 6 now, that is a week before I go on vacation, I order a bath suit and 1 outfit total cost $118. So now do I wait or start looking for a bath suit for my trip?. I highly recommended if your going to order from this company give your self 6 to 8 weeks before your going to need it.”
