“Do not order from this company. They refuse to refund shipping costs for faulty garment even when I purchased 2 exactly the same size and one fitted and one didn't. Disgraceful customer service and very very poor quality garments
DO NOT BUY anything from this scam company”
“Placed an order in March, chased up a few weeks later and was told they would expedite it, never received so chased again told same thing, after 6 weeks chased again and was told problems with shipping due to COVID, asked them to cancel my order and give me a refund, told money in my bank in 3 days- it wasn’t, contacted them again and luckily got my refund a few days later. There on line reviews are great and noticed quite a few for the UK for April/May which are obviously false, will not order from them again - Be Warned”
“If I could give no stars I would, also if I had known they were a Chinese company I wouldn't have ordered from them as the sizes are never right. I'm now trying to return the items I ordered and have been given the run around by them for over a week. My advice, don't buy from them!”
“I WOULD NEVER USE THIS COMPANY AGAIN . I ORDERED BATHING SUITS MARCH 31 IS NOW MAY 16 AND NO SUITS YET. THEY SURE TOOK MY MONEY THOUGH. I SURE HOPE THEY COME SOME DAY.”
“Ordered 2 dress 2/4/22 still not received them spoken to customer services so many times one excuses after another, so not expecting to get them at all. Please don't touch this company they should be stopped trading.”
“Oh my gosh I think I’ve been scammed I hve ordered three suits and it’s been three months waiting every time I email them I get the same answer it will be there in two days NOT. Leave this site alone 🥲”
“I would give this company zero star's if I could. Absolute con. I purchased 3 items which look nothing like the picture and terrible quality. Cost 9 pounds to send back to USA. I am still waiting for a refund 6 weeks later. I have tried everything to contact them but they do not reply. When you go on the live chat it is some bot thing. I would like to know why Trust Pilot have good reviews for this company. Clearly fake! I have come to the conclusion that I am not going to get a refund from these fraudsters. Buyer beware!😡”
“I have placed two orders with Rotita. The first one was fine - it arrived within the estimated date and the products generally fit. The second order has been a nightmare. It was placed on April 1, supposed to ship by April 5. Then it was April 11. Then April 30. It's now May 5 and it still hasn't even shipped yet. I've had multiple email exchanges with customer service and all they can do is 'urge shipment'. I'm so disappointed. I wouldn't order again.”
“Please please avoid this company with everything you have. I ordered a dress two months ago which was too big I returned the dress for a smaller size . I received it but it was soaked with perfume and with deodorant stains under the arms . I immediately returned the dress for a refund and it’s been four weeks and I still don’t have my money first I was told 7 business days I waited 8 days no money then I was told 3 business days no money then by the end of the day Friday so I waited until Saturday to check my account no money and last I was told again 3 business day it now been 4 days still no money. Still waiting Do not I repeat do not buy anything from this company.oh and been trying for three days to get into my account it’s saying system busy”
“I am writing a review because I am a very dissatisfied customer, I made a order on march 27, it is now April 29, I still have not got the order. This is order for a vacation I am going on in 2 weeks. I had a live chat on or around April 14 and was told I would have the order by April 25, did not get it, I had a live chat today and I am being told May 6 now, that is a week before I go on vacation, I order a bath suit and 1 outfit total cost $118. So now do I wait or start looking for a bath suit for my trip?. I highly recommended if your going to order from this company give your self 6 to 8 weeks before your going to need it.”
“Clothes were cheaply made, material used is so thin, you can see right through. I paid $15.00 extra to have them expedited but they were a wk late & no reimbursement. Do not buy. You will regret it, nothing like what's advertised.”
“DO NOT! DO NOT!!! buy from this store or website… they will never send your cloth…. They are stealing from people specially older woman… my grandma order some dresses 2 years ago never received anything. I tried to contact them you can not. Hopefully people read this.”
“Never got my order and the customer service was the worst I have ever had to deal with, still have not received my refund either after 4 weeks, this is absolutely the worst company I've ever dealt with, I do not recommend them at all”
“DO NOT order from this company! I ordered a dress for me & a dress for my mom on March 30th for her 80th bday party on April 7th. They didn't even ship her dress until April 7th. I never got any correspondence about my dress until it was delivered on April 14th. Today is April 16th and her dress is still not here! I would've expedited shipping but it was over $40. On top of that, my dress is too big and I ordered true to size. AND they are charging me s $9.99 fee to return it. I'll never order from this company again!”
“The quality of 2 out 3 shirts I purchased was poor. The company bared no responsibility for sending out a blouse that had material that was completely see through. Charged me $10 in shipping to return it, no matter what the problem was. The blouse weighed 2-3 oz. For some reason their website shows only positive reviews. If I had seen this company site, would not have ordered from them.”
“I’m wondering if this company is legitimate. I ordered a top and the quality was very poor. They don’t inform you that their returns have to be sent to the USA - so to track the parcel would have cost me half of the original price for the garment. So I sent it by the cheapest mail (£6) and the package was returned to me destroyed. - it looked like it had been melted. So I spent nearly £30 on an item I didn’t keep. I won’t buy from there again.”
“I ordered my stuff March 20. I paid for express shipping. Then I got a notice saying there was a delay in shipping due to a mother's day sale. The latest it was to arrive was March 13. They call this express shipping what a joke. Last time I order from this company ever. Oh and due to this huge sale why they cannot send my stuff. Instead of reimbursement of my express shipping payment, they gave me a 20% coupon. What a joke”
“Terrible site, ordered 2 dresses and the quality was very poor, just cheap fabric and one dress was ripped. I tried to send back but was never sent the address. Eventually got a reply and they said I was too late to send back. I would be embarrassed to sell these dresses or give them to anyone so they will be going in the bin. Very disappointed. Such a waste of money.”
“Dont order from Rotita. Ordered two cardigans. On 3/]6/22. Have not received either nor a refund.
. Can never speak with a live person, just those robots. I'm through with Rotita. There should be someway these crapping businesses could be put out of business. I am writing the BBB and the office of finance, my state senator and anyone else to get rid of these scammers.”
