“I'm disgusted that Google is still displaying ads for this horrible company.
Pictures of their goods are fantastic but after seeing them in person, they couldn't be considered as anything but waste. Size, fit, and quality aren't worth donating to a thrift store. If I hadn't used Paypal I never would have got any money back! Even then, I ended up paying my own shipping back to an address in New Jersey. The company tried to say the items were used and damaged to get out of returning my money, but they were still in original packaging.
My experience with Rotita changed my shopping habits forever! If a company doesn't have a phone number and a physical address I will never order from them, no matter what their pictures look like”
“Ridiculous! Really think before you buy!!!
Dress marked as £31, ended up spending over £40 to get it delivered.
I received my dress and it wasn't as I expected at all! Cheap material, no shape to it at all.. I was definitely not going to wear it.
You have to wait for the item to be marked as "Recieved" or "Delivered" before you are able to go through the refund progress, the order status remained at "Shipped" for several days so had to keep checking, and then after about a week it was in the right status for me to start the refund.
Refund is only accepted for up to 30 days following the delivery of your order. They had marked the delivery date down as the actual date I received it, not from the date they marked it as complete on the order status.
They want YOU to pay for the shipping back to them, even though they charged a lot extra for it to be shipped to me in the first place, and they make a point of advising we will only be refunded for the item cost itself. So I'm down £10 already.
The return address is in America, even though I was using the UK website, plus they only accept the refund if you send it to them via tracked delivery. Took it to the post office; Tracked delivery is £18, tracked and signed for £25.
If I was to go ahead with this refund, I would have spent around £65 and only got £31 in return. What's the point? I guess this is how they make money!!
SCAMMERS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”
“Don't buy from this website !!!
This company selling clothes what look completely different as they look in the photos. Sizes too small or too big.
When you send then all back you have to pay postage. Postage from UK to US cost fortune.
This is customer fraud !!!
Stay fat from them then you never lost the money.”
“Not sure what the material is made out of
All four outfits are are made out of the same material, small is huge on me and I wear small.
I have to pay in order to return it!!!
Very unhappy, if you want poor material and do not that care that you have to pay for to return unwanted items be my guess.”
“I ordered items 6 weeks ago and they have failed yo arrive they have been giving me the run around saying to contact Australia post but no real tracking number
Just a joke”
“3 dresses ordered and received. I could cry. Nothing at all like the pictures. Material is cheap nasty nylon and all diabolical fitting garments. Yet again lesson learned with these fraudulent companies”
“I placed an order with this company and my credit card was immediately charged. More than 3 weeks later I do not have the product and the company can provide no update on when the item will be shipped.
If you value your dollar use a company in the US as the repeated responses to my emails say the same thing "we appreciate your patience" but still no updates based on the tracking number.
Of course they cannot cancel and refund my money because they say the shipping is in process but the shipping tracking number hasn't been updated in over 3 weeks.
DO NOT WASTE YOUR TIME OR MONEY on a company that cannot provide the items they have been for to deliver.
If I could give less than 1 star I would. This is the worst customer service.”
“Got 3 dresses they were a disgrace.. They were so cheaply made also nothing like the photos and the material was awful.. Came from China but had to post back to America.. AT MY EXPENSE.. shocking will never use them again..”
“Item recieved was OK but didn't fit. Getting a return address from their website not easy. Turns out you can only send returns to America. The cost to me was not worth returning, 1 item £16 by airmail, that's without tracking which is required to get a refund! Will sell item myself. Cannot risk recommending in case you have to return.”
“Do not buy from this company. Just try returning anything, they just send you around in circles. I'd walk barefoot over hot coals before using this rip off company. The clothes are rubbish as well.
You will never get a reply from them. Chinese!!!! Says it all!!!!”
“Ordered a dress for a wedding. It arrived and after being on my body for 2 minutes and 14 seconds, I took it off, folded it nicely and packed it up for return. The material was cheap. It was too big. Very unflattering. Just a BIG NOPE.
6 weeks later, SIX WEEKS I received a partial refund. I had it in for 2 minutes and waited a month and a half to not get almost $20 of my refund. And whenever I attempt to sign on to the website to inquire, it never logs in. I have tried about 30 times in a 3 week period .
This site is such a SCAM. Rotita sucks. Don't do it!”
“It was ove5 weeks before I got a mixed up order of items that were switched out for items I did not order. I got stuff that looked like that it come from a chop shop. Very poor quality and threads hanging off some the items. One was pictured as being "bedazzled with rhinestones" and when it came, the so called rhinestones where painted on dots. Never again.”
“Don't buy anything from here! Would give no stars if I could! Terrible quality. Ordered a small dress size looks and fits as a medium or large. Zipper did not close all the way at the top. Cheaply made! Returned the same day they were delivered. Now struggling to get my refund! Shop elsewhere!”
“I ordered 3 tops in size M, based on their size chart. The items were several inches too small to wear. The fabric on one was completely see-through - not at all like the photo. I told them I was returning and they said I couldn't unless they were defective. I returned and submitted a dispute with my credit card company. Save yourself some grief and stay away from these companies.”
“Bought two garments which were nice and I was happy with them until I tried them on, although certainly not worth the price paid. The sleeves were way too small for the size of the garment. Beware if you are a larger size. They are made in China and the China manufacturers use a different sizing chart to what is available in Australia, hence they do not fit.
Tried to return them - it is an absolute nightmare just to get the appropriate return numbers and return address which apparently is a secret (there must be a reason they keep it secret - they don't like to give it away) After some to and fro-ing through Messenger, eventually got what I was looking for to return the garments. Only return address is in America - they confirmed they do not have any return address in Australia. Went to post it and the postage costs from Australia were almost the cost of the refund. So I will not now return. My advice is don't even bother with them. Wasted my money - lesson learnt.”
“Took 1 month for delivery cannot contact Rotita their email is down and your email is incorrect so you cant log on (they send you 4 sales adds a day ) garments are RUBBISH QUALITY XLsize actual small size wont accept returns unless notified but no contact available for return address unless you live chat to an "AGENT " who forwards you message also returns is USA $ 20 POSTAGE AT LEAST NOT WORTH IT $50 DOWN THE DRAIN”
