“What a terrible service.
Pay for 24 hrs tracked and in that 24 hrs it's got no further than the local sorting office.
Go online and it tells you it's their aim and not a guarantee!!
Who else would get away with that as a company .
Maybe you should pay after item delivered as they are simply conning thousands daily out of money, people pay premium should get premium. Best just to stick to second class seems no different to more expensive options.”
“Royal Mail is pathetic!
You pay for tracked 48 hours delivery and you’re extremely lucky if you receive your package within the time scale .
Royal Mail should have the royal name removed as there is nothing royal about them !
This company needs to be investigated
The worst service ever”
“I used 1st class signed for sending important documents, posted 14th March and still haven't arrived. Absolutely disgraceful, Royal Mail your service is shambolic!!!! I'll stick with Evri in future”
“No parcel just a pic of my parcel being handed to someone at a different address…that is Royal mails proof of delivery!!!!!!! Customer service doesn’t exist… Amazon and eBay send my parcels through Evri after I insisted…I suggest other customers request this if you want your parcels”
“Very bad service pist does not arrive gas bill sent out 19th March 2024 arrives on 5th April 2024. Terrible service nothing short of grossly incompetent.”
“Please Amazon take over Royal Mail!
My Post is always late, have to tell relatives to send cards weeks in advance as they never arrive in time for birthdays!
When I order something online using next day delivery and they send through Royal Mail I know that I’m royally f**ked! But no refunds given for receiving it a week later! Absolute joke.
I can honestly say that I’ve never received a parcel on time when sent via Royal Mail. My dad was sent a Christmas present in December, received in February(contents smashed) no joke!!!”
“Royal Fail…..
Whenever I order something from Amazon or other online retailers, a wave of dread comes over me when I see the delivery service is Royal Mail. I have been waiting for a tracked 48hr parcel to arrive for the past 9 days and they are clueless to what’s happened to it or where it actually is, I mean, isn’t that the whole point of having it sent tracked so it can actually be found? Another hopeless case of Royal Mail failure, looking forward to the next one. Reputation is way over the horizon”
“It takes less time for Amazon in the Usa to pick then process and fly an item over the Atlantic than it does to get the same item from Surrey to Scotland. No wonder people dont use them anymore and that includes Me from now.”
“I have been waiting for a parcel delivery posted on Tuesday 48 hour time slot time given 1.59 to 15.59 still not arrived. Wasn't like it in my Post Office days. Gone down hill tremendously”
“Paid 1st class signed for 29th March important Data in letter as of 5 April not arrived . Customer service said they did not have a clue where my letter was and to let my bank know that my bank details are at risk . what a bunch of clowns”
“Absolutely disgusting. Tracked 48h shipping. After 5 days still sitting in the mail office in Leeds l and not delivered to the local one. I've received text about date and time but didn't come. Wasted whole day. Changed my appointment for day after then again same thing. The costumer service is absolutely useless. Waiting over 60 minutes to be able talk to someone and getting wrong info and advice from them. Shame on royal mail. At least Change the name to something else. Dragging ROYAL name is like a big joke. And this is not the first time same thing happening.”
“I cancelled a postage bought online and applied for a refund which they say takes up to 28 days! Their system does not generate a confirmation of this so you have no way of proving it later. When no refund was received after 3 months I emailed the customer service. The reply came back that I'd cancelled the collection service not the postage which is a lie as there was no way of opting out of that in the first place. It is now too late to apply for a refund!
Lesson is: never use their online postage service!”
“Well well well , another royal mail mess up
Has anyone tried to contact them well its a waste of time
So send them message and that's a waste of time
Try to phone them and guess what a waste of time
So the moral to this story is waste of time
They have no customer service”
“Yet again I'm sent a message this morning jnforming me that a parcel had been received by Royal Mail and they would be deleting tge same day between 8.29am to 12.29pm. At 4.30pm and changing my plans I'm still waiting in doors. No update or further message received to keep me updated. If the parcel wasn't so important to me I would of gone out. Unfortunately last year I was diagnosed with two benign brain tumours, for some reason one doubled in size within 8 weeks and wanted to surgically remove it as it had aggreviated my brain causing extensive swelling. I had the surgery earlier this year with the trauma of surgery and collapsing I started suffering with thinning of my hair which is fine. My parcel contains a hair treatment to start, to assist with stopping the loss and stimulate growth. You would of thought when Royal Mail was privatised tge service would of been better, but actually it is worse yet we are paying considerably alot more for a poor service. In the future we will see a change with Royal Mail especially now less people send letters and cards etc.”
“Royal Mail is useless. There complaints process is useless. Links do not work. It’s broken. Old and not fit for purpose. Why do we pay for a service so rubbish RIP Royal Mail. Be gone!!!!!!!!!!!!”
“Hopeless website and thoroughly incompetent support.
Enter all the details, which can take some time for an international shipment and when you click on pay, the button greys out.”
“The service they currently provide is pathetic. They open only 2 hours a day. If you are a working person, you have to take day off work just to get your parcel. People should stop using their service untill they improve it. It is absolutely pathetic!!!”
“Terrible customer service when a parcel gets lost even though the parcel is labelled correctly with printed labels on front & reverse , which are water proof and firmly fixed with 2 lots of labels . Still
Royal Mail looses it and then sells consumers items for auction to make money from consumers losses . Royal Mail is no longer a trusted brand !”
