“Ordered plants from a company and groaned when I saw they’d been dispatched via Royal Mail as we’ve (understandably) been getting patchy service from them in light of lockdown in my neck of the woods. This wasn’t necessarily an issue... what IS an issue is that RM’s online tracking NEVER seems to work until AFTER an initial delivery has been attempted... and I say attempted. Nearly every other service provider of this kind lets you put very specific options for ‘safe places’ etc. But to do anything similar with RM it needs to recognise/accept your tracking deets - which of course it doesn’t!! So I now have a ‘missed you’ card for a date and time when I was literally sitting in my flat waiting for delivery (presumably the doorbell was too much of a taxing concept) and a load of already late plants sitting in boxes in the post office sorting centre. Am just hoping they’re miraculous plants that have evolved to exist without sunlight, water or CO2 - otherwise it’s been a total waste of everyone’s time and my money!”
“3 parcels missing in a short period of time, and some of my relatives are still awaiting Christmas cards I posted 6 weeks ago!!!
Never again am I going to waste any money on this non-service.
Royal Mail is going down. Disgusting.
Now encouraging everyone I buy anything from to use Hermes or other courier.”
“Working from home and waiting for parts to be delivered by Royal Mail is really frustrating. No deliveries for a week now and the customer service line is a total waste of time. I have got to try to order my spares from companys that use other couriers that actually deliver. Everyone is in the same situation with Covid but it only seems to be Royal Mail that cant keep up with delivering. Why is this?”
“No mail for 2weeks now, even escalations don't return a call they are a shambles from top to bottom. I know 1 Postie who's is into his 2nd holid... sorry absence within 1 month; playing games with their Test & Trace App more like. Alright for some.”
“Waiting for an item that was posted Tuesday on 2nd class registered post, it’s now Friday and it clearly states 3 working days on the receipt and to add insult to injury no tracking information, worse than useless”
“Waiting for two parcels one was posted on the 24th Dec the other only a week ago by usps in the States ,the first one arrived here on the 28th Dec ,no tracking updates at all since then ,have not been asked to pay any import duties ,no one answering phones ,havent a clue where my parcel is ,understand about covid etc but a third parcel i have on way i can track thats Parcel Force.NO excuse.”
“Website a joke, service even more so. Unsure why any business uses Royal Mail to deliver, customers end out waiting weeks for it to arrive. Currently got two replacement bank cards and three parcels lying in a sorting centre somewhere with no sign of delivery. Live in london and we haven’t had a Royal Mail delivery for over a week. I’d even rate Hermes as more efficient and reliable.”
“I have been waiting 2 weeks for a 2nd class buisness letter and still not arrived for 2 days running my post has consisted of various junk mail but no post can we ask that post is prioritised over junk mail please I received a Christmas card 18th jan but posted on 11th December not good enough”
“Waited 60mins to be connected which under the current lockdown was anticipated. Spoke with a person who simply couldn’t be bothered to update me on a parcel. Furthermore was told it can take up to a month for 2nd class post to arrive from mainland uk to uk. Train your staff to be informative correctly.”
“I have many items that I have not received for weeks now and letters only delivered once every couple of weeks, they blame COVID but my area has always been so slow and very unreliable, the service and cost is shocking, plenty of people are willing to work so why not employ more staff.”
“15.01.2021 advised my order will be delivered between 8 and 12 the following Tuesday. The following Monday received another email.at 6.30 AM to advise it will be delivered that day between 8 and 12. NOTHING. Following day advised he was sent to wrong DO and that it was on its way STILL NOTHING. Less useful a chocolate tea pot. Because of the T & C there is nothing anyone can do about it. A disgrace.”
“I waited and watched for my parcel to be delivered then at 11.47 am I received an e mail stating they tried to deliver but could not as no one was in as there was no parcel or van in sight and ive been watching out my window since nine am
Have to reschedule my delivery to the local post office so i can collect and dispite this they're having the cheek to make me wait another two days on top .. as well charging me for collection”
“What a disgusting service took my money, canceled the order issued no refund with no means of contact this side of 2021. No longer deserve the right to use Royal.”
“When I see that something I ordered has been posted via Royal Mail, I breathe a sigh of annoyance that crescendos into an exclamation of an expletive. I can't help but contemplate what transgression I had committed to offend the seller so much that I was punished with them putting my item in the hands of Royal Mail. Then comes days of frustration climaxing in the receipt of my damaged package. At the time of writing, I still have more packages in hell (mail centres) including an 8 day old Royal Mail "1st class". The only redeeming factor about Royal Mail these days is at least they aren't Hermes, hence two stars and not one.”
“Still awaiting delivery of item,
been in your possession for 9 days now!! absolute terrible service and you've got the cheek to increase your prices!!! What a joke!! Royal SNAIL!!!”
“If I could give no stars rating, I would.Royal Mail is without doubt totally useless.The only times throughout this pandemic that I have a problem with a delivery,you guessed it, it's Royal Mail.Parcels just don't turn up, can't get through to customer service,they are not worthy of custom from any company.USELESS!!!In future I will not buy from any company that uses Royal Mail as a carrier.”
“Been waiting for a letter for TWO WEEKS NOW. Covid can't be blamed for this weak pathetic company. Even before COVID anything to with royal mail was a gamble if it would arrive on time. All other delivery companies are still doing next day. RoyalFAIL needs to be sent into liquidation and the government needs to step in and get this sorted. This is beyond unacceptable. No mail vans have been around in days!!!”
