“Parcel not delivered, letters lost in post, including 2 recorded delivery. I can't understand how you are still in business, you realy need to look into your delivery service.”
“Very poor, they dont answer phones, after 45mins I gave up waiting
Website cannot recognize some tracking numbers
No update on parcel delivery
Very disappointed”
“Royal mail tracking is terrible. I paid £13.50 to send a package to China which has taken over a month and the tracking info on the website is incorrect. I will never use this poor service ever again. Absolute mess.”
“Horrible!!! We are a business customer and we wanted some very important documents to be delivered at Companies House Gibraltar! A week later, the items are still sitting in their Gibraltar sorting office. They are not being delivered! We paid almost £10 for this appalling service! BEWARE! Use courier instead!”
“Absolutely terrible. They delivered not one but two of my packages to someone else - they were worth £60. It will be better if customers start boycotting sellers who use royal mal.”
“Had a parcel delivered to my green wheelie bin on the 12th of December pity i was on holiday until the 19th and had asked my neighbour if he would put my bins out while i was away and he did but the postman had left a little card tell ing me where he had put my parcel On the 20th i phone to complain and was given a complaint number and it would take 30 days for them to sort out heard nothing so phoned them back only to be told complained closed as i had now received my item on the 23rd i did ask for the name of the poor member of staff that had the horrible job of retreaving my parcel from the tip but they did not have a clue what i was on about so i was told the complaint was closed that was it was resolved i was the person out of pocket and not even sent a letter of apology great service not.”
“I buy old photographs and prints online. The tracking numbers I am given work for all delivery companies apart from the Royal Mail. Nearly every time I paste the tracking number and get a message saying they can't provide information right now and to try again later. Having to get through that authentication screen each time is an added irritation when I hardly ever get what I need! Why can't they get their act together? I don't accept that it's the seller's fault as it doesn't happen with other delivery companies. I also find the blithe reassurance on the RM site, when the information is not forthcoming, that we're not to worry and the item is on its way very unprofessional. This is just not good enough.”
“No email address or live chat functionality. Website is unclear, difficult to navigate. Specific issues cannot be addressed because it's almost impossible to access any kind of customer service. Worthless. Even parcelforce and hermes are better than this.”
“Absolutely shocking service!! Got e-mail two days ago to advise my delivery is expected between 9:03-11:03 that day. So of course I waited in all day (on my day off work). That was Thursday its now Saturday and still no delivery arrived. The tracker on-line useless as not updated. Do fed up I decided to ring to speak to someone, but gave up after being on hold for 25mins. Never have this problem with other delivery companies. I dread ordering on-line knowing its Royal Mail.”
“When buying online am filled with dread when supplier says 'to be delivered by royal mail! Delivery never successful first time mainly because they will stipulate which day they may decide to deliver and even if you know you wont be in you cant arrange redelivery on their app. Until they leave a card to say you weren't in which of course you already knew you wouldn't be! Then online armed with the 'sorry we missed you' card you rearrange a suitable day but they are not able to specify a time so you have to wait all day when potentially it still does not arrive. System is a shambles and outdated. Suppliers avoid!!”
“I sent a package it went half way there became unlegable in their services and even tho there was tape over the adress they sent it back to me offered me no refund or resend on their behalf they essentially took my£8.70 for nothing”
“I ordered a CD from Music Magpie 3 weeks ago and it never arrived. Thankfully they gave me a refund and put it down to being lost in the post. I reordered the same CD from Amazon instead and guess what? This one hasn't arrived either! This is either sheer incompetence on their part or they employ thieves.”
“The bread and butter of Royal mail is delivering letters/parcels. I went to The bexleyheath post office 28/01/2020 to post a Birthday card. I queued for 20 Minutes as there was only one person serving with a Que of 14 people, Once at the counter the helpful young man weighed my standard card, put it through a measuring device and asked if i wanted it first class or second. I asked for first class 80P next day delivery. ( Delivery address Croydon, 13 miles away !) Today is Friday the 31st of January, has the card arrived !!!! NO. I only send a few cards each year, and its always the same story. Royal Mail at least should be honest with customers, when sending a letter/card/parcel, they should say.... whatever service you use, your letter/card/parcel will get there whenever it gets there, there is no guarantee it will get there at all ! Im surprised RM are still in business.”
“Impossible to complain to RM as they deliberately send you round in circles on their website. I posted a written complaint to them with photos, showing how the postman throws all the mail on a shelf rather than post it in the individual postboxes in a block of flats in Manchester. Parcels and important mail are constantly disappearing. My complaint was completely ignored. This has been going on for years! (They even put a Citizens Advice phone number on their website rather than a RM one - disgusting organisation).”
“I ordered a small item online, itwould have easily fit through my door. The item was not of much value I admit.. When I tracked to see where it was It said it had been delivered 3 days earlier. I had not received it. On contacting royal mail they said basically it had been delivered and I could do nothing about it. So I pay for their incompetence not happy ar all”
“Royal Mail left my parcel outside I complaint few days letter one of the delivery post men out nose boggie all over my letters very disgusting maybe don’t complain because staff will know it’s you and will try to harm you”
