“We have ordered something on a website 2/3 weeks ago, we received an email saying that the parcel was delivered without even say where. No card was left, anything. We went to nearest post office but they said that if someone “miss the delivery”, the driver wouldn’t leave the parcel by the PO. So he told us to go to the area competent Delivery Office. We went there, while trying to figure out where was the package while putting some number somewhere on the pc. She came saying that they couldn’t find it even if it was there so they asked me to leave my phone number saying that the competent manager would have called the day after. Today is the day after, no one has called, the office is close so not the even the call center is worth calling. Good job.”
“A total disaster !!! Still waiting for a tracked package which was shipped by the seller on Nov 2nd and had to be delivered in 3-4 days- a child`s birthday present which has been missed . I have been on the phone for >3 hours and called several times with same results: no answers. From the tracking system, I get the message that the item has not been processed yet - since Nov 2nd? I tried the mobile tracking service as well - totally useless, can`t even pick the No. correctly and impossible to raise a complaint online as recipient. I appreciate all challenges posed by COVID-19, UNACCEPTABLE though the level of disservice with a pandemic which is on since 9 months! They are Totally unprepared.”
“Ordered an eBay item dispatched 8th November 1st class signed for was expecting it today and now I will have to wait until Monday for it to be posted. Completely utter garbage of a service. :@ you can't keep using covid as an excuse! Shopping centres are coping just fine with social distancing in place so why not the Royal Mail?”
“Terrible service, after receiving a message to say my parcel will be delivered between 10.30 and 14.40 I waited up all morning after working 12hr night shifts only to receive an email at 11.30am saying “failed delivery at 07.55 There was no card through the door, so I can’t even go and collect it from the Royal Mail depo! I called to complain but I got was an apology and a reference number! No offer of help, ie when I asked if they can call the depo to at least let them know I’m collecting the parcel I was told they can’t do that because their busy at the depo!! So now even though I work shifts days and nights I have to sort this mess out myself on very little sleep! Dire service that needs bringing into the 21century”
“Terrible service, after receiving a message to say my parcel will be delivered between 10.24 and 14.24 I waited up all morning after working 12hr night shifts only to receive an email at 11.30am saying “failed delivery at 07.55 There was no card through the door, so I can’t even go and collect it from the Royal Mail depo! I called to complain but I all I got was an apology and a reference number! No offer of help, ie when I asked if they can call the depo to at least let them know I’m collecting the parcel I was told they can’t do that because their busy at the depo!! So now even though I work shifts days and nights I have to sort this mess out myself on very little sleep! Dire service that needs bringing into the 21century”
“My package hasn't moved in 7 days on their website. They won't answer the phone the SMS doesn't work and apparently emails take 2 weeks to respond to! Disgraceful!!!”
“Usual case of Tracking not working g and parcel overdue.
What a rip off company they are. Nothing to be proud of anymore.
My advice use private sector companies”
“An update will only be provided when we attempt to deliver your item
Pointless tracking system.
Every other service provider has a tracking system that tracks everything from dispatch to delivery.
What use is a tracking system that tells me its been delivered? I know its been delivered because I have it in my possession.!!!”
“I reckon they are allergic to my doorbell. They never ring the door to check if there’s anyone inside, instead just left a notes and leave. The same happens even when I have clear instructions of the safe place plus give them my password of front door. I wonder how the company is not closed down with the kind of service they provide.”
“My package was not delivered because I was out. They didn't left any card. the item was sent back to National Returns Center instead of the seller. The seller made a claim and they answered after more than 1 month to say that I could get my package back in maximum one month from delivery date. Absurd! Would put 0 stars if possible. Do not use this service!”
“Shambles two parcels sent track48 and track24 ,one over a week seems to be going backwards and forwards between Bristol and Gloucester,the other not moved from Leeds in to days.Both presents to add insult to injury a card sent over a week ago has not turned up either,zero customer service”
“Don't bother to send signed for as waste of money I've sent 2 parcels signed for which constantly say in transit I the so called tracking information 1 month later still in transit I could of walked them there faster .customer service useless 45 min wait to get through to be told what I already know question is who's stolen them !!!
Find a company that actually does the service you pay for”
“Since my review a couple of weeks ago about my Grandson's birthday present going missing even though tracked; things went from bad to worse.
My son managed to get through to his local sorting office 2 weeks ago, after holding on for nearly an hour. He explained that the delivery had not arrived and his CCTV proved there was no delivery on the day. He also advised the signature on the tracking information they proovided was not recognised. They advised that they would have a GPS location (satnav) of where it was delivered. They checked while he held on and they advised that it was delivered 1.1 miles way from the correct address and so would speak to the postman to sort this out and report back within 3 days.
Yes, you've guessed it, 2 weeks later and they haven't reported back.
Fortunately 3 days after it was supposed to have been delivered, a very kind lady knocked on my sons door and advised that she had just returned from holiday and found the parcel on her door step.
This incompetent service is not fit for purpose, should be disbanded and handed over to the private sector, where service matters.”
“Rubbish service if it can be called service. Got email saying parcel would be delivered today if out here are options. Chides safe place and date defaults to tomorrow. Get another email sorry parcel couldn’t be delivered to my safe place , choose options. Did that Bute’s sage came up, you already have changed delivery. Come home to card saying item too big for letterbox and an email saying chose delivery option, go to do it, no record of previous choice made, earliest day is Thursday when I’m at work so have now chosen Saturday. And they wonder why they are in financial trouble? Why other forms who actually have viable websites and are customer friendly are beating them into the ground? They have no contact number,only unhelpful “helpful” read yourself to not find the answer questions. Royal Mail is not royal, doesn’t deliver a service and delivers my mail at random times of the day or evening. What a useless “service”.”
“Delivery mans extremely rude, didn’t wanted to deliver item even though i was begging him to bring it up as item was one day late and i was in the middle of an important lecture, i went downstairs to the main entrance he wasn’t there he was sitting in his car across the street i had to wait even further for him to get out find the package come across the steer, took his time even though i was rushing to get back, when i asked him is it because the covid he didn’t came in the building although he didn’t wore any mask either, he said no it’s just too many apartments and he couldn’t be bothered to find the apartment and deliver it properly even though we have elevators also. i had many many experiences with delivery man don’t even ring doorbell just leave the letter in the box stating i wasn’t there when i was. every delivery man i’ve met from royal mail are extremely rude and not helpful at all. disgraceful service, the worst on the field. I get deliveries for work every day from all sorts of companies, every time i see its royal mail i know i will have a hard time actually receiving this.”
“Complete rubbish. Sent a parcel first class, a week later the recipient is still waiting. It seems that even to get a parcel delivered, never mind on time, you have to pay for a special tracking service otherwise they just don't bother”
“My parcel was "lost in transit" even know it didn't leave the royal mail depot second time getting a replacement for the item "lost in transit" was suppose to be delivered surprise suprise it never turned up so stupid!”
