“Ref:1-8754468859
A truly terrible company to deal with. I recently stayed in to take delivery of a watch I ordered. I didn't leave the house and have 2 working doorbells. So I was suprised to receive an email saying my item had been delivered. It certainly was not nor was a slip posted detailing where the parcel was supposedly left. I contacted royal mail complaints/ customer service department, I spoke to a lady named Holly, I was told that the Item had been reported as delivered but Holly then said she could confirm that this was not the case. I was then given a reference number and told to wait 3 days before contacting the retailer and informing them of the situation, and sharing the mentioned reference number. Which I did, the retailer informed me that there own investigation would be done that could take 10 days.
After speaking to the retailer once again I contacted royal mail, I failed to get the name of the male representative, I told him I had spoken to the retailer and that they would investigate the incident themselves. The royal mail rep then said that was normal and that it was common procedure. And that it had been delivered to the wrong address and that royal mail would accept responsibility as it was without doubt error on there part.
I was never contacted by royal mail nor the retailer, after more than 10 days I made contact with the retailer and was told royal mail denied any responsibility and that they had washed there hands of it, at which I was offered a refund by the retailer as sadly the watch is no longer in stock or on offer any longer.
I contacted Royal mail once more in an attempt to get an answer as to what went so wrong with what should have been an impossibly simply parcel handover.
I was informed the postman said he definitely delivered it and left it on my property(where she could not say) and took photographic evidence. I requested to see the evidence and the lady said the photo was taken of the item in the postmans bag. How that is to be considered evidence Im not sure. I asked why no effort was made to hand the Item to me in person and was told that it was normal for items to be left in a safe place if the recipient is not able to take possession. I informed her once more that I was at the property for exactly that reason. She then said something to effect of "what can I say, things didn't go as they should have but that there was no wrong doing and I got my money back so its a happy ending and hopefully a one of, is there anything else I can help you with today" The result, yes I got my money back no thanks to royal mail, I didn't however get the watch I had been really looking forward to getting at a great price and ended up on the phone for 3 hours+ and wasted most of a day waiting in for a delivery that remains undelivered(to me). Between this incident, leaving my outside postbox lid up on occasion destroying mail due to weather ingress and leaving a package leaning against a poison laced rat trap I for one have completely lost confidence in royal mail and genuinely fret when making a purchase and been made aware of royal mails involvement causing undue anxiety and stress.”
“LOST AN £800 PARCEL - NO COME BACK!
sent an expensive parcel on the 30th of December valued at £850 on a 24h tracked and signed for service to an eBay customer...
Today's date 11th January. After trying to chase royal mail for days I finally get through on the helpline to be told simply and abruptly they have my parcel at the local parcel center but will not make any effort whatsoever to locate my parcel and I need to make a claim to the maximum value of £100 pounds.
I WILL NEVER USE ROYAL MAIL AGAIN!”
“AGAIN… I am waiting for medication, I payed for 24hr tracked to ensure this would be here today. It took 13hrs for it to move from the NW superhub to Preston which isn’t far. Now it’s been sat In Preston all day waiting to be moved to my local depot. You’re an effing disgrace of a company and should be ashamed and appalled at the service you bring to this country.”
“Took months to assemble donee, keeper, witness signatures for P of A. Posted tracked signed for to OPG ( just short £8.00)postage. Royal mail lost the package, starting again- have to pay OPG again, and wait up to two months for OPG to refund £162 on advance payment for lost original P of As. If RM cannot do medical & legal material, what is it for?”
“Disgusted. Had important post so went for international track and trace with a promised arrival time period of 3-5 days. Was posted on 19th December, still hasn’t left the uk on the 5th January. Livid, if they’d been honest I would have used dhl, yes it costs more but it’s here within 24/48 hours and they don’t lie”
“The shop confirmed that the package was delivered on 9 Dec 2022 and provided a tracking no. The package never arrived as of today (3 Jan 2022). A slow and unreliable company!”
“Royal Mail, unable to deliver a simple but very important document to Dublin from the UK.
Totally useless and inept company that should be shut down with immediate effect.”
“I mailed 1st Class, Signed for a parcel in early November this year. it was never received I checked their tracking system which advises it was delivered the next day but to the wrong address, they have denied receiving said parcel. Since then I have had 3 useless telephone conversations (after waiting nearly 90 minutes for calls to be answered) to be fobbed off with promised phone calls the next day which never happened. After 2 blistering emails finally customer services emailed me back and confirmed yes it was delivered to the wrong location but they had sent their operative back in to retrieve and it had been redelivered to the correct address. All lies it never happened! where is my parcel Royal Mail who has it?”
“I have sent a Christmas present to London and when I track the package it says that it has been delivered and the people I have sent the package to have not received anything🤷 what kind of company is this?😔 Does anyone know what I need to do to get the package to delivered??😔😔”
“Posted cards in good time for Christmas delivery (12 Dec) none have arrived at their destination, neither have I received many that I know have been sent. Dreadful service, time for a viable alternative to Royal Mail.”
“HORRIBLE PEOPLE who provide with MOST HORRIBLE IRRESPONSIBLE SERVICE. WANT TO KEEP THEM AWAYS IF IT'S POSSIBLE.
I did receive NOTHING for a several months because postmen lazy to push the correspondence inside a flat through the letter box! They leave all private letters in half in a letter box that everyone can steal them. That is what happened...all my private letter were stolen due to neglected, irresponsible actions of Royal Mail staff.
They either leave all parcels outside of the flat for everyone to steal them. I DON'T WANT to have my parcel to be irresponsibly delivered near my door flat! I prefer to have it safed to pick it up by myself!!
Lazy, horrible, irresponsible, neglected people!!!”
“Ordered parcel that was sent 3rd Dec arrived 22nd no good now for christmas. I have not one bit of respect for royal mail .Get rid of them all start a new company .No thought for family's or small business at Christmas you sad twats”
“Ruining families Christmas… selfish c**** I truly hope people stop using Royal Mail and the selfish pricks will be down the job centre after Christmas”
“like many people here i order items with in good time for Christmas and allowing for
strike action like the 24th November but i believer that postal works a deliberately delaying post to annoy the public i posted 1 item 48hr postage on the 24th Nov. which turn up on the 19th Dec. and another item in which the tracking gets updated every 2 weeks as it slowly works its way through the system .i will no long use retailers which use royal mail.”
“I paid for some medication to be delivered days before strikes as advised, it got sent via tracked 24. It’s still sat in Preston not even made it to my local depot before tomorrow’s strikes. You idiots want a pay rise… I wouldn’t pay yous in buttons!!! Useless striking right before Xmas… not only me being affected but kids waiting on presents! You’re a disgrace… remove the royal! You don’t even deserve the word mail. Effing waste of space!”
