“Absurlute rubbish,letters just left in regional mail centres .have been told this from post delivery people.
Keep putting prices up ,wonder if it's just to fill there pension black hole.
Should be ashamed to be called royal mail.
Rubbish.”
“Your webpage is utterly useless:
Entering the tracking ID here https://www.royalmail.com/track-your-item/portal/rm/track#/ only works sporadically.
You don't even give ANY information about about the tracking information of the parcel when passed on to another delivery company.
This is what happens when you idiots sell yourselves out to the bloody Americans. Shame on you. Shame on the Tories!”
“Click and collect service. The word begins with C and ends in P. Have tried to use this service due to being one of the vulnerable people in lockdown and run an eBay site. This appeared as what looked like a good idea, and certainly has been fraught with failed collections and 35-40 min wait on the VERY POOR CUSTOMER SERVICE LINE and then only to be told to call back the next day and rebook the item for collection the following day, this then making the parcel delivery some three days late!! My feedback is starting to show late deliveries due to their incompetence and bad management. If you offer aa service and don't have the manpower then you need to look at the management team and sort it...this is what a manager does! Am sure Royal Mail does not read this as there are too many BAD reviews and issues, OR, if they do they are not prepared to look at the problems and see what can be done. This is usually a simple logistic problem that can be resolved by looking at the grass roots OR look at the base of the tree and see why it's rotten before it falls over!!!”
“Pathetic mail service... Been waitng 2 weeks for an eBay order opposed to 3 days using Royal Mail 1st Class Signed For! Customer service is totally useless as they do not respond and don't even provide an email address. Only courier I've had problems with as none of the others seem to be having any difficulties delivering on time.”
“Terrible service, waiting for my bank card now it's taken too long and has to be re sent. As a key worker don't have time to walk in to the bank so left me struggling. I have zero hope when I get home from work my card and post will be there. You pride yourself for working through the pandemic but for the service people are recieving you might as well shut, to be honest makes no difference to me or many because there is no service for months now.”
“Horrible service. Some of our Christmas gifts still lost over a month overdue.
Redirection service appalling. Website not functional. Letters delivered late, and sometimes to the wrong address. Rude staff. Forced to register with Royal Mail ,but our details are not safe and even when you unsubscribe, you still receive emails from them for surveys and marketing. When you demand to delete account, your details remain on their data. Just appalling.”
“Have a letter of mine since 30th Dec 2020. Never delivered it. Left me a red note. Booked redelivery to my home address. Still haven't received. Many calls. Much wasted time. Why choose royal femail as a parcel del service? Use Fed Ex or UPS.”
“So, the parcel was delivered apparently, despite waiting in and then getting an email saying it was delivered, it wasn’t. So I clicked on the help link in the email and was sent round in circles until I finally realised the help section was designed to be as in helpful as possible and something of a deterrent. Currently on the phone in limbo listening to Bach and his orchestra trying to call me down. It seems traditional that everything but the Queen that has royal in is its title is a by word for terrible service.”
“‘RoyalSnailFailMail- parcel posted to 60 miles away on 7 Dec 20 for childs Xmas Not delivered by 23 Jan 21. I know Lanark sorting office has claims of ‘Covid’ - parcel stolen? Tracking system not fit for purpose. Hint - don’t type in dashes, try 0 (number) then try O (letter), use magnifying glass to check if receipt shows a ‘B’ (letter) or an ‘8’ ( number). Even when you get through to answer you are none the wiser. Why don’t they want to provide user-friendly, useful track and trace system? I am looking for a reliable alternative SERVICE as RM make it nigh impossible to contact them by ANY method.”
“Ordered plants from a company and groaned when I saw they’d been dispatched via Royal Mail as we’ve (understandably) been getting patchy service from them in light of lockdown in my neck of the woods. This wasn’t necessarily an issue... what IS an issue is that RM’s online tracking NEVER seems to work until AFTER an initial delivery has been attempted... and I say attempted. Nearly every other service provider of this kind lets you put very specific options for ‘safe places’ etc. But to do anything similar with RM it needs to recognise/accept your tracking deets - which of course it doesn’t!! So I now have a ‘missed you’ card for a date and time when I was literally sitting in my flat waiting for delivery (presumably the doorbell was too much of a taxing concept) and a load of already late plants sitting in boxes in the post office sorting centre. Am just hoping they’re miraculous plants that have evolved to exist without sunlight, water or CO2 - otherwise it’s been a total waste of everyone’s time and my money!”
“3 parcels missing in a short period of time, and some of my relatives are still awaiting Christmas cards I posted 6 weeks ago!!!
Never again am I going to waste any money on this non-service.
Royal Mail is going down. Disgusting.
Now encouraging everyone I buy anything from to use Hermes or other courier.”
“Working from home and waiting for parts to be delivered by Royal Mail is really frustrating. No deliveries for a week now and the customer service line is a total waste of time. I have got to try to order my spares from companys that use other couriers that actually deliver. Everyone is in the same situation with Covid but it only seems to be Royal Mail that cant keep up with delivering. Why is this?”
“No mail for 2weeks now, even escalations don't return a call they are a shambles from top to bottom. I know 1 Postie who's is into his 2nd holid... sorry absence within 1 month; playing games with their Test & Trace App more like. Alright for some.”
“Waiting for an item that was posted Tuesday on 2nd class registered post, it’s now Friday and it clearly states 3 working days on the receipt and to add insult to injury no tracking information, worse than useless”
“Waiting for two parcels one was posted on the 24th Dec the other only a week ago by usps in the States ,the first one arrived here on the 28th Dec ,no tracking updates at all since then ,have not been asked to pay any import duties ,no one answering phones ,havent a clue where my parcel is ,understand about covid etc but a third parcel i have on way i can track thats Parcel Force.NO excuse.”
“Website a joke, service even more so. Unsure why any business uses Royal Mail to deliver, customers end out waiting weeks for it to arrive. Currently got two replacement bank cards and three parcels lying in a sorting centre somewhere with no sign of delivery. Live in london and we haven’t had a Royal Mail delivery for over a week. I’d even rate Hermes as more efficient and reliable.”
