“i had send the SIGNED FOR letter on 1st sept 2021 to be delivered to leicester, till today is the 9th of sept it is still not been delivered, how wonderful service, big big promise but 3rd class service, will never use it again better to go other couriers”
“three different parcels ranging from over two weeks ago to five days ago dispatched first class nothing has arrived .
Postman tells me parcels stacked high in sorting office , why do they not let us know if there is problems and stop treating customers as a insignificance .”
“Anonymous
I work for Royal Mail and I have mental health management are bullies no duty of care people stealing things managers bending the rules to make sure as much goes out as possible can honnestly say worst place I’ve ever worked needs a clear out of management there’s more management than posties only here cause the money is good”
“"international tracking". If that means as far as UK border then yes, if it means you can't track as soon as it leaves the country then then there is no way to track abroad.
Paying extra for "international tracking" is called fraud in my world, charging extra for a "service" that non existent. Don't bother to buy, avoid.”
“Shockingly bad company through and through. There's nothing positive to write about this joke of a business. Shame I cannot give it 0 stars which is what they deserve.”
“If you like waiting in all day for a tracked parcel that doesn't arrive then the next day spending over an hour to speak to customer services to find out they haven't got a clue what has happened to your parcel then royal mail is the company for.”
“There was a problem with the delivery of my parcel. Customer services said they could easily sort it and deliver it correctly. It was delivered but to a random address.
Second call told me that the first agent was not being honest as he had no ability to help me. They said they should have been returned to sender. This was followed by, ‘Is there anything else we can help you with today’.
When I asked to escalate the complaint I was stonewalled.
A complete joke!”
“If I could give Royal Mail 0 stars I would. In my opinion it needs a complete overhaul with new management from the top down. I send orders daily for my online business and the service is so unreliable it’s not even funny. 1st Class is completely hit and miss- sometimes arrives next day, sometimes after a week. Roughly 1 in every 10 parcels go missing completely. It’s a disgrace that UK people have such a poor service for sending letters and small parcels. It can’t all be blamed on the COVID pandemic, either, as it was no better before then. They are not afraid to keep raising their prices, though- totally overpriced without the quality to match.”
“Paid for signed tracking first class. Tracked it a few days later. Says still at post office. But the cheque that was in the letter that I sent had been cleared at the bank. So obviously it had arrived but with no update”
“I only seem to get mail once a week, strange when I know two places that posted letters first class. This is now over a week and one of the letters contain something that is required for Monday and I am only 10 minutes from where it was posted from. If I don't get this letter today, I have to phone the company back.
I have sent emails to Royal Mail, one I have received, says a need to wait ten days and then contact the firms. Also told it was a problem in my area, which is a joke, the sorting office is again about 10 minutes from my house. Really poor service and first class mail a joke. Would give no stars if I could.”
“Had my prescription sent Tracked 24, marked with Chilled Items.
Got notified next day delivery but dud not arrived.
Item actually arrived 4 days later and ice packs were defrosted.
Had to resend.
Riyal Mail not helpful and couldn't comment in tracking information.”
“I am always waiting for letters and deliveries much longer than I used too. Which is not ideal when you are waiting in important documents or have paid extra for a 1st class delivery . I get mail twice a week and it’s usually like it’s been collected for a couple of days before they finally get around to posting it. It’s awful and the service has got worse since it got floated.”
“Why is it so difficult to actually find a Royal Mail post office to send a parcel? They don't deserve to use the name Royal. A once good service is nothing but an expensive farce now.”
“As usual Royal mail is useless supplied with a tracking number but says can't be found try again tomorrow
Times when the tracking number has worked you get a message your parcel will be delivered between 08.00 hrs and 20.00 hrs, sort yourselves out before customers ditch Royal mail since being privatised profits more important than customers”
“Customer service was brilliant to me, price was awesome, delivery was so fast but specially happy as they handled my parcel with lots of care, and I do appreciate it. Thanks Royal Mail.”
“Parcel said it had arrived and been signed for. No way on website to chase it. Contacted Marks and Spencer they tried to make contact 3 times with no joy. They said they will send a replacement. Absolutely rubbish service. I was in all day on my drive doing my daughters wedding flowers so I know it wasn't delivered. No way to vent my anger. Really don't even want to give them one star. Just as bad as Hermes!!!!”
“Royal mail use to be a great service but now they're way overpriced and can't seem make deliveries. Tracking is pointless as it just says "we'll try deliver it today" but many times now this hasn't happened. Paid for a next day service for important flowers that were never delivered. Literally myhermes stepped up their game and royal mail took their place as the worst courier service.”
