“Royal Mail takes weeks to deliver an item using Covid 19 as an excuse wheras other firm's like Hermes took only 3 days to deliver a bigger parcel Its not on never again royal mail!.”
“Losing packages, just a wasting the customer time and the companies money because the customer will get a refund and may order again from that same company.
Rubbish mail company nothing royal about it, ever since it became a private company it's gone down the pan.”
“All others are coping in the crisis, The word Royal needs to be removed. Tracking is rubbish and I know of many ebay businesses that have gone bankrupt because of these jokers. Others deliver on time---- Why cannot these jokers do the same!!!!”
“Worst delivery company ever! Tracking info absolutely useless, waiting for a parcel for so long, last fri been delivered to the wrong post office! Even though this is half an hour from where I live they have rerouted it! No other infination for over a week, where is it?! It’s a £125 item should have been a 48hr delivery, gid knows where it is, two more parcels not been delivered either and no tracking info, yes I know it’s a difficult time but other companies are delivery ok.”
“as a person who has to post items regularly ,i will never post via Royal mail now,too expensive ,cant guarantee to even get to its destination on time ,terrible service .the Royal mail used to be a service to trust .but now its a shambles.customer service ,what customer service .
use other companies like Hermes ive never had a problem yet”
“the royal mail has been bad for years ,you pay your money expect a service and you just do not get it.missing mail .late deliveries
first class prices and not even the decency to give us a 2nd class service ,it was bad before covid19 now its just horrendous ,packages not received after over a month. id rather pay for a courier company now ,at least i know it'll get their on time. Royal Mail was something you could be proud of at one time, but no more its a mess”
“The service simply doesn’t exist.
I’ve ordered something 4 weeks ago.
The company I’ve ordered from is like 2km away from where I live.
The parcel never arrived.
The company was so helpful and sent second delivery fist class this time to make sure will arrive.
I truck the order and the status was.. we tried to deliver but no one was in.
No card left, nothing. Well they never did come to my door step.
It happened before and it will happen again.
I tried the post office near me and they told me to go to different location. I did tho and my parcel was finally there.
The lady asked me for ID and a proof of address. When I’ve sawed her my flat contact on my emails she said that she want this printed and not in the phone... of course she didn’t give me the Parcel. This is a joke is not a company that the country rely.
It’s a corona virus situation and we should stay at home. Not going back and forth trying to figure where the parcel is.”
“This is a criticism of the website. We posted two packages to Spain in March. One arrived after about 10 days. The other didn't so we made a claim for compensation. Had one of those no reply email confirmations. The parcel then arrived so I tried to cancel the claim via the website. I just went round in circles, nothing I tried let me cancel so I resorted to sending a note to the address for sending more information. Absolutely hopeless.”
“Absolute nonsense from the delivery people just sent me a message saying sorry the address was unaccessible and then they go on to say it didn't seem like there was anyone there. That's rich coming from them considering they can always access the building when dropping letters but parcels all of a sudden are a problem. Absolute joke of a company I wish they could just get rid of it”
“I actually won't order from a company if I see royal mail as courier. I've had so many problems with them, they don't even post card though so I can collect. Never come across such an incompetent company in my life”
“I've been waiting for post for 10 days nothing . My neighbour who lives 3 streets down gets all her post on time fro the same postman . Being ban elderly lady I have tablets and health medication sent this way as I have underlying health conditions and have to self isolate
Terrible service i undersrand its unprecented times but thus is
getting rediculous . I bet the people in the big houses get their post shame on you royal mail .”
“Actually there are no customer service it is just a machine which still repeat same options to end up with the sentence “you can visit our website .......” !!!!!!
It is the worst customer service I’ve ever seen no one there to help you if some things go wrong”
“Royal mail are the worst delivery service ever! Website is shocking and recorded deliveries ALWSYS go to every address not mine! Even trying to make a complaint is a tireless exercise, theres nothing royal about this service!”
“2 orders from Amazon,one delivered on time with perfect tracking. The other was being delivered by Royal Mail. This stated delivery no later than 8pm? As 8pm pasted I receive message on Amazon saying item is now running late and will be delivered in next 3 days? Always an issue with RM and never with Amazon delivery. Why do Amazon bother as RM are letting customers down when they have a brilliant service themselves??”
“website is shocking, doesn't function properly constantly crashing. cant even track a parcel without signing up and even then the tracking parcel search bar comes then disappears. sort it out!”
“Why is Amazon using Royal Mail. Their site it hopeless. I ordered hearing aid batteries on 24th March - due to arrive 27th. Still missing. Tracking order is not on RM site either. Fortunately very helpful staff at HAB hearing quickly refunded money. But I need the hearing aids. Have re-ordered, and paid extra £2.95 for tracked speedy delivery. But the RMsite today is showing nothing once again, other than I'll get them by 8pm. Which is what they said about the first order. And that was 9 days ago!!!! Amazon - geT rid of Royal Mail. They don't deserve aven one star.”
