“Ordered a package with Royal Mail Tracked 24, and 6 days later, I get an update saying it is due to be delivered today.
Called Royal Mail at 15:43 as package still hasn’t arrived, and was told there is an error on the website and it won’t be delivered until tomorrow, almost a week later on a 24h service.”
“They constantly miss delivery windows because their policy doesn’t guarantee delivery in the estimated time slot. Waiting times on support are horrendous for 2021 (soon 2022), I waited for 52min until I went through just to be told they don’t have the technology for live tracking and they’re “the bushiest company in the U.K.”. I’ve had to wait 3 days since the day Royal Mail received my item from the store for it to be delivered, and I live in London?! No support available for deaf people - I tried using texting, they don’t respond, no live chat with real human customer support available. I’d highly recommend choosing any other courier if available. I wish more companies were like Amazon - fast, reliable and with remarkable support!”
“Royal Mail had a quite small parcel on 3rd December to deliver to me. Here I am on 19th December (that's over a fortnight) and still no sign. What on earth is this company doing? Why are people still even using Royal Mail at all?”
“No post, no card, they just forged that they delivered my post and head off with my parcel who knows where. Stayed over 40 minutes on the phone just to be told that it has been logged in with all my details and wait but nothing else can be done. Im not surprised because Stevenage sorting office was always a mess but it became much worse over the years. Whats even more unique is that any other courier service in UK has drastically improved while Royal Mail has become sort of nightmare. They lost and mishandled so many parcels over the last few years that at this point i would like to advice others to stay clear of this Royal Mess and use a courier service instead.”
“Absolutely awful service.
In my opinion they are always late, never on time. When I pay for service guaranteed on Saturday until 1pm delivery arrive on Tuesday. The customer service hides behind automatic functions, making a call to talk to someone is almost a miracle. Next, tracking no. never works, worst possible service and I don't mean the holiday season. They always have problems and facing issues.”
“Paid extra for 48 hour tracked delivery. Royal Mail confirmed they had it in Sheffield at 10.02am on Wednesday morning and package would arrive on Friday. Didn't arrive and on checking tracking that Friday evening and Saturday morning it shows it as still being in Sheffield. 72 hours and over in their own depot, not moving, fot a paid extra 48 hour tracking service. Useless. The postman knocked my door on the Friday and I thought he was delivering my package but no it was to take one in for my neighbour and he confirmed there was no package for me. Royal Mail need not therefore lie, as apparently they have done to others, and say they attempted to deliver as this did NOT happen. Useless service. Businesses being let down by, in my view a, impoetent Royal Mail parcel service.”
“2 lost items within 1 (!) Month!!!
1st was my dads death certificate,
2nd pressent for Christmas what was delivered to somebody else as tracking says - delivered...
Mayby postmen should take a picture of the reciever... i dont know, at the end of the day, we pay them for service...”
“They come, don't ring, don't knock on the door, they leave the note and leave ... I stay at home and wait for them, and finally I have to go and pick up my shipment 😒 so bad...always”
“On the 2nd December I posted my friends sons birthday present. His birthday is the 11th December so I thought I had given it loads of time to arrive. I posted his present at Edlington post office using 1st class signed for, his present still hasn’t arrived and is still showing as accepted at the post office. I have sent a complaint to Royal Mail but still not heard anything. My husband went into the post office to enquire and they said it’s not their responsibility. I am so upset because the same thing happened a few months ago. You pay first class expecting the parcel to arrive the next working day. The ironic thing is I posted all of my Christmas cards the next day 2nd class through the post box outside Edlington post office and they have all arrived. I will not be trusting royal mail again, truly disgusting service.”
“I ordered hand-made kitchen shears as a Christmas gift. Royal Mail processed them through quickly and the package arrived in pristine condition. Excellent service!”
“Postal service from this depot is generally awful. Very slow delivery of parcels and letters often put through wrong doors. It's been like this for years and continues on downward spiral.”
“On line purchase of postage used to be simple/ now it’s rubbish and not intuitive. Can no longer contact local sorting office have to use National number that doesn’t answer or cuts you off. Absolutely disgraceful- I can see why people now go to private companies- I will join the. Directors doing a good job of running the company down and won’t even pay poor postie for extra rounds !!”
“Continuously not delivering mail for days at a time, then deliver all at once, losing items and taking 14 days to deliver some small packets because they missed the items in their bags and just threw them in a cupboard at the delivery office. Tired of these people and the lazy attitude. And 14 days to deliver from UK to Netherlands a small packet, with hardly any coherent updates.”
“Missed a delivery and as I work can't collect during their limited working hours. Went through rigmarole of downloading app to arrange redelivery and got through to end of process several times only to be told there was an issue please try again later on each occasion. I have previously had an issue when a birthday card with a £50 voucher was deemed too heavy so wouldn't post without payment of £1. Didn't get to the collection point in time and was told my letter was returned to sender but no return address so lost for ever . Royal Mail is a shambolic and non Customer service based entity”
