“Still charging first class rates for worse than second class delivery. It has took a week for three letters posted 1st class to arrive. They are a joke. I will be posting less letters and cards.”
“This is ridiculous.. Ive ordered an important medication for my mum heart from the pharmacy in London with the extra paid tax and supposed to be delivered today and when I tracked the number it’s said is been delivered on the address and its been signed too but it wasn’t on my address i live on number 145 and had to go and knocking on the doors and I found it on number 14 ???!!!! Why do we pay im asking?? Who is responsible for it? Because if I haven’t been able to find the people who received it my mum could be in a hospital right now !!!!!!! And the parcel was open too !”
“If I see a company uses Royal Mail I will avoid ordering with them. Their service at the moment is absolutely terrible, even more so than usual! Something posted to me two weeks ago has still not arrived. We are all considerate to the current situation but Royal Mail is beyond bad. Other companies are continuing to deliver”
“After following instructions I received via email after generating an email online, I visited 4 Royal Mail customer Service branches. All saying they don’t offer the service. So what was I told I could? When contacting customer service they said I shouldn’t have known ?????? Known what ?? After blaming me for not knowing information that was never given to me she asked if I needed any more help. I asked to be connected to the complaints team she said i need to go on the website and cut the phone.”
“Wouldn’t even give one star. Royal Mail is the most unrealisable service yet! After following the instructions given on their website, after visiting 4 branches they all act like it’s my own fault for not knowing what each location offers when that information is only shown to them. DO NOT USE THEIR SERVICES. IF YIU DONT HAVE A PRINTER. They lie in the confirmation email. I’ve been to 5 different beaches that are registered to print if labels. The lady I was on the phone to didn’t apologise for The mid direction and misleading information that is sent. She asked if I need more help after blaming me for not knowing the email they send us all a lie. Once I asked for her to forward me to customer service, she said “ go on the website “ & hung up. A complete joke. When you send things under insurance ( for an extra cost) to protect your valueable iteams, in cases that they lose it which is often, they’ll do anything to get out of paying compensation. Please don’t waste your time with them. Go find a reliable service.”
“neighbour kindly drove to royal mail depot before 2pm to collect parcels for me
Re covid they have different hours now , open 5 dys only from 7am to 9am 😡 , they are the worst service !! Other 2 days closed. O that they would permanently close across the board and be non existent”
“When i'm notified it's royal mail that's delivering im like 😱
+ they take too long to deliver
+ don't notify when their so many stops away
Beyond me why the likes of Boots Pharmacy use them , medicine prescriptions would not need to be urgent.
Their private investors need to get into drawing room n get it updated or do us all a favour & cease operating”
“Royal Mail shouldn't be allowed to deliver parcels cause service too poor.
It's us that pay for the delivery n help to pay their salaries , they can shove their unhelpful policies where the sun don't shine , that's where their policies belong.
When you order online you should be given choice of delivery company as your paying for the delivery , I'd be saying whoever but NOT royal mail. I'm going to start the ball rolling by contacting my local Councillor & proceeded up the ladder”
“I HAVE PAID FOR MY DELIVERIES & ALSO IN DOING SO I AM HELPING TO PAY YOUR SALARY THEREFORE YOU ARE EMPLOYED BY ME SO DO IT 📣
YOUR POLICY IS VERY POOR”
“My complaint, is about paying for a tracking service (£1 extra), and not being provided with that service.
Royal mail has already shown not only dishonestly, but ignored my complaint about my post arriving, opened!
Therefore, on two separate occasions over the last two weeks, my husband and I have paid extra for the tracking service. On both occasions, this has proved to be a waste of time and money, as the tracking only showed where the items were posted, then nothing else. It hasn't shown that the items were delivered, which was the object of paying for a tracking service.
My husband had posted a cheque for quite a large amount of money, it was only by checking on our bank account, that he was able to verify it had arrived, and been cashed. He has made a complaint and heard nothing!
I posted a parcel yesterday of a painting. I paid for tracking but again, a waste of money, as I only know it reached it destination, because my client phoned to say it had arrived.
If you cannot provide the service that you are taking customers money for, then don't offer it. Using Covid as an excuse won't wash either!
At the moment my opinion of Royal Mail, is that they are a disgrace, and don't care about their paying customers!”
“I was sent several photographs by a client. They were marked as being photographs, and were guarded with lightweight card to protect them. The lip of the envelope had additionally been sellotaped for extra security. The envelope was more than large enough, to hold six photographs without causing a problem.
Unfortunately when the envelope arrived, the SIDE of the envelope had been slit open from to to bottom. I do not believe this was an accident, if it was then the envelope should have finished its journey to me, having been placed in a plastic bag with covering explanation, as has happened in the past.
Luckily none of the photos were missing.
I issued a complaint to Royal Mail on 18 May, and apart from an enquiry number, and yesterday an automated email, hoping my complaint had been resolved, have heard nothing.
I understand that opening other people's mail is an illegal act. I believe my post was opened, by a member of Royal Mail, thinking that there was possibly money enclosed in the envelope, despite saying 'photo's'.
Royal Mail I am waiting for an explanation please!”
“Ordered an item on eBay a month ago. Tracking has only said dispatched all this time. The seller has agreed to send a fresh article. Another item has been sent with track and trace on it. I try to track it but the response is that it can only be tracked after an attempt has been made to deliver it. Not what any normal person would call track or trace and not much use when it has a high chance of getting lost en route.”
“You can hardly say that you can 'track' parcels. Improve this! I want to know timeframes, where my parcel is and when they're nearby. Not just that it will arrive today. Your the biggest delivery service in the UK and yet you lack the technology of the smaller companies.”
“Since lock down came into force I have ordered a lot of items online using various courier services. All items were delivered promptly apart from those coming via Royal Mail. One item was listed as dispatched by the sender through their tracked 48 hour service, zero information on the tracking and item never arrived.
I'm now waiting for another item through 24hr express delivery, its been in the Leeds mailing centre now for 36 hours with no change.... Royal Mail look like they're on the verge of collapse given the current standard of service, absolute shambles. An old man on a donkey could deliver faster.”
