“Omg this is the absolute WORST service ever !! Been waiting god knows how long for stuff that should of been here within 4 days, they dont have anyone you can actually speak to unless you have the patience to wait 50+ minutes on the phone and you can never ask the postman because they dont ever come id rate it 0 if i could”
“I had to click on one star as there was no option for Zero
Sent an expensive birthday present to my Grandson and it didn't arrive. I paid to send it tracked. The tracker says it was delivered on the correct day and gave a time and a squiggle for a signature. the signature is not recognised. The house has high definition CCTV and there was no Royal Mail delivery at all on that day.
Impossible to speak to anyone on their contact number and the website gives various options to select for a complaint and finishes up back at page 1 where I started without registering any complaint.
A terrible company with no human voice to speak to or assist. This looks like theft by whoever was supposed to deliver it and forged a signature.”
“Long queue's surly staff, really annoy them if you don't ask for proof of postage up front, why does a business think you are quite happy to have your item go missing but not give you proof automatically, then try and track, if they don't up there game 100% they will be gone, shame my Postman is fantastic.”
“First class signed for waste of time as been waiting 7 days For tracking to be updated. Don’t know if my parcels have been delivered. Very poor service ☹️”
“Terrible service - card advising item left at post office arrived 5 days after alleged attempt to deliver - International package at depot - opening times on card all wrong - appreciate some changes due to current situation but at least put a sticker or something on card to advise to check for revised collection hours?”
“They really need to get there act in order, domestic 1st class deliveries are taking a week, the covid excuse is no longer good enough, other couriers are delivering on time. they have been poor for the last three years but they have not improved whatsoever and make up the same BS excuses every time.
They should not be the main delivery service of the UK, extortionate prices for sub par service.”
“Virtually impossible to get through the to Royal Mail customer service awful music you haven’t a clue we’re you are in the Q tried 5 times this morning no chance they make a fortune in profits and don’t care about customer service they are a joke.”
“I want to give zero stars...
A click and drop delivery (to Jersey) left with them on 9th Oct still hasn’t arrived on 19th October and tracking hasn’t updated since 9th ! My eBay buyer wants his money back. My claim has been acknowledged but phoning is pointless and you hold forever and I get no response from Twitter and there is no live chat.”
“3 parcels in 1 month gone missing and I can not claim it back without the receipt of the jewelry but it's vintage jewelry what has been collected over the years with no receipt so what is the point of paying for special delivery if you can not claim anyway will use another delivery service in the future”
“It was horrible I’ve sent a parcel from UK to Egypt they told it would take two weeks maximum I waited for 16 days not delivered yet I checked the statue of track in transite for more than 10 days I called them many times they said they’ve got nothing to help me with and they don’t know where is it and I cannot complain now just after 25 days and if I did so it would take other 14 days to receive my complain. I’m not happy I’ve sent expensive stuff and I don’t know where is them now and no one knows even them. It was supposed to be my family’s presents for occasions and the occasion have passed and they didn’t get it of course um really upset and mad with that
My name: Zeinab Moustafa
Track number: RZ140953657GB
Please I need help”
“I can't download the app, it keeps saying there is an error, can't track my parcel and nobody answers the customer service telephone, so I'm stuck not knowing where my delivery is and can't redeliver or collect it, now isn't that a great service”
“I ordered a parcel from Ukraine that was posted by special delivery on the 4 August. I tracked it through to its arrival in the UK which was on the 21 August. The parcel has now sat in Langley UK for 8 weeks without moving. The parcel has taken near three months to arrive and when I phoned Royal Mail they said it should be released by customs any day now so I am still awaiting its delivery. The system is not fit for purpose use a reputable carrier and not the useless Royal Mail.”
“Royal Mail Services
Next Day delivery - 1 to 3 workings days
1st class - 3 to 7 working days (If you are lucky)
2nd class - 5 to whenever they want working days!
Ohhh, wait a second!! There is a reason behind all these delays! It’s called Covid 19. That’s the excuse for every company nowadays.
Really??????¿
Hey! But still you have to pay them the full amount for their services, no matter that they will never deliver it on the promised date!
Remember???—COVID-19
They use less people in their business and they deliver your parcel whenever they want. Less staff-same amount of work-double profit.
Absolutely useless. If I could choose 0 stars I would.
It’s been months now that I have never received a parcel on time and I have still paid the full amount for the required postage option.”
“Expecting a signed for parcel, checked online and it states the package was delivered and signed for. I received NO post today and the signiture onlineis NOT mine. No Card Left, checked all around the front and nothing.
This company is a joke, no wonder people use other providers.
Luckliy, the item value was only £20 but that's not the point.”
“Delivery once a week ! I have at least 8 parcels that have not yet arrived.
Why are we not getting the service we pay for.
My advice is to send tracked only as apparently that all that is being delivered.
SHOCKING SERVICE !!!!”
“Completely ruined my flight schedule.
I ordered a COVID-19 home test kit and had to send it to the lab through Royal Mail. The parcel had the priority sticker on, but it took them 5 days to deliver it. By the time it arrived, it was at least 2 days too late - causing me to potentially miss a flight that I paid over £4000 for.
Thanks a lot Royal Mail. I want my £4000 back.”
“Useless now
Waiting on a important parcel today that was due,
Waiting in especially
Then I get a email saying they weren’t delivering it today
Will be redelivered next working day, ok annoying......
Then a few hours later
I get another email saying sorry we missed you please collect or select another date for redelivery when they’ve not even tried to deliver, Tuesday is the first available day and my new service is on Wednesday
So annoyed and irritated by them
They did similar last month
Saying I missed a parcel dud a redelivery only fir it not to show up
And has to complain and search were the parcel was
Yes still waiting to be collected or redelivered
Unbelievably bad standards now”
