“The track and trace system is rubbish. The On line system says it will tell me if a delivery has been attempted not where it is or when I will get it. Have nearly smashed my phone in frustration when using the 0345 number. You cannot speak to a real person and the automated service is not for one with high blood pressure or a short temper. Dire.”
“I wish i could rate 0 stars. My reason for this is that for the last 7 years we had an amazing post woman, she was called Zuzanna, she was always drunk as a skunk but the mail arrived without fail. Then some jobs worth got her sacked, since then we have had a sting of temporary post people. Out mail takes upwards of 10 days to arrive.
I order a lot from e-bay and if I order packages consecutively for ten days, nothing will arrive until day 10 then 9 will turn up at once. We have had so many packages go missing I now ask the sellers to change the carrier and pay extra just to get things reliably.
The other thing that grinds my gears is that our post can arrive anytime from 6am to 5pm. Lets not even get started on the "tracking numbers" that do not allow you to track the mail, I mean what is that all about? We live in a modern machine connected age it seriously can't be that difficult? Especially when other carriers have really great tracking by default.
I get the impression that they are just the carrier by default still riding on the coat tails of their former glory when it was a real service. We use to get two posts a day now we barely get one. It's a total joke. Either they need to up their performance or we should all start using other services. I already have, when I have something to post Royal Mail is not my default.”
“This company really grinds my gears. They are inefficient, unprofessional, and seem to be riding a wave of their performance from the dim and distant past when they actually delivered on a Sunday, and did 2 deliveries a day!! It appears that Royal Mail (as a company) can do no wrong and have received a very undeserved hero status because of this bloody pandemic. In saying that the people on the ground that deliver the post do deserve some credit and aren't responsible for the lateness of the post, they are being led by bad management. I don't believe MANAGEMENT/CEO's have stepped up to the demand and looked at their processes and improved them at all!! I know for a fact they have employed a fresh batch of sorting minions for the Christmas rush (and make you go through millions of hoops before you can even get through the front door, and then give you the arse for no good reason after you have toiled away for a week when promised a 2 month assignment.......) I suggest we take a look at how we get our mail delivered, as there are many up and coming (and pre existing) companies that have looked at their processes and meet the current demand which is going to increase going forward.”
“2 parcels posted at the same time at the same post office to the same address over a week ago. One standard 2nd class the other signed for 2nd class. Only one parcel has arrived!!! And its still the signed for parcel which is delayed./lost/stolen......who knows!!!! Telephone customer helpline is dreadful and tells you no more than Google!!!!! Really unhappy with the service right now & looks very likely that my daughter will be without any of her Christmas gifts this year.”
“I'm getting sick with royal mail service!!
You are absolutely a joke!
You sending texts with a traking that not working and you ever update customers! And of course is
CORONAVIRUS FAULT!!”
“Worse app ever. After you down load have to put all your details in again. There is so much more information you need that's just not available the app is useless!!”
“How the hell has it taken so long to deliver a package from one side of Nottingham to the other ? We are now on the 6th day of your 48 hour tracked delivery..... problems EVERYTIME i use royal FAIL”
“Sent International end to end tracking. Promised 4-5 days. Now nearly 1 month on- not arrived. Tracking still showing Langley, UK.
Impossible to get through in the phone! Spent 60 min-no one picking up!!! Automated service -crap! You have to say the Reference number and each time the system picks random numbers!
Where to complain???”
“Sent twice. Second time using recorded delivery. Both failed to arrive. (RM say that it was delivered- NO it was not - on both attempts) I put in a claim online, fobbed off with bull. The time elapsed to put in a claim is sufficient, yet you won't accept it. Incompetent or ???????”
“I’ve had so many problems with Royal Mail. Track and trace not working, app not working properly, website problems, parcel not being collected when they said it would be, it’s just rubbish!”
“Waited in all day for a parcel that Royal Mail have said will be delivered by 11:45am it’s now the evening and nothing. Even your tracking app says it will be delivered. Absolutely awful service. Do you think just because you have the royal crown you can treat customers like this?”
“I was told my parcel was delivered on the 17th of November! After enquiring with the company several times; where is my parcel.
No parcel was delivered in that day- as family members were home all day and evening. Yet, Royal Mail have tracked my parcel was delivered to my address!
No paperwork was posted as they supposedly delivered the item.
Why should Royal Mail be allowed to deceive??? Enough is enough!!!”
