“This saga began with a 'To Pay Notice letter of £1.50. This was paid on line and the saga took on farce !! First it was supposed to be delivered to our local PO. Notification received it was there but no it wasn't !!! In between strike days we eventually ended up back at the depot (Redfern Road). Produced a receipt re payment BUT our jobsworth wouldn't accept it. I have no idea what planet' s charter re mail he was quoting but he was possessed by the computer. Little Britain 'Computer say No' came to mind. My wife then paid again making an excess charge now of £3 for a letter which had 2nd Class paid already; expensive letter !!! We then finally see this mail and it is a standard letter sized envelope containing a small pamphlet. Apparently our guide into madness told us it was the computers 'fault' as it deemed the letter overweight ??? Have to say a somewhat pathetic state when employees' are run by the computer and cannot use their own 'common sense' !!! Also phoned Customer Services for help and first time told (by a robot) 40 minute wait and then when phoned 2nd time an hour wait. How has the once proud Royal Mail fell this low”
“Dreadful service - starting to believe that Royal Mail should be disbanded and the Royal Warrant removed. My poor experience is not an isolated incident and telephoning customer services is a joke - the worst (no understatement) customer service experience I have ever received from a company. I will endeavour to avoid Royal Mail for now on.”
“What a waste of time Royal mail is . An absolute disaster. If I were the boss I sack the lot of you . Who wants to work stays those don't just sack them . We are paying for a service which we don't receive. Still waiting for a parcel sent 22 Nov. DISGRACEFUL. I make sure from now on that I won't be ordering anything the come through Royal email or Parcelforce.”
“Time to pull the plug on this mickey mouse institution. A complete waste of time. All other services/couriers make the Royal mail look a joke. The general public is slowly but surely tiring of your incompetence. Strikes at the busiest time of year is unforgivable. Close it down...”
“Total waste of a company. Still waiting on my Barclays card.
But idiots on strike.
Think it's time for a new wave of postal services.....
Plus not even worth one star. Pathetic”
“Every time something I purchase is shipped by Royal Mail I shudder. 48-hour tracked should be renamed ‘get-it-in-a-week-if-you’re-lucky’.
Pretty awful ‘service’. I’ll be surprised if it lasts much longer in its current form.”
“Unreliable most of the time and on strike. If I went on strike I would not be able to pay my bills. Time to make way for the age of delivery companies.”
“Royal Mail you’re a joke, over 11 days I’ve waited, 2 more strikes tomorrow and next day. You’re not inconveniencing the company you’re just upsetting the public. Hope you’s are happy as the nations Christmas is ruined due to your greed and selfishness. Hope you can tell all the children where Santa's been because none of there presents have arrived. Krampus’ the lot of you”
“Worst postal Tracking service by far ! Absolutely useless…. !!!! As bad as Evri Hit or miss nowadays, get delivery confirmation a week later after delivery.”
“SICK OF THIS STRIKE B-S , IF THE STRIKE WORKERS DONT LIKE THE PAY AND WHAT YOU HAVE OFFERED, THEN SACK THE LOT AND EMPLOY SOMEONE WHO WILL APPRECIATE IT.”
“Someone paid £8 on 20 November to send me a package, still waiting. Postman comes in porch to use my shelf to write card to say it's taken away again. How do they think we get money to pay their extortionate prices if we're not out at work? Tried to rebook for Friday 1st but unavailable so now Sat 2nd - don't worry RM I'll cancel my food shopping to wait for your delivery which currently has a six hour window. I'd advise everyone - find another provider because these people suck.”
“I ordered something on a next day delivery on the 23rd October still not received it. The tracking system is useless, and these people want more money, try giving the service first then negotiate for more money. Royal mail your a joke”
“Parcel despatched by retailer in Gloucestershire on 17th November.
Saturday 19th, tracking shows in South Yorkshire depot.
Sunday got tracking message to say will be delivered Monday am 20th.
Saturday 26th parcel not received - delivery address Cambridgeshire.
Tracking info on 26th shows still at South Yorkshire depot.
What is happening to Royal Mail - this is pathetic.”
“So posted 3 cards from family for my Son's Birthday on Monday 21/11/22 at 7 am. All had First Class stamps & all posted in same box. Only 1 card arrived yesterday the 24th!!!! Today the 25th is strike day so no chance of the other 2 turning up!!!! First class postage taking 3 days!!! 2 missing!!! Royal Mail is doomed”
“Royal mail workers are waste of space lazy scum even when you can be bothered to go to work you damage my parcels because you have no respect for over peoples items. hope you all lose your jobs”
