“If i could rate royalmail lower I would. Had event tickets (signed postage) meant to be delivered to a post office near to my house.. instead royalmail ignored this and proceeded to deliver it to a ‘neighbour’ bearing in mind whose door looked nothing like anyones on my street. Bearing in mind these are valuable tickets and they suspiciously can’t inform me which house these have been delivered to. After 2 weeks and being told to wait 10 working days I’ve had 0 correspondence and have rang up today to be informed the tickets cannot be retrieved and I have to make a claim to the sender for them to claim the amount back off royalmail to then give back to me! God knows how long this will take. I’ve logged a complaint with them as despite me telling them the value of the tickets they had 0 sense of urgency. Something has obviously gone on with the tickets and there covering it up - there is no other explanation really. So now i’m £300 out of pocket thanks to royalmail. Shocking.”
“Items always 2-3 days late! When you go onto tracking site, won’t allow you to track. Unless delivery attempted! That’s no good if your trying to chase a parcel!! Not good at all!”
“Royal mail have always delivered on time and with lots of notice when combined with the Royal Mail app. I'm really surprised there reviews are so low on here. Local postman is friendly and always says good morning :).”
“Worst service ever. Very incompetent. Sadly that's the only mail service UK based businesses use to deliver letters here. I would recommend using Hermes instead.”
“Another parcel in Sittingbourne area failed to arrive. This is becoming a common experience. Proof of postage, and then tracking disappears and customer service not interested. Incompetents or thieves?”
“Absolute waste of time using signed for service, parcel never received by my son, it's just a joke. Where is the parcel for goodness sake??? In someone's back pocket obviously!!!! Thanks royal mail for nothing, so upset that this never got to
It's destination, still what do royal mail care, they've had the postage and service charge on top so they are laughing I guess??”
“Never leave any parcels, always have to collect from sorting office which is extremely inconvenient. To post parcels I never use Royal Mail as they never leave a parcel which infuriates customers.”
“Two book orders in the last three weeks not delivered ‘apparently lost’. I contacted the bookstore to request a replacement I asked them not to use Royal Mail again! Additionally seeing postmen/ women around my neighbourhood very rare!”
“Awful they do not care about the people on the other end receiving the parcel. No communication to say that the parcel is being delivered on which day they just come when they please and leave a note. Refuse to use Royal Mail ever again.”
“Two separate items collected from H/A sent second class signed for. Requested bring my label on both occasions. So my address visible for returns in case of non delivery (won’t hold my breath) Labels affixed by postman and scanned as shown as collected but tracking is pointless (An update will only be provided when we attempt to deliver your item) it would appear both packages have now gone missing, disappeared, vanished, pilfered ??? in a period of a week. I have already suffered financial loss as a result. For all I know the items could have been delivered left on the doorstep and no signature obtained? Do they even bother getting a signature? To add insult to injury I have to wait 14 days before I can try to claim compensation for their incompetence. That will probably be a complete waste of time, they will come up with some excuse. Third rate untrustworthy outfit, where it’s a lottery if your mail gets delivered or not. The Royal prefix should be removed.”
“Not for the first time I've had several emails from them to say being delivered tomorrow, between this time and that time , even on the mornings of the delivery , only to send another email a few hours later to say it will be tomorrow.
We plan our day around that time as most people do, or worse leave part of our premises unsecured, so they can leave the parcel in a safe place.”
“My husband has been waiting 4 days for medication to be delivered. Chelmsford MC received it on 5th July and it was tracked24, so delivery should have been within 24 hours but still waiting by the 8th.
The tracking system was useless, if I tried to phone, I was sent from pillar to post. I eventually saw a local post van and asked him if there was a different phone number to actually speak to someone - unheard of these days I know - but he wasn't sure of it. However - a couple of hours later the said van returned with my husbands medication!! To say we were surprised was an understatement but he was so kind as he actually went to look for it for him. He totally went the extra mile for us and we thank him for that. Unfortunately I didn't get his name.”
“£50 WORTH Of Gift Cards sent 1st Class Recorded Delivery , never got delivered , and the Gift Cards Company has told there were cashed online 6 days after posting.
ROYAL MAIL TELL ME I,M NOT COVERED FOR A REFUND.
DO NOT TRUST ROYAL MAIL!!!...ONE OF THEIR STAFF HAS STOLEN FROM ME AND THEY DON,T IVE DAMM!!!”
“I really don’t know what has happened with the Royal Mail delivery service.
I recently posted a Sympathy card to a family member in Norfolk 70 miles away which still hasn’t arrived 3weeks later! More recently Birthday cards sent to me 10days ago haven’t arrived.
The cost of stamps continue to rise whilst the service deteriorates!”
“I sold an item on eBay yesterday morning, I took it to my local post office in Wickersley Rotherham who have always provided an excellent service.
I shipped the piece of pottery to Bovey Tracey in Devon. It arrived this morning.
Less than 24 hours!!
Cannot fault the service provided and for small businesses that is what is needed.
Postal service 5 ***”
