“I wish I had a good review for Royal Mail, but absolutely not. My brother sent a parcel from Doncaster to me on the 17th of June 2024. After waiting in vain, I called customer care on the 30th and was told the parcel was last scanned on the 22nd of July in Glasgow. They couldn't tell me where it is. A large parcel couldn't be located! When I visited their office at Glasgow Turner Road, they confirmed the parcel was scanned OUT there but didn't know where it is and they directed us to their company at Cambuslang , we set out early the next day to meet up on getting there they confirmed that they didnt receive any parcel with my tracking number. How can a company as big as Royal Mail lose track of parcels entrusted to their care? Every time my brother and I called customer care, we received different and conflicting information. One day it was supposedly at the Glasgow depot, another day at Belfast. At one point, we got two different answers from two different staff members same day. The last call left me shattered. The staff member not only shouted at me but outrightly told me my parcel had been destroyed, without any emotions or remorse. If he couldn’t track it, how did he know it was destroyed? This was last week. It was my parcel, worth £300, gone without a trace. And they're saying I’ll be compensated £20 because I used second class service. Does using Royal Mail’s second class service mean no guarantee? I have told them I do not want compensation. I want my parcel. It had a return address and my address, yet there was no note of missed delivery, nothing but silence. My only mistake was trusting Royal Mail. I just want my parcel back royal mail or is that too much to ask?”
“Parcels never arrive on time, post is usually damaged in some way or lost. Wish suppliers would use proper delivery firms such as DPD. Always dread the 'delivery by royal mail' on supply note. And letter supply side of their business is even worse! If you can believe that is possible!!”
“Royal Mail is rubbish..
I have requested a next day delivery with myprotein. It’s been 9 days since I have ordered. I still haven’t received my package.
This is Bristol south BS4 area. These Royal Mail will email you saying no one is available when deliver. But at the time nobody has even turn up to the door. As I am literally sat at the door waiting for them to be arrived the whole day.
No disrespect but I think there are lazy people working don’t even wanna bring the parcel out of the van or warehouse. Then they will just press on their app to send us email saying they have missed you. How come I don’t even have a “we’ve missed you” card at my post box? Because they are lazy they just want you to go and collect your own parcel.
Also I have went online and update the delivery option.. requesting if I am not in please leave it with my neighbours. Even that it didn’t even happen.
So if you own a business and looking for some reviews about Royal Mail services.
I will say don’t risk your business with them. Their service will make your customer mad and there will be massive delay on each parcel. You will be in hell replying email to your customer.
Avoid if possible.”
“⭐️ is the lowest I can give unfortunately, -5⭐️ is more appropriate. Packages not delivered, tracking system that doesn’t tell you any information and, a host of other issues eloquently covered by other reviews, why are businesses still using these idiots they are a disgrace.”
“No evidence of parcel being delivered. I have an enclosed front porch and plenty of safe spaces for parcels, but the parcel has gone missing because it was ‘delivered’ here.”
“Every single time I get a message from them saying my package will be delivered on such a date at such a time, never, not once has it arrived in stated date, usually 3-5 days later. The absolute worst ever company I’ve had dealings with!!!!”
“Oh my god stupid incompetent royal mail delivery service has delivered my parcel to someone else address and I've got to wait up to 10 god damn working days to find out what's happened to my parcel this is an outrage I'm absolutely furious . And they wonder why the public are going of there heads over the phone it's because your delivery employees are incompetent and clearly cannot read properly. I'm absolutely fuming. Royal mail shouldn't even get one star .”
“Item orderd and tracking number received. As i was out that day i asked for parcel to be delivered to my neighbour
Got home card through letter box that they got no reply and aredelivering tomorrow
EVERY TIME - Useless”
“Another epic fail from Royal Mail.
Phoned to follow up -- as always, "we are busier than usual"; cue 40 minute wait.
Get through to a nice person, who can "only apologise."
Stay on the line to leave feedback, and Royal Mail is only interested in "the last person you spoke to": they make this clear more than one.
Hence this feedback to Royal Mail senior leadership, not on the person I spoke to but on the consistently lamentable failures: your business is not fit for purpose.”
“Absolutely awful. I sent a computer 24 hours tracked. They collected it as expected, and I got a confirmation that it's been collected with he the correct date and time...... 7 days later, it said the same thing, no updates...... I called the call centre, 40-minute wait.... I was told they had probably lost it and I would need to claim in a few more days!”
“I just found our parcel on the road outside our house. The service is so bad that they can't even deliver through the letter box anymore ( it was a very small item)”
“Awful company, as always, parcel never arrived, they said failed delivery but I was in all day, how are Royal Mail still a thing, they are so incompetent its unreal”
“Paid for a letter at the post office containing important time sensitive documents to be delivered next day. They sent it via Evri who took 7 days to deliver it and the documents were no use. I complained to Royal Mail and they washed their hands of it as they said it was nothing to do with them. If I had known Evri was the courier I would have said no thanks. Really terrible service, absolutely pointless”
“We are moving home tomorrow and I would like to submit a review on behalf of our village postman Paul. Our postcode is MK44 2** Little Staughton.
In the eight years we have lived here Paul has been our postman.
In an age when people like to complain about so many things I would like to commend Paul for his punctual, cheerful and very helpful attitude and service.
From the quick chats, dog treats and helpful advice in addition to the normal mail service he has been exemplary and a fine representative for the Royal Mail. Well done Paul and thank you.
Kevin and Denise”
“You do your assessment on line and you get an email saying someone get higher score ,than later on they said your are shortlisted ,you go to interview They ask you 2 questions they don’t listen what are you saying was very clear that ,It’s all fake they are already employed someone internally,Stay away”
“1 star review, only because I couldn't leave a negative number.
Absolutely shocking service. Paid an extortionate amount to send an important letter to the taxman. Royal Mail acknowledged receipt of the letter, and said they would contact me once delivery was attempted. 2 months have passed.....nothing! They have most kindly said I can claim back the cost of postage (though I may not receive that). So that's my tax rebate claim out the window. Several hundreds of pounds out of pocket, BUT! If my claim is successful I will get back the cost of postage. Whoopee! That's obviously a great win for me.... NOT!
Bigger bunch of cowboys than John Wayne.”
