“Important documents were posted by First class post am and have taken 3 business days to arrive.
Royal Mail is not fit for purpose, fraudulently charging high charges for services which are not provided. Any other company would be prosecuted.
I will use any other provider in future except Royal Mail”
“I've posted 3 items in the past 6 months, 2 of which you've lost and compensated me, the third was redelivered to me a day after sending..
- Southport, UK.
When they try offer stamps as compensation... LOL. Shambles.”
“A birthday card was sent with some monye in it, maybe not the wisest thing to do, but it was opened and the monye removed. How can they allow a service with Royal in its name to conduct busines like this. We pay for a service only to be stolen from. Are the Roayl mail not ashamed of what they have become. Thieves, pure and simple. THIEVES.”
“Received a Royal Mail card through my letter box saying that they had attempted delivery of a package while I was out. This was a lie, since a mere 30 minutes earlier they had successfully delivered a dozen other packages to me personally and I was still in the house. I went online and rearranged delivery for a few days later but it was not delivered, even though I did receive other packages. The online tracking just says 'Item prepared for redelivery'. I called their business helpline and, after trying to put me off, the customer support person eventually called my local delivery office but (as per usual at that office) there was no reply. She asked me to call back in a few days but as the phone call (an 08457 number) had already cost me nearly £10 I will just let it go and get the sender to claim compensation later. I wish this was just an isolated incident, but unfortunately it is all too common with Royal Mail. They cost small businesses much time, money and stress.”
“abysmal customer service help line - now been on hold 30 minutes and subjected to repeat bs message god awful muzak...and yes ive alrready tried your bloody website - thats the reason im phoning you"”
“Appalling service. Use RM for business and many things 'vanish' each valuable items. They go to the returns centre never to be seen again. Customers get angry and damage our reputation. This company is definitely an example of the mess our country is in. Trying to get help (Tracking assistant a joke!) and now it's 30 mins listening to classical music... This package has been missing 10 weeks and many others vanish and they NEVER compensate as they should. Awful company.”
“Sent a small package to Canada using the International Tracking service costing around £9. Excellent tracking available with good detail of the location of the parcel up to the point of departure from the U.K.
After that absolutely nothing!!!!
Very disappointing and not what we thought we were paying for. Package took 10 working days to arrive and not the advertised 5-7.”
“The tracking for royal mail is getting worse than ever ,it tells you one thing and then the parcel gets deliverd before the tracking has caught up to it , ive used yode, dhl snd hermes befor and your parcel tracked daily not once a week , get your act together royal mail”
“item i ordered states on way to international logistic centre SL3 8AQ had tracking number this dated 2nd june 7days on no item but ordered item from scotland received in 2days what the difference us between scotland and Slough postal system dont know but honestly say royal male SUCKS they put stamps up and you dont even get parcels hardly not first time oarceks go astray let alone mail opened at times when received or damaged riyal mail not even wirth 1 star”
“Ive lost count of the number of parcels 'delivered' by RM that have arrived damaged. Letters arrive late, their CS are hopeless, compensation invariably is a handful of free stamps. One year was so bad, I ended up with enough free stamps to put on ALL my Christmas cards.”
“I sent a letter to Guernsey by recorded delivery from a Birmingham post office 5 days ago. The “certificate of posting” promised next day guaranteed delivery and that the letter could be tracked on Royal Mail online tracking.
I have just tried to track my letter on the Royal Mail website. It still shows only the posting date and says that my letter is still in Birmingham.
I paid £6.60 for a non-existent service.”
“my item states its in slough at the international logistic office done by rubbish royal mail this is after a full week of it arriving there still no parcel delivered please please bring back delivery by horse or pigeon royal mail your slow and totally rubbish profit profit profit no services to your customers at all and to think customers pay your wages by using your services royal mail you should be ashamed parcek has tracking number but never seems to move you should make it easy to track items not harder”
“tracking numbers mean nothing my parcel states international logistic centre since 2nd june and as never moved so you can not track a parcel properly Royal mail is only for profit not for customers”
“Paid for tracked next day delivery. Received text in the morning to say it had been dispatched. It is now 6.30pm and item still hasn't been delivered. Tracking shows it is still in a warehouse. I now won't get the item at all because tomorrow is Sunday! Royal Mail should stop offering a service they can't deliver!”
“Took US postal services 2 days to move a packet from USA west coast to London Heathrow. Less than 12 hours to go through UK customs. Royal Mail 5 days to move packet 25 miles to central London. Zelenograd then could not be bothered to deliver it had to collect. Despite their promise to deliver it on a certain day. Totally useless, incompetent.”
“When Royal Mail works [40 percent of the time] it is fine but heaven forbid you have a problem with...i.e missing parcels... do not expect any help, whether online, in person or on the telephone. They become non existent with unhelpful advice, irrelevant information, unanswered calls. Just exasperating nonsense going round and round with no resolution”
“Horrible excuse of a company, they should be shut down with immediate effect. Pathetic, incompetent lousy overall service in every aspect, they should be deemed unfit to carry out any type of service again. Let alone be allowed to deliver our mail and parcels, they disgust me.”
“Always always always have issues with Royal Mail delivering packages to me. Wish it didn't have to go through them when ordering from UK. It's a gamble every time and most times, I am disappointing never receiving my packages. Tracking says "Delivert attempted" but no one in and left a note. First off, there was no note...ever. Second off, my apartment complex is locked and secured and you cannot get in through multiple locked entrances without a key fob. All packages and deliveries go through the leasing office that then places packages in the package room. So how did they get all the way to my front door?? Lies.”
