“This is the third item in as many months that has mot been delivered....gone missing...tracking not updated.....just says an update will be provided when we attempt to deliver....this is really bad....I now hate it when something is coming by royal mail.....as I probably won't receive it.”
“Every time I order online and realise the delivery company is Royal Mail my heart sinks.
If you are lucky enough to receive your parcel it is invariably late.
The Mothers' Day parcel that I ordered last week using the Tracked 24 service has not arrived and has been stuck in the black abyss of Jubilee MC for over a week. Don't have much hope of this turning up .... what an shoddy, shoddy service.”
“Paid extra for meds for my dog and as usual no sign of them!!! They just blame covid on everything!! But every other company delivers on time!! This is the last time I ever use these clowns again..”
“Royal mail used to be the envy of the world.
Been waiting for a boiler part ( no hot water ) for four days.
I could have driven to Scotland to collect it myself quicker.
And don't bother with track and trace ....waste of time and money.
AND STOP BLAMING COVID.”
“Order lots of items from Amazon and never have a problem with their delivery service but if the item is from a third party and delivered by Royal Mail the parcels are either late , broken or not delivered at all and Royal Mail "who it's nigh on impossible to contact" will take no responsibility whatsoever .”
“On top of being an expensive postal service in general, have received false promises and no information from the customer service; not up to modern expectations, particularly when it comes to track and trace capabilities.”
“What an appalling company with an appalling service. 7-8 days no post. Awaiting for important mail, sent days ago and still probably waiting at Royal mail somewhere. How does this dreadful service have the nerve to increase postage delivery prices and yet still cannot provide a decent service. Second class mail that has'nt been delivered after 3-4 days probably more? As for customer service, these are words that not in there vocabulary or understanding. The quicker another company is allowed to take over and provide a better service, the better it will be for every person who has at the moment, no choice than to use this outdated, don't give a damm service. Would not have given 1 star, but had no choice. Very disgruntled customer.”
“Posted a Mothers Day card on 10th March. Card post marked 11thMarch. Just arrived today(16th). Mothers Day was two days ago. What a disgraceful service and a waste of money. If I could find an alternative service I'd be using it. Royal Mail you should be ashamed of yourselves. I posted card first class as well??????”
“Lost special delivery item
Sent a package for special deliverey guranteed Monday 8 March in the morning, was supposed to be delivered next day but now a full week on still not arrived, absolutely useless service. Went to my local post office and everything within that batch was delivered but not mine so defo believe someone decided to steal it, been speaking to Royal Mail back and forth and just a bunch of useless information and just keeps saying put in a claim, will never use Royal Mail again for anything.”
“I posted a “large letter” which weighed only 60grams; its dimensions were well within the Post Office's stipulated “Format & Measurements.”
I attached 2 First Class stamps (more than the required 2nd Class tariff) for its journey to Canada Water SE London from Portsmouth - 105Km!
Posted in Portsmouth early on Tuesday morning March 9th as of today’s date 13th March, the envelope has frustratingly not arrived.
Now my daughter has just messaged me asking if the two Mothers Day cards she posted in London early on Thursday March 11th (by 1st Class post) had arrived, its Mothers Day tomorrow!!
Disappointingly they haven’t. She is furious.
Come on Nick Read/Royal Mail, this is utterly deplorable.
There is no redress, no refunds/vouchers or apologies.
I really wish that there was an alternative service.”
“Awful company!!! David from team 2 thank you for bringing me to tears after our conversation ended! Absolutely terrible customer service!! Thankfully the customer assistant at Amazon was much kinder and even though my problem isn’t solved he was absolutely fantastic!! Royal Mail you should request the recording for training purposes... you could certainly do with it!!”
“Package said delivered on the website but it wasn't. I had to knock on every neighbour's door around me and play Sherlock Holmes to find out which house they had given it to because royal mail didn't bother to give me a card to tell me which house it was. Eventually found it 5 houses down to a person I've never spoken to in my life. The package wasn't valuable but it could have been and the guy could have easily denied having it. Please at least be professional when delivering parcels.”
“I have lost multiple deliveries from this company. Whenever I order from them off of Amazon, I just assume my package is never coming and I have just wasted my time and money.”
“This mailing service has lost multiple parcels of mine. When I get a delivery off of Amazon and see that it's being delivered by the royal mail I just assume that it is not coming here at all and I have wasted my money.”
“There is something inherently wrong with Royal Mail. Make no doubt about it, they are completely unaccountable to anyone.
Missing letters - aah that's because of Covid
Lost letters - Ditto
Lost Parcels - Ditto
Advertising services to the public that they plainly do not have any intention of fulfilling. Did you know that 'Tracked 24' is just an aim and it can take up to 7 working days longer than this? That's in Royal Mail's T&C's, which I was told to read after I finally got through to their complaints department after 61 minutes. They are quite happy taking the extra money though. (I would call this 'taking money under false pretences').
I could have sent them an email to complain but it can take longer than 10 working days to get a reply (apparently). If you don't believe this, please take a look at their site which categorically states this fact.
Delivery offices that open 3 hours a day. Why? - aah Covid is the reason.
No 'Live Help' available (except for business customers).
No Facebook options.
The list goes on
Yes, as I said, truly unaccountable to anyone.”
“I submitted a detailed complaints form on 23rd February 2021 about the foul-mouthed and aggressive behaviour of a Royal Mail employee towards me after I asked him to not block my driveway with his van. I received an automated response telling me that the complaint had been received, would be reviewed and I would be subsequently advised. Well, 15 days later, I have had no response and my email address is blocked from completing a new complaints and/or contacting customer services or the Managing Director, Ms Paula Vennells. Good customer service??? No, not in my opinion.”
