Iown Reviews

Name: Iown
Address: UBI Crescent, iowN, Ha'il
Rating: 4.30

4.3 Rating 1,757 Reviews

83 %

of reviewers recommend Iown

Company Reviews

Metrics

Info

4.3

Based on 1,757 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous

Iown 5 star review on 23rd September 2021

Cristian Lovera

Iown 4 star review on 20th September 2021

Chris FP (Hampshire UK)

Anonymous

John Azariah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For the order 10278331 - fast delivery from SG to Romania (aprox. 15 days - ordered on 27.Dec - arrived on my hands on 11.Jan), very nice package, all papers inside box, excelent quality product, second watch I buy from CW, Thanks CW.”

Helpful Report

Posted 6 years ago

“This my first time order watch from creation watch and it will be last time. Extremely disappoint the service I have received. Very slow delivery, and also bad customers service. I’m”

Helpful Report

Posted 6 years ago

We always try give best service to our customers but regret for inconvenience caused, will take care in future purchase and deliver within time period.

Posted 6 years ago

“best reseler for watches. they have vast collection. all are original. i have bought 10 watches from then seiko, orient and citizen. all a new and authentic. communication is very helpful. Vanya is a angel for any new watch collector.absolutely delighted with their service.”

Helpful Report

Posted 6 years ago

“I bought seven Seiko or Orient watches from creationwatches.com in the past year. This seems crazy but I wanted something for each family member in case I die (and meanwhile, I enjoy it :-D). EACH TIME the watch was genuine, new, in perfect condition, with box, and came very, very fast. Order placement is already very fast. One time, they didn't had it and refund me immediately. Any information request was treated within 24 hours. Nicely, furthermore. This is not about brands and models so no need to say how happy I am with the items. Each runs smoothly. Prices are almost unbeatable. Associated with the quality of delivery, it IS definitely unbeatable. In MY experience, the choice of DHL EI is simply excellent, they are faster to deliver a parcel from Singapore to me than national Post from my own country. Tracking is excellent. Now, as a european resident, I can understand some reviewers are disappointed by the bad surprise of paying VAT or custom charges, and associated DHL fees, upon receiving the watch. I experienced it too, one time. For those who know CW for some time, you may have noticed that they now declare, on the joined invoice, the REAL value of the item. Besides, this invoice was joined in pdf to the mail announcing the shipment, so I KNEW that this time, I would have to pay custom fees. So now, tell me, who could blame creationwatches about that? Each of us know that the items we buy on CW are subject to VAT in the EU. They may have experienced pressures from the authorities to declare the real value. OK, bad news for us, but be honest: while it is far less affordable than the CW price, it remains cheaper than a local dealer. And above all, sorry, but this is finally simply fair to have to pay for VAT on imported items, we all know that. Of course, this has dramatically calmed down my pulsions to buy another watch. But I cannot blame CW. First, they do what the law enforces them to do. Second, I have been noticed as soon as I have read the invoice pdf (still, they may have sent it with the ORDER CONFIRMATION MAIL, not the updated status mail, so that it may be easily cancelled). Third, nowhere on their website they pretend that their items won't be subject to custom fees. If some people experience receiving the bad item or in bad condition, I can understand it may upset them. But about VAT, no one can blame CW. This is our national laws, we have naturally to deal with it. And while buying on a website based in Singapore a watch half its price at a local retailer, honestly, we all know it does not include VAT. Be serious. As a rather usual buyer at creationwatches, I would be dishonest to blame them for any sort of problem in purchasing or delivery, despite that I must now consider, if ever I buy again, the laws of my country. Congrats creationwatches, still an excellent service that I will continue recommend (while informing friends that they must recall they live in a country with import fees).”

Helpful Report

Posted 6 years ago

“Poor communication. Item was sent late and will arrive only after several weeks than the promised.”

Helpful Report

Posted 6 years ago

We always try to give the best services to our customers but sorry for inconvenience caused this time, will take care in future purchase.

Posted 6 years ago

“I am extremely happy with my purchase. My Seiko SKX007J watch arrived on time (Quicker than expected) and as shown in the pictures online. I got regular texts and email updates from Creation watches and the courier company regarding its tracking, which was amazing. I would highly recommend Creation Watches to anyone and I would definitely buy from them again. Im not sure why people would give bad reviews especially regarding having to pay VAT in to the UK (Read the fine print) I paid £35 to DHL for import clearance and VAT charges and it was still £60 (£57 to be exact) cheaper than purchasing in the UK direct. A no brainer. Thanks Vanya and Raul. I really appreciate your help. Kind regards Marcel”

Helpful Report

Posted 6 years ago

“I ordered the Seiko SSC365P1 Quick shipping, with a 2 day delay due to customs. Had to pay customtax € 37 extra to ge my order shipped to my home. The watch is still cheaper @ CrationWatches than in local webstores in the Netherlands. Thanx, I'm happy”

Helpful Report

Posted 6 years ago

“The only real reason to buy from Creation Watches is their prices which, on first glance, look cheaper (by a decent margin) than their competitors. Despite being shown in your own currency and included with 'free' shipping, all giving a sense that the 'price you see is the price you pay', IT DOES NOT INCLUDE IMPORT DUTIES! Add 20%+ to the prices and they are then not at all competitive. When I queried the large bill I received from DHL, they said that this wouldn't have happened if they had sent it via another method (so why on earth did they choose to send it DHL?! And, having looked into this claim, it simply isn't true), and their prices were still cheaper than their competitors. This claim is also untrue. If this were a UK business action would be taken against them. Until they make it plainly clear what the TRUE value of their watches is, I would strongly encourage you not to buy from them. They are effectively doing business through misrepresentation.”

Helpful Report

Posted 6 years ago

All countries levy import duties which the customer has to bear. This is clearly mentioned in our Terms and Conditions ( http://www.creationwatches.com/terms.html ), shipping information page ( http://www.creationwatches.com/products/shipping.php ) and also in the FAQ ( http://www.creationwatches.com/faq.html ) on our website. For your next order you can choose Registered Airmail shipping since there is less chance of customs taxes with this shipping method. While placing the order please leave a comment regarding the shipping method or you can email us informing the same.

Posted 6 years ago

“Watch was OK, but would be nice to see an advise about taxes that must be paid when it arrives to Europe. I paid more than 100€ so, I will never buy again in this web.”

Helpful Report

Posted 6 years ago

We understand you have paid more taxes but customs charges as they are imposed by the customs of the buyer’s country. All countries levy import duties which the customer has to bear. This is clearly mentioned in our Terms and Conditions ( http://www.creationwatches.com/terms.html ), shipping information page ( http://www.creationwatches.com/products/shipping.php ) and also in the FAQ ( http://www.creationwatches.com/faq.html ) on our website. However, even with the import duties please let us assure you that you have saved substantially compared to the retail prices for the same watch." For your next order you can choose Registered Airmail shipping since there is less chance of customs taxes with this shipping method.

Posted 6 years ago

“The Seiko Astron is my second watch I have purchased from creationwatches.com. I really like their selection, discount and delivery. I will continue to look for watches at creationwatches.com”

Helpful Report

Posted 6 years ago

“Very nice to received my order, everything is really good.”

Helpful Report

Posted 6 years ago

“NUNCA MAS CREATION WATCHES Y DHL 40€ POR UN SIMPLE TRAMITE, MAS EL IVA QUE TE LO VAN A PARAR SI O SI CON DHL POR QUE ES SU NEGOCIO TOTAL 86€, ADEMAS SI ELIGES EL ENVIO LENTO CREATION WATCHES TE COBRA MAS, PRECISAMENTE PARA QUE PASES POR CAJA, UNA VEZ AQUI ADEMAS DE SALIRME TE QUEDAS SIN GARANTIA PÒR QUE COMO LO ENVIES A SINGAPOUR TE SALE LA TORTA UN PAN, ADEMAS UN TAL RAUL AMENAZANDO DE QUE SI NO PAGO ME QUEDARE SIN RELOJ Y SIN LOS 86€ DE ADUANAS COSA QUE EN LA WEB PONE QUE SOLO SERIA EL ENVIO DE VUELTA. Y ADEMAS ME HE QUEDADO SIN REGALO PARA MI HIJO POR ESTAR PARADO EN ADUANAS 10 DIAS. COMPRA EN ESPAÑA, TE SERA MUCHISIMO MAS BARATO!”

Helpful Report

Posted 6 years ago

“Ordered a solar Citizen with GPS. Arrived on time and works perfectly although it came discharged and we had to charge it to light for few hours”

Helpful Report

Posted 6 years ago

“En dos ocasiones he tenido que pagar el IVA más el despacho de DHL y todo esto sin avisarme . Sorpresa la mia cuando el mensajero me dice que debo pagar €40 adicionales a lo que ya pague por el reloj o no me lo entrega. Como digo es la segunda vez en dos meses que me sucede esto.”

Helpful Report

Posted 6 years ago

Customs charges or import taxes are imposed by the customs of buyer country for importing the goods from other countries. All countries levy import duties which the customer has to bear. This is clearly mentioned in our Terms and Conditions ( http://www.creationwatches.com/terms.html ), shipping information page ( http://www.creationwatches.com/products/shipping.php ) and also in the FAQ ( http://www.creationwatches.com/faq.html ) on our website.

Posted 6 years ago

“I have bought quite a few watches from several dealers in both Japan and Singapore, and am not easily impressed as many sellers offer very good service. Yet, I'll have to concede that Creation Watches now has secured my business for the future. Look no further for great pricing, excellent selection of certain brands, and very, very efficient logistics. Two days transit time with DHL from Singapore to Oslo is very, very fast. Tracking via the DHL website offers you (at least here in Norway) an option of choosing one of numerous pick-up points for delivery. Entering your phone number ensures you get a text message when the package has arrived. Great for those that can't be at home waiting for the delivery.”

Helpful Report

Posted 6 years ago

“The £157 watch was fine. The additional £49 VAT surcharge was NOT fine. There was nothing in the documentation to say that this was owed: shipping costs were stated as £0. There was no warning at all that a further 31% cost would be added to the watch ON THE DOOR. The delivery man would not deliver the watch without payment. Regardless of how much I saved on the watch itself, it is completely outrageous not to warn the customer in advance and an extraordinary way to do business which guarantees this customer will not be returning.”

Helpful Report

Posted 6 years ago

All countries levy import duties which the customer has to bear. This is clearly mentioned in our Terms and Conditions ( http://www.creationwatches.com/terms.html ), shipping information page ( http://www.creationwatches.com/products/shipping.php ) and also in the FAQ ( http://www.creationwatches.com/faq.html ) on our website. Customs charges are imposed by the customs of buyer country for importing the goods from other countries. The shipping fees are paid by us but Import duties or taxes are always the responsibility of the buyer.

Posted 6 years ago

“Ordered the watch and received only a week later and i'm from the UK!! Absolutely love the watch and would not hesitate to buy from Creation Watches in the future. Excellent service. Alex UK”

Helpful Report

Posted 6 years ago

“Ordering a brand new Seiko skx007 watch at a price less than for a used on here i Sweden. Response to my order was lightning fast and the product sent off at record speed. Even better, it arrived as fast as, or faster, than if I had ordered it sowewhere in Europe or maybe even Sweden. I ordered it late on a thursday evening and it arrived on monday lunch (so there was a weekend when it travelled). The tracking number I was given letted me follow the package all the way. And, once here, the product corresponded to my expectations. I'll be happy to do this again. > > --kjell”

Helpful Report

Posted 6 years ago

“Do yourself a favour, and go buy from a local shop, you will get the watch you want, and most likely will be cheaper. "Free postage" is nothing of the sort. you will pay.”

Helpful Report

Posted 6 years ago

All countries levy import duties which the customer has to bear. This is clearly mentioned in our Terms and Conditions ( http://www.creationwatches.com/terms.html ), shipping information page ( http://www.creationwatches.com/products/shipping.php ) and also in the FAQ ( http://www.creationwatches.com/faq.html ) on our website. For your next order you can choose Registered Airmail shipping since there is less chance of customs taxes with this shipping method. The shipping fees are paid by us but Import duties or taxes are always the responsibility of the buyer.

Posted 6 years ago

“So called free delivery, cost me £29, the watch was only £90, and when I checked, at that cost it should have been duty free. Won't use Creation or DHL, again ever.”

Helpful Report

Posted 6 years ago

All countries levy import duties which the customer has to bear. This is clearly mentioned in our Terms and Conditions ( http://www.creationwatches.com/terms.html ), shipping information page ( http://www.creationwatches.com/products/shipping.php ) and also in the FAQ ( http://www.creationwatches.com/faq.html ) on our website. For your next order you can choose Registered Airmail shipping since there is less chance of customs taxes with this shipping method. Customs charges are imposed by the customs of buyer country for importing the goods from other countries. The shipping fees are paid by us but Import duties or taxes are always the responsibility of the buyer.

Posted 6 years ago

Iown is rated 4.3 based on 1,757 reviews