Iown Reviews

Name: Iown
Address: UBI Crescent, iowN, Ha'il
Rating: 4.30

4.3 Rating 1,757 Reviews

83 %

of reviewers recommend Iown

Company Reviews

Metrics

Info

4.3

Based on 1,757 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous

Iown 5 star review on 23rd September 2021

Cristian Lovera

Iown 4 star review on 20th September 2021

Chris FP (Hampshire UK)

Anonymous

John Azariah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“they posted a watch for sale, watch was purchased, confirmation email sent, confirmation of payment sent, order number...but WAIT...there must have been a technical issue on their end so they canceled all purchases that were confirmed, sent money back with no response other than "oops" on their facebook page. would never buy another watch from them based on their lack of integrity.”

Helpful Report

Posted 6 years ago

Dear Geo, With reference to your recent purchase, please be informed that due to issue prices of some watches were wrongly updated on our sites. We’ve cancelled all such orders. This also includes your order. Consequently, all payments made will be fully refunded. We sincerely apologize for the inconvenience caused to you due to this. We have taken steps to ensure this kind of issue doesn't happen again. Once again, we deeply regret the inconvenience caused. If you have any query please contact to us on contact@creationwatches.com Best Regards, Sally

Posted 6 years ago

“They sell watches with international warranty, but be careful, because it is not true. When you need asistance in the technical service of your country, you can`t because the warranty that creationwarches sends is not valid, due to not being authorized distributors. Please take this into account, you won`t have international warranty despite the fact that they say that you have. I do not recomend this shop.”

Helpful Report

Posted 6 years ago

Dear Asier, Sometimes service center refused to repair since purchase for online purchase. Your RMA is approved for Repair. Please send watch back to us for repair. We will repair the watch and send back to you. If you have any query please contact to us on contact@creationwatches.com Best Regards, Sally

Posted 6 years ago

“Item sent but now received an invoice for £43 imports duty and vat. Makes it an expensive purchase. Not happy”

Helpful Report

Posted 6 years ago

Dear Sean, Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties, please understand that we have no control over this. Also, nothing is hidden and the fact that you have to pay import duty is mentioned on our website. Please refuse the delivery. We will refund you as we get watch back to us. We recommend you opt for 'Royal mail' shipping as there have been lesser incidences of import duty levies for that shipping option but we will not be able to send original box via that method (so as to avoid custom levies). Original boxes can be sent if you select 'DHL' but will attract import duty. If you have any query please contact to us on contact@creationwatches.com Best Regards, Sally

Posted 6 years ago

“Fast shipping ,Good communication.Good seller.Just 3 days the watch sent to Hong Kong By DHL.”

Helpful Report

Posted 6 years ago

Dear Joe, Our packing section and our courier partner are both pleased with your appreciation of their hard work. We are pleased that you loved the watches and look forward to serving you again in the near future. If you have any query please contact to us on contact@creationwatches.com Best Regards, Sally

Posted 6 years ago

“This was the 2nd time I bought a watch from Creation W., and I'm totally satisfied, both for the product and the service. When I placed the order choosing the free DHL shipping method (to Europe), the Company warned me about the strong possibility of duties charges, and suggested me to use the Singapore Post service instead, with longer delivery time. So I did, and I received my watch in less than two weeks (it was possible to follow the expedition with the tracking number), without paying additional charges.”

Helpful Report

Posted 6 years ago

Dear PAOLO, All the watches we sell are below market price as we do not have to spend on glitzy expensive showrooms. We are happy to see your watch collection grow and look forward to serving you again in the future. If you have any query please contact to us on contact@creationwatches.com Best Regards, Sally

Posted 6 years ago

“Thankfull with delivery and price, i got my order în 2 weeks.Regards from Romania!”

Helpful Report

Posted 6 years ago

Dear Vlad, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any further query please contact to us on contact@creationwatches.com Best Regards, Sally

Posted 6 years ago

“First time buyer. Everything advertised is 100% correct. Delivery from Singapore to USA was seamless (5 days from order to delivery-thanks DHL). Watch was authentic and pristine. Price was unbeatable. I have been an Amazon customer for years. Just switched to Creation Watches. Will not hesitate to purchase from them again. Many thanks to the great sales department at CW!”

Helpful Report

Posted 6 years ago

Dear Ross, On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy. We look forward to serving you again in the near future. If you have any query please contact to us on contact@creationwatches.com Best Regards, Sally

Posted 6 years ago

“i ordered my watch about 7 days ago with your site still havent got shipping info you guys have stopped replying to my emails and your emails that i have got a short replys which dont even help me”

Helpful Report

Posted 6 years ago

Dear Krish, Your order has been shipped by SingPost. Tracking Number : LP000422729SG You can track your shipment here: http://www.singpost.com/ You should receive your watch in roughly 3 to 4 weeks. For countries where we offer Free DHL Shipping, the order total needs to be greater than US $75. If the total is less than US$ 75, we will send the watch by registered mail. Regards, Sally

Posted 6 years ago

“Three weeks after ordering my watch, the tracker now shows that it is ready to depart Singapore. I think it was one week before I was notified it was "shipped" instead of the 1-2 days advertised. And that is just three weeks so far. Do not know how long this process will take in total or what the watch will look like when it arrives. I wish I would have paid $30 more on Amazon and got my watch in one week. Still waiting to see if this whole things is a scam or not.”

Helpful Report

Posted 6 years ago

Dear Bryan, You have choose registered shipping method option while placing the order also you can check order confirmation for the same. SingPost will usually take around 3 to 4 weeks to deliver the watch to your address. Please be assured the watch will arrive in due course. We always try to give best service to our customers. Sometimes the shipment gets delayed and it is difficult to predict actual time to delivery. We regret any inconvenience caused. If you have any query please contact to us on contact@creationwatches.com Regards, Sally

Posted 6 years ago

“Fast service very good price surprised at the bad reviews bought several watches from them all good for me.”

Helpful Report

Posted 6 years ago

Dear Paul, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact to us on contact@creationwatches.com Regards, Sally

Posted 6 years ago

“The latest update 26 May; We are checking with repair center, please allow 3-4 week here. If your watch will not repair in 3 -4 week will either refund you or send new watch model. Best regards, Sally I can not believe this! I hope custmers read this. I will never buy from you again! The number they list on the Contact info, is never answered. When you contact them thru email, you deal with only One CSR, her name is Sally. To keep a long story short, They had my watch for repair since 2 Jan and here it is the 22 of May. Last email I received from Sally, she added; in case your watch has not been repaired within 8-12 weeks after receiving by us, then we will send you a new watch if we have availability or you can choose any watch having same price from our stock. In case you don’t want to go for any other model we will refund you full money that you spent with us. Last two emails have gone un answered. I would like to know, when my watch will be returned to me? Repaired, a new watch or a refund. You have had my watch since 2 Jan. And here it is in the middle of may. I would like to communicate with someone in charge of your operation. The number you lost, No one is ever there to answer it. You have someone called Sally, all she does is give one excuse after another. You brag about how good your service is, until someone has to use it, then it turns into a black whole. If I do not hear from anyone in charge and an explanation of my watch, I will be taking some other action. Another email sent on May 16, 2018 at 18:57 Where is my watch? My replacement or my refund? You have had plenty of time for a repair. You have had my watch since the 2nd of Jan. Here it is May 16. You have not responded to my emails. I have sent you 3 emails, requesting a update, or for a replacement and or a refund. Why are my emails not being responded to. Is Sally the only employee that can answer them?”

Helpful Report

Posted 6 years ago

“I can recommend it. The watches are authentic and cheaper compared to other online stores. But creationwatches.com must improve its process of handing over the parcels to DHL Singapore. Two days are too long for this. Moreover, they should indicate more clearly that customs and VAT have to be paid by the customer. Also, customer service must be quicker in replying e-mails.”

Helpful Report

Posted 6 years ago

Dear Customer, It is true that most of time we get blamed for import duties that are levied by the importing country. We understand our customer’s frustration at having to pay extra but there is little we can do about it. We would like to take this opportunity to mention that all our products are genuine and received direct from the manufacturer including warranty documents in original. We are pleased that you liked the watch, pricing and the experience. Sometimes shipping delays can occur and on our part, we will continue to do our best to iron out delays. We look forward to serving you again in the near future. If you have any query please contact to us on contact@creationwatches.com Regards, Sally

Posted 6 years ago

“My watch arrived with dead battery. I took it to seiko manufactures becouse was “under garantie”they came back to me and said the garantie certificate wasn’t complicated properly so basically not valid and that you are not allowed to sell Seiko Watches so they demanded £60 for battery replacement. The watch cost me 151 pounds, so to replace battery cost me more than a half of its price and one of your costumer service representatives offers me 20 dollars how generously of you, but let me tell you thats absolutely rediciolus. I bought watch in past from you but if that’s all you have to offer than I’ll never buy again. Thank you”

Helpful Report

Posted 6 years ago

Dear Afrim, We have already refunded 20 USD and offered you for return/exchange. We apologies there was a problem with the watch you've purchased. We have 30 days return/exchange policy. We always try to give best service to our customers, we regret any inconvenience caused. If you have any query please contact to us on contact@creationwatches.com Regards, Sally

Posted 6 years ago

“The website does not say the company is in Singapore. It does however clearly show Free Packaging and Free Shipping. It does NOT clearly explain that DUTY has to be paid to the carrier. The advertised pricing is wrong, it should also show the duty along side. I could have paid the same at Amazon and got Next Day delivery, or another UK site / store. After 4 days the DHL tracking system shows the watch I ordered is still in Singapore, even though the website advertises delivery in 2- 4 days. I will not buy from Creation Watches again - AVOID and look elsewhere!!”

Helpful Report

Posted 6 years ago

Dear Stephen, As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you have to pay import duties, please understand that we have no control over this. Also, nothing is hidden and the fact that you have to pay import duty is mentioned on our website. We recommend you opt for 'Royal Mail' shipping as there have been lesser incidences of import duty levies for that shipping option but we will not be able to send original box via that method (so as to avoid custom levies). Original boxes can be sent if you select 'DHL' but will attract import duty. If you do not want to pay the custom taxes, you can refuse the delivery once we get watch back to us will refund you soon. If you have any query please contact to us on contact@creationwatches.com Regards, Sally

Posted 6 years ago

“I ordered a Michael Kors watch £150, there is no mention of the £41 import charge that I have just found out about, the watch would have been cheaper from an English website and if I had known about this I would have creation watches a wide birth. No one has bothered to pick up the phone at creation watches or respond to a voicemail message left. Seriously do not buy from this website I am so angry. Claire vann”

Helpful Report

Posted 6 years ago

Dear Customer, Thank you for shopping with us. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties, please understand that we have no control over this. Also, nothing is hidden and the fact that you have to pay import duty is mentioned on our website. We do not have phone support so please ask your questions via email to us. If you have any query please contact to us on contact@creationwatches.com Regards, Sally

Posted 6 years ago

“The clock was fine but although it took 7 days to arrive they made me pay 50 euros for customs. At the time of placing the order tells you everything for free but when you arrive you can come a charge of customs that you do not expect and then the purchase does not come out so cheap. I prefer to buy in-store in person.”

Helpful Report

Posted 6 years ago

Dear Fernando, As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties, please understand that we have no control over this. Also, nothing is hidden and the fact that you have to pay import duty is mentioned on our website. We always try to give best service to our customers. Sometimes the shipment gets delayed and it is difficult to predict actual time to delivery. We regret any inconvenience caused. We recommend you opt for 'Corroes' shipping as there have been lesser incidences of import duty levies for that shipping option but we will not be able to send original box via that method (so as to avoid custom levies). Original boxes can be sent if you select 'DHL' but will attract import duty. If you have any query please contact to us on contact@creationwatches.com Regards, Sally

Posted 6 years ago

“Almost everything-price,delivery time,multiplicity of models available,service-close to optimal. Have bought Seiko SND253P1, price was very good,package was optimal for price,but i would like to receive watch box in assembled form :).”

Helpful Report

Posted 6 years ago

Dear Zhavoronkov, On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy. We look forward to serving you again in the near future. Regards, Sally

Posted 6 years ago

“Not recommended !! - shipping with delivery times, in my opinion, too long - customs tax payable by the buyer and not intentionally mentioned on the purchase page of the product or during the check out phase. In the end I repaid almost the total price of the watch to the courier. Clock cost € 17 + customs taxes € 14.84 = € 31.84 total. I have no words ... it's a really unacceptable and terrible sales method! - Warranty I also read that no warranty is given for Italy, as the product is of foreign import. Fortunately, the watch I bought works and I hope for a long time ... - Customer service rather superficial and disinterested in the resolution of YOUR problem. Customer satisfaction should be at the base of everything, inspired by complaints to improve, but it seems that these are not so. I give a star because you can not do less! As far as I'm concerned, you're sure that this is the first and last time I'll buy from you!”

Helpful Report

Posted 6 years ago

Dear Adriano, As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. Please understand that we have no control over this. Also, nothing is hidden and the fact that you have to pay import duty is mentioned on our website. We will pay to heed your suggestion and update our site and highlight taxes information on checkout page. We always try to give best service to our customers, we regret any inconvenience caused. If you have any further query please contact to us on contact@creationwatches.com Regards, Sally

Posted 6 years ago

“First watch not delivered, waited 7 weeks for a refund, customer service very poor. Tried again and got charged 20% of the cost by DHL for "customs clearance" on top of the VAT (also 20% which was expected), so beware when reading "free" delivery, again customer service none existant.”

Helpful Report

Posted 6 years ago

Dear Anthony, I confirm your payment has been refunded for previous order. We always try to give best service to our customers, we regret any inconvenience caused. Import duties have to be paid Irrespective of mode of shipping. The request for additional payment pertains to import duties levied by the customs of your country. The courier company collects and forwards that amount to the appropriate authorities of your country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties, please understand that we have no control over this. If you have any further query please contact to us on contact@creationwatches.com Regards, Sally

Posted 6 years ago

“My Orient came neatly packed.The service was excellent,shipping fast,and the watch was 100%.Buying from Creation watches was such a pleasant surprise.Highly recommended.(I was fully aware of the import duties). Thank you!”

Helpful Report

Posted 6 years ago

Dear Anique, We are pleased that you loved the watch from our online store as well as our service, prize. We look forward to serving you again in the near future. If you have any query please contact to us on contact@creationwatches.com Regards, Sally

Posted 6 years ago

Iown is rated 4.3 based on 1,757 reviews