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Iown Reviews

4.3 Rating 1,757 Reviews
83 %
of reviewers recommend Iown
4.3
Based on 1,757 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Iown 1 star review on 10th August 2024
Anonymous
Iown 1 star review on 10th August 2024
Anonymous
Iown 1 star review on 20th May 2024
Anonymous
Iown 5 star review on 23rd September 2021
Cristian Lovera
Iown 4 star review on 20th September 2021
Chris FP (Hampshire UK)
Iown 5 star review on 28th August 2021
Anonymous
Iown 5 star review on 16th August 2021
John Azariah
5
Anonymous
Anonymous  // 01/01/2019
I am overjoyed, because the watch I purchased works as promised. Don't laugh, I bought a Seiko on Amazon and had to return it, because it stopped working after two days. I have a watch winder, made no difference. Sure they refunded my money, but that left me without a watch. I am completely satisfied, and recommend Creation Watches.
Helpful Report
Posted 4 years ago
Dear Cal, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. Sorry for any inconvenience caused. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 4 years ago
1st time purchase from creation watches, watch was sent yesterday and amazingly received by this afternoon in Sydney. Wonderful watch purchase and will buy again.
Helpful Report
Posted 4 years ago
Dear Anthony, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 4 years ago
I am comfortable with my order
Helpful Report
Posted 4 years ago
Dear Nguyen, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 4 years ago
I bought a new Seiko SRPC09J1 but I received a defective watch with several dust inside the watch face and an giant arrow Mark in the crystal. Creation Watches accepted an exchange by a new one same model and I returned the watch 1 month ago. After a month waiting and 33 emails with Sally I think that I lost my money and my watch, they always is answering the same copy/paste "We are currently working with our team regarding your return shipment, we shall intimate you as soon as we get updates" If you have any problem and returned the watch...forget your watch and your money.
Helpful Report
Posted 4 years ago
Ordered the Ratio Diver watch and as promised it arrived in approximately 3 days. the watch is awesome and the service excellent. No complaints. When and if I want another i will definitely use Creation.
Helpful Report
Posted 4 years ago
Dear Customer, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 4 years ago
I placed order number 10460121. Chronograph Citizen Eco-Drive AT2150-51E Cal.H504. I asked to include the original Citizen box in the order. I was offered to pay $ 8 for a box. I specifically paid this amount. The clock was sent on time, the delivery was fast, but the mass of the parcel was incorrectly indicated in the customs declaration, as a result of which I received a warning from the customs for violating the rules, I was forced to pay a fine of $ 14. In addition, the box that was sent to me for 8 dollars, is not an original Citizen box, its price does not exceed $ 2. I contacted CreationWatches. I was apologized and offered a refund of $ 5. I like that attitude. I recommend this company to everyone.
Helpful Report
Posted 4 years ago
Dear Andrei, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 4 years ago
CreationWatches is a excellent website to buy different brands of watches. First time bought a watch from this website and also first time buying this brand that it is called Invicta. With fast and quick delivery service, I got the watch and fell in love with this watch. All brand new and not a single scratch on the watch. CreationWatches deliver on what they wrote in their website saying the watch is genuine and a brand new. CreationWatches website is great, easy and simple to use when buying a watch, fast delivery no extra cost (depend on where you live) and the price is not too expensive, it affordable. The only downside is I have to go to the repair shop to take out links, and they have to make another hole to make the bracelet even smaller since my wrist is very small. However, overall CreationWatches is great and excellent website to buy a watch. Use PayPal if you have a insecure feeling about the website as it was the same for me. But now I am comfortable buying another watch from this website. And would definitely recommend to my friends and anyone who is buying a watch from this website.
Helpful Report
Posted 4 years ago
Dear Customer, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 4 years ago
I Ordered the watch late Friday afternoon and recieved it Monday. Very fast and great service.
Helpful Report
Posted 4 years ago
Dear Percival, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 4 years ago
Fate bene i vostri conti prima di acquistare. I prezzi degli orologi sono privi dell'IVA e dei dazi. Ho acquistato un Seiko snzg per 133 euro (si trova facilmente anche a meno, ma qui avevano il cinturino che volevo), ingenuamente non avevo considerato il pagamento dell'IVA (22%) e le spese che il corriere sostiene per lo sdoganamento della merce (nel mio caso circa 16 euro). Ciò ha comportato che un orologio che si trova facilmente a circa 115 euro su siti europei, mi sia venuto a costare 179 euro! Insomma, decisamente non un buon affare. Nulla da dire sulla velocità della spedizione, ci è voluta solo una settimana lavorativa.
Helpful Report
Posted 4 years ago
Dear Customer, Sorry for any inconvenience caused. We always try to give the best service to our customers. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 4 years ago
Made 2 orders so far, quick shipping and products have arrived on time and undamaged. Overall just as described!
Helpful Report
Posted 4 years ago
Dear Customer, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 4 years ago
Had three watches with them. Great service and reactivity, and never had any problem with their watches so far after 5 months. The price is pretty good too, it does look like it’s indeed the lowest price in the market if you manage to dodge customs. The DHL delivery was extremely fast but guaranteed customs, which hurts the price gain. The airmail shipping option was slower but pretty good, never had customs with it. All in all, would definitely reccomend.
Helpful Report
Posted 4 years ago
Dear Customer, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 4 years ago
Watch was good and shipping with DHL was very fast
Helpful Report
Posted 4 years ago
Dear Rune, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 4 years ago
Phenomenally fast shipping and a wonderful product. This is the third watch I've purchased over seven year period. Every time I've gotten it in perfect shape and in just a few days. My first choice for timepieces.
Helpful Report
Posted 4 years ago
Dear Josh, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 4 years ago
Montre livrée en Belgique après trois semaines via la poste (pas DHL dans le but d'éviter les taxes d'importation). Montre de qualité, impeccable, j'avais déjà la même achetée en France il y a quelques années. Problème: j'ai malgré tout du payer 47 $ de taxes pour un achat de 98 $, soit 145 $ (132 €) et donc revenue plus chère que sur Amazon.fr (122 € avec frais de port)!! Grosse déception mais le site n'est pas responsable. J'ai joué, j'ai perdu. Plus jamais d'achat à Singapour, c'est sûr!
Helpful Report
Posted 4 years ago
Dear Adayafter, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. (Please note that in most cases import duty gets triggered based on value of the item being imported.) We have no control over this. Sorry for any inconvenience caused. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 4 years ago
Disgusting , broken at the start , I even had to pay import tax! Creation watches don’t seem to care , they said slap the watch a few times as the main spring may be caught on a screw! Never again now I have to send it back at my cost, what a con!i am so upset , don’t even think it’s sea
Helpful Report
Posted 4 years ago
Dear Customer, Sorry for any inconvenience caused. We always try to give the best service to our customers. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 4 years ago
I made an order No. 10460121. Citizen Eco-Drive AT2150-51E Chronograph Cal.H504. I asked to include the original Citizen box in the order. For a box I was offered to pay $ 8. I specifically paid this amount. The clock was sent on time, the delivery was fast, but the mass of the parcel was incorrectly indicated in the customs declaration, as a result I received a warning from the customs for breaking the rules, I was forced to pay a fine of $ 14. In addition, the box that I was sent for $ 8 is not an original Citizen box, its price is not more than $ 2. I'm sorry that I met such an attitude. Creationwatches did not offer me any compensation or bonuses. Attaching photo.
Helpful Report
Posted 4 years ago
Dear Andrei, Sorry for any inconvenience caused. We always try to give the best service to our customers. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 4 years ago
on time delivery, good communication
Helpful Report
Posted 4 years ago
Dear Customer, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 4 years ago
Beautiful watch, super price, got here fast!
Helpful Report
Posted 4 years ago
Dear Bill, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 4 years ago
Fast delivery and good communication regarding customs related questions that I had. This was my third watch from creationwatches, and the way I have been treated, I now consider myself a loyal customer, and I will be back.
Helpful Report
Posted 4 years ago
A excellent price for a very good product. Unbelievable delivery time to Australian rural address. Very happy, will be a return customer. Recommend.
Helpful Report
Posted 4 years ago
Dear Ian, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 4 years ago
Iown is rated 4.3 based on 1,757 reviews